I originated my mortgage in 2005. In 2015 I decided to refinance, I requested a 12 month payment history along with dropping my PMI coverage. That was in November of 2015 today is April 14, 2016, I cannot close on the proposed loan because as of today neither request has been honored. There is no ac...
! My 81 yr old father has a house that he had direct deposit paying off the loan... but PHH bought the loan from OCWEN and never emailed him since he is blind and cant read mail... he was two months behind before he realized this and contacted me to help him transfer the payments to PHH... it TOOK M...
NO STARS. Website never sends a password reset email. Phone system doesn't respond to input. Time to speak to someone on the phone is completely unacceptable.
It's the worst place I've called in 30 years, they never answer the phone, a frightening experience.
So my mortgage was sold to this company February 2019. I have my mortgage set up on bi-weekly pay cycle through my banks bill pay system. I started getting hits on my credit report of delinquent payment history, looked into it. This company tells me the way I am paying my mortgage is not available...
I had a house fire on 7-4-19 and the house was destroyed. I received a check from my Insurence company for 3 times on what I owed to PHH mortgage. The check was written to me, my wife, and PHH Mortgage. We had to sign it and sent to PHH for them to pay off our loan and then they were to send back...
**DO NOT USE THIS COMPANY**
My mortgage was sold to this company and I had no choice in the matter. PHH has not sent me a single piece of notification informing me of this transfer and have not introduced themselves.
They charge you $7.50 to make a one time online payment. I have NEVER had t...
This is a very disorganized and inefficient mortgage company. Ocwen was much better. You can't reach someone to help you on the phone and when you do, they have no real answers for you. Furthermore, they don't offer a way to pay online unless you want to pay the exact amount they request, which lea...
PHH bought my loan last year. Possibly the worst company I have ever done business with. Customer Service is horrible with almost no way to take care of any issues you will have and you are going to have issues. The call centers are rude and liars about information and services. I can not belie...
Stole our money and home! They should all be in prison for what they are doing to homeowners I will fight them til the day I die!
Do not pass go...do not collect $100....run as fast as you can away from the criminal element!
This site should have "- stars", one star is too good for these A-h...
Good news is that this company still gets 1 star only because there is no option to go any lower.
One star is overly generous. This place has been a huge pain and I haven't even been dealing with them for a full year. Be warned and stay away!
I ve had better customer service in drive throughs....absolutely horrible.
I am so dissatisfied with the change from Ocwen to PHH or the fusion or the "just change in the system" as they stated it. I never had a problem with Ocwen. I always received notifications in advance if there were going to be changes in the monthly payment amount. PHH has been in charge of my loan f...
PHH is the worst. Home burns down. PHH refuses to disburse funds necessary to rebuild the house.
Seek your mortgage elsewhere. Or any other Financial business they happen to be in.
Their customer service sucks and their operations are substandard
This company is the worst don't do business with them my dad died yes I fell behind on the bills they raise the loan up to $425.00 from $125.00 it went to foreclosure but you hire other company to work for you and you don't watch them you change my locks and took all my personnel beginning out of th...
I had high hopes for this company. I havent missed a payment or been late in many years. When I needed help because of the Covid19 they offered me to skip 3 payments and then im supposed to pay back every penny at the end of the 3rd month. I called them and asked if they had any other options and I ...
Terrible customer service and nothing gets done they don't process payments purposely to charge late fees and if you call be prepared to stay on hold for longer the 30mins
Worst mortgage company ever, they have no idea what they are doing and you wait 15 minutes before you talk to someone. They tell you the have to talk to their co-workers no supervisor ever. When they do get back on the phone they cannot explain anything to you and you end up being upset and frustrat...
They are the worst if I could give them a minus I would. They say they help with this pandemic but they only make it worse they screwed me over big time. Don t say what they say there going to do and they have RUDE customer service reps. As soon as I can I will remortgage with someone much better.
Our loan was transferred to this company in the middle of a modification. Our trial period is over...its now 120 days and THEY STILL HAVE NOT COMPLETED THE PROCESS. I'm so agitated right now. The only payment options is by mail. Just a mess.
They average one to two mistakes a year and getting them corrected is pure torture (customer service is close to non existing).
Never trusted these folks, they charge odd amounts for unspecified things and it is near impossible to get any explanation from them. Impossible to understand the folks on the phone. The only decent area where I worked with was on pay-off, everything else was garbage. I feel like they have cheate...
Absolutely the worst - avoid this company at all costs. PHH was the primary lender on my first house. For 10 years, I paid every payment on time, usually $500 more than the required payment amount. When my family moved to China for a US government assignment, my mail got lost, and I missed my fir...
