Worst customer service! Hardly speak English. We b...

Worst customer service! Hardly speak English. We booked tickets from toronto to Australia and at the toronto airport we found out we can t board without visa to China ! We had a 3 hour conversation with the customer service rep and we tried to stay calm and because of him we missed our alternate flight because he couldn t book a flight he had to go through 2 other departments. When we asked for a refund they said that it wasn t their fault and the proof was that we thanked the customer service rep !! Lol. Who knew being polite doesn t help