Horrible. After they have your money they don't ca...

Horrible. After they have your money they don't care. I spent over 2 weeks calling them and over 15 hours on the phone only to get transferred in circles because they didn't care or didn't know what they were doing. It was one of the most stressful times of my life. Always book directly with an airline. It might be cheaper at first, but if something does go wrong, the third party will not be there for you.