PHH bank is a bank to avoid. All banks find ways to put you in arrears with fraudulent late fees. Demand to see the envelope the check was mailed in and check the date it arrived. PHH holds the check and cashes them late to check late fees. I was charged 90.00 for August 2019 for late fees from Oct....
My Loan was transferred too PHH from USAA besides the split payment which was convenient but they added late fees when the dates fell on a weekend. I would constantly be on the phone with them.I paid the fees off, then they sold my loan to someone else and sent it with late fees that carried during ...
The worst mortgage company.
Its the first mortgage company that charge me a fee for paying online...
one star is good i wish they have something less than 1 star.
They never cash ur check on time . Then they lose it. So u try to do with draw from ur bank. They never do it. Kidding me
Can a negative star award be given? Every month that they have serviced my loan has been a nightmare trying to get the monthly payment made. The website does not work properly to make a one-time payment, and today the customer service number says that as a result of technical difficulties no agents ...
STAY AWAY from PHH!!! Their services are poor and they pay NO attention to detail when it comes to MY MONEY. Additionally, The telephone number their website states to call for mortgage issues tells you to press #5 only the system doesn't recognize #5 and it disconnects you after holding for an h...
DO NOT USE THIS COMPANY! Anyone who uses this company voluntarily is a fool. My home loan was transferred to this company so I have no choice. First of all, you can't get through to speak to anyone for at least 20 minutes. Then when you do, you find they don't speak English and it's a complete c...
Absolute crooks. Stay away from this company at all costs. I"m an attorney and their practices are illegal. They keep your money (escrow, tax) and whatever else you don't chase after. They are absolutely awful on the phone and don't even understand their job. Simply HORRIBLE
Ridiculous - I would give this place negative 500 stars if possible.
I ve paid way over my payments since 4/30
I got a statement today saying my mortgage is overdue
I send this company money every two weeks
Look out for your lawsuit PHH /Ocwen
Never been so angry
Waiting on the phone forever ...
Horrible service, I have been charged for three months now addtional escrow that was paid the previous year. PHH each month tells me they resolved it but yet charge me each month. each time I'm told they do an analysis and one will tell me i will be sent a hard check back for the amounts paid, and t...
Don t like the answer your getting? Just call and speak to a different person. None of them have any idea what they re doing or what they re talking about. If my father s mortgage wasn t sold off to them you couldn t pay me to use their company.
WORST WEBSITE EVER, will not let me log in, half the time says it cannot connect to server. If you are going to offer this service, it would be better if it actually worked.
If I could have gave less of a star, I would have. Scammers, poor customer service from the top down and the epitomy of why the 2007-2009 recession happened.
This is the worse lending company and the worse costumer service. Stay away even if they are changing their official name. My closing was done 2 wks ago and I'm transferring my loan to another lender, however PHH still keeps my account and the pay off money are still not transact. There is only 1 ...
PHH held my mortgage for 10 years. I recently refinanced to lock in low interest rates. All I can say is that when you are an existing customer, they are fine because all you are doing is sending them money and you don't need to interact with them. But, when it comes to refinancing and going thro...
Absolute worst mortgage company. I thought ocwen was bad, these guys make them look like a vacation. If I had any other choice I d be with a different company. If you want to deal with people who don t speak a lick of English, and have no idea what they are doing, get your mortgage through these clo...
They play games like ocwen they give you all the wrong answers when you ask for thing. Been trying to get paper work from them and all they do is play games. Dont lets these jerks handle your mortage you will be sorry. Just ask for CHRIS he will do nothing for you but play games with you.
Awful company. We hate that USAA sent out mortgage out to them, the worst customer service Ive ever experienced, nearly lost our home due to their inconsistency. Horrible
Would give 0 if possible. This is the ultimate bait & switch operation. We asked for a refinance due to a job loss, but were put in to a loan modification. As part of the loan modification, were told NOT to make any payments for 2 months until the modification kicked in. What we were NOT told wa...
This company should not be in business. They are the worst. I only gave one star because there is no way to give a negative one star.
I have used this company for more than 10 years. No problems!
I have had 4 loans with PHH formerly known as Cendant Mortgage. My last 4 experiences have been fantastic. So much so that I have told many people to use them. I decided to go with them again and 3 months later and no closure on my refinance I am frustrated and angered by the incompetence of my l...
When my ex-husband mortgage he refinanced on his own after our divorce I was somehow "picked back up" when OCWEN was sold to PHH. I have signed be removed from the loan, but PHH has refused to provide written proof that I am off the loan, (even though I can call and they say, they cannot talk to m...
took me 1 hour to pay online & i had to pay by a person. website kicked me out 3 times. I am changing mortgage holder
The company is unable to speak or understand English. They made a mistake and was unable to help or correct the issue. Horrible Experience!!
