Don't book with this incompetent and helpless comp...

Don't book with this incompetent and helpless comp. Once you purchase your ticket you are stack with it. Use it or loose it. Absolutely no help for cancelling trips. Anytime you want to change anything all kind of fees apply. Go straight to the airlines.

I was supposed to travel to New York for Christmas from Toronto. Right from Pearson Airport I was denied entry to US, so I did not used any of the flights booked for this trip. I called Flight Network to cancel the return flight and get some refund for the first one. I got nothing. Just lost $500.