DO NOT GIVE THEM YOUR MONEY!

DO NOT GIVE THEM YOUR MONEY!
Due to covid my Air Canada Flight was cancelled from Toronto to Australia (The borders are closed). Due to this i have over $3000 of unused flight money with flight network. When I asked to book a flight from Toronto to Edmonton to visit family they said sure but the flight is only $400 you will forfeit the rest of the money. That is unacceptable! I paid you over $3000, let me use my money !
Also wait times on phones are over 3 hours, and most employees just transfer your call again. Be prepared for a lot of holding, waiting, and no help.
I just simply want to use my money for flights, or get it back.