Would not recommend as a mortgage company, was rooked into using them by a realtor. I have an annual battle with them on my escrow account and their contracted payment provider that allows you to make bi-weekely payments to lower the principal faster (by the way they charge a monthly fee for this th...
The worst bank. We are trying to pay down our loan and can not get anyone to talk to. Emailed them and agin, no response. Finally got a live body only to have the call drop. This company is the absolute worst.
This is the WORST company that i have ever dealt with ! They wont post there phone numbers because they have such bad customer service that there scared to answer the phones .
Despite having all of our correct loan modification paperwork in at least that's what we were told by our original case manager, we were assigned to a new case manager who then said we did not have all of our paperwork in and our request was denied because we took too long and we would have to start...
the worst job i ve ever had. easily, no professionalism.
Soooo... I ve had two mortgages that were bought by PHH and they are HORRIBLE. Most recently I asked for a payoff for my mortgage in order to sell my home. I have spoke with 4 different people who informed me on how long it would take to process a payoff amount. I called a week in advance to ensure ...
They are absolute trash. They are very rude and unprofessional.
CALLED COMPANY LAST WK TO ASK THAT LATE FEE BE WAIVED HAD THIS COMPANY FOR 10 YRS NEVER LATE AND I JUST FORGOT, WE WERE WITHOUT POWER FOR 1 WK HERE IN GA DUE TO HURRICANE, AND THEN NXT HURRICANE HIT PUERTO RICO AND MY DAUGHTERS GRANKIDS AND MOM LIVE THERE AND HAVE BEEN FRANTICALLY TRYING TO GET IN T...
Worst mortgage company ever... right down to the customer service !!! Never thought I'd say I wish I had BOA back
I was transferred from Plaza. I was transferred so i have no choice in the matter. Can not understand reps, they do not send out paperwork as promised and requested serval times, and the online site does not ever work.
Refuse to give payoff to my attorney or me since I have sold the home, 3 months into this fight and not getting anywhere 45min waits on phone. Nothing but endless lies and yet to release payoff info so i can close on the house i am selling. How is this even legal.
Scammers! Terrible, unethical company !! Took 18 months to get a loan mod for financial hardship. It was finally approved, made 4 months of new payments, called two weeks ago asking for final documents which I was told were on their way, then I called this week and am told of some bs reason they hav...
The PHH people with whom I have spoken are very pleasant. That said, I have yet to get satisfaction from any one except the deed-in-lieu-of-foreclosure people. After two years of our submitting many, many packages of information and data, trying to get approval for a short sale, I gave up and went t...
They are clueless, inconvenient, they do not listen, and online auto pay never works. All written communication comes 2 weeks late.
HORRIBLE!!! No experience I ever had with them after my mortgage was sold to them was good.
PHH Mortgage website is the worst I've ever dealt with. I can never access the site without contacting customer service. What's the point of having the website?
**ABSOLUTELY HORRENDOUS** experience with them. Staggering incompetence. I wish I had read these reviews before doing business with PHH.
Absolutely awful - worst business I ve ever had to deal with in my life
Absolute horrible experience with this mortgage company. Unfortunately we didn't have much of a choice as our mortgage was sold to them. Customer service is horrid. Expect lengthy wait times when you call and being disconnected every 15 minutes. When you email, you get an automated response sayi...
Frequently calls my place of business saying the have questions about claims we're handling. When we return their calls, they never have any idea what they were calling about and refuse to transfer us to anyone who might know or even let us leave callback information for them. Sometimes opts to tran...
It goes without saying that PHH Mortgage is truly awful. I have literally never heard a good thing about anything with them. Their phone system menus are an exercise in patience.
I wanted so badly to avoid giving a bad review, but my husband and I recently tried getting a loan through PHH, for our first home. Our loan officer resigned from his position three days before closing--no exaggeration. He assured everything would be okay. Two weeks later, our case was STILL in unde...
One word - Horrible!! I have no choice but to deal with this company as my mortgage was transferred to them.
Called two weeks back to inform them that I made a property tax prepayment and requested my overpayment be refunded. They asked that I fax details of my payment to the tax department direc...
I was with Cendant Mortgage company then my mortgage was transferred to PHH. I initially started with them back in 2005 finally got out in 2017. I refinanced with PHH and that was the most horrible experience ever they assigned me to Gary Pacheco who was the worst person to ever deal with Rude, unki...
I have my current mortgage through this company. I went to refinance in June and everything was fine and I was told it would happen in July and I submitted the needed docs. Then they tell me they need more docs, so I submitted more. Then they needed even more - so I sent those. Then, they give m...
