Pierre Louis Beranek Review of Flight Network
WARNING: Website is DESIGNED TO TRICK customers!
WARNING: Website is DESIGNED TO TRICK customers!
See the attached pictures.
Pic1. EACH optional flight service they offer appears in big, blue text, making it crystal clear that the service is optional, and showing the associated price.
Pic.2 EXCEPT for the seat selection fee. With Air Canada, seat selection is free, so when buying my AC tickets on FlightNetwork's site, I never suspected they were charging me for this. The fee appears in small black text that can easily be overlooked, contrary to all of the other optional fees.
Pic.3 EVERY honest online retailer shows you the final amount you're paying when checking out. NOT SO with FlightNetwork. They designed their website to hide the final amount paid when pressing the green "Complete Your Booking" button. This is intentionally deceitful and a truly disgusting business practice!
Immediately after realizing my mistake (they show you the total paid AFTER you've paid it, NOT before), I called them. The two people I spoke with said there's nothing they can do, even though the flight selection fee is a fee THEY charge, NOT the airline. I sent them an email with all of the details of my complaint and the screen grabs above. I never got a response. What I DID get from them, is an email with a coupon code for $10 off my purchase... 3 hours AFTER I made my purchase!
Companies that trick their customers through websites that are intentionally designed to fool and cheat should be boycotted. Especially since they refuse to own up to their trickery when a customer calls them out on it.
Dear Flight Network, was this review and the loss of a customer really worth the $50 you tricked me into paying???
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