The absolute worst customer service ever...my dad died and this is his mortgage that I have been taking care of any of the needs, now that he has passed...they won't discuss his account with me...even with my name on the will. They are waiting on him to respond I guess....good luck with that.
Horrible. Our payment amount changed without notice so we got behind. When we caught up, we were still getting notices, multiple automated phone calls a day. SO ANNOYING. The website is useless. It won't recognize loan number. Please ask for another mortgage company!
Very unresponsive, slow to any requests. Stay away from this mortgage company!
Notified the Better Business Bureau. there are multiple complaints and law suites. If i could give a -50 i would this company is a JOKE NEVER EVER get a mortgage with this company. I ended up selling my family home due to they would not take payment from me after my father passed I had to jump...
They are horrible and don't know what they are doing... we have hours of phone calls trying to straighten out the autopayment and they cant get it right... they keep charging us fees for their screwups. Stay away
Mortgage transferred to them, trying to cancel my PMI, they act like they never heard of such a thing resulting in me paying $125 extra per month. They keep saying they mailed the form...Really! I need a damn drink after f'ing with them.
Claim to want to treat customers as family, but we have never been so screwed with in all our life. If you all think this is the way to treat legitimately hard working people, I would hate to see how ypu treat your enemies. Complete, constant lies, the total run around, and a ridiculous amount of u...
Wow this place is just trying to take homes from hard working class people. They sent a guy to my house to threaten me with a gun!!!!!!
My clients have a mortgage with PHH and are selling their home, and closing with my office. We have been trying to get their mortgage payoff for TWENTY EIGHT DAYS now. We have all been hung up on, passed around to NUMEROUS representatives, and told the payoff has been sent (and it hasn't). Even dema...
Was illegally foreclosed upon by these clowns. 10,000 dollars in lawyers fees later, I got to keep my house.
RUN. RUN FAR. RUN FAST.
I gave 1 star because the site won't let me give 0.
These people are crooks. Simply look at their reviews. Obviously they're doing something wrong! Forget customer service. You'll never reach a live person.
Absolutely the worst customer service experience I have ever experienced. Totally screwed up my account escrow. Lucky for me I only 14 months of payments left on this account.
I have POA over my mother in law who has dementia, it took from Dec 2019 to April 2020 to recognize it. We are selling her house, my title company cannot get a payoff amount. They say it take 10 days to get it. I can call my mortgage company and get it in5 seconds. It took 10 days once they said rec...
Not to be trusted. Untrained staff manning the phones in Manila. A big and incompetent bureaucracy with a malfunctioning internet presence. Good luck finding anyone who knows or cares about your account. I am a small govt conservative, but this company is a good example of why we need some fede...
Avoid this lender! You cannot reach anyone in the USA to address problems AND THERE WILL BE PROBLEMS. All calls get shipped to India and they just repeat prepared responses over and over -without fixing the problem. Without waiting for the actual property tax bill, they randomly projected that my ta...
I can say nothing positive about these guys. I was helping to close out my brother's estate and they were AWFUL. Just AWFUL. It is tough enough to close an estate and these guys kept putting up roadblocks. I kept getting nasty letters from foreclosure companies saying that we hadn't paid the mort...
Too bad you can't rate this place in the negative. If the servicing of your mortgage has been taken over by this place, do yourself a favor and run. Refinance and get away from them, ASAP! In March 2020, this place bought the servicing of my mortgage. I immediately went to Google and saw their horri...
This is the worst not just mortgage company but company in general that I have ever had to deal with. All of their "so called" Customer Service Representatives are based in India and have very little command of the English language. They will promise you anything but never follow through. My moth...
I can't even count the number of years I have been told the escrow account was short so PHH raised my monthly payment to cover the "shortage.". I have a fixed rate mortgage so this should not happen once, never mind year after year. The insurance premiums are the same and the taxes even went down on...
If I could give it a negative number for a review, I would! This is the most corrupt and disgraceful company ever! Do not use this company to service your mortgage loan. They lie, cheat and claim erroneous charges for nothing they can back up - Then they hide behind whatever corrupt law firm they ...
Ocwen bought my mortgage shortly after obtaining in December 2015. Ocwen was super horrible on website, phone calls, etc. Since the new website design and combining with PHH, the service is more horrible. The website doesn't work well, a principal only payment cannot be made via website. Sometim...
All 1* reviews are true!! They just twant to Deal with the customers forget about their Problems!
You can call escalation department for your issues but no result is going to come of it whatsoever. Speaking from personal experience.
Seriously the worst. We have been modifying our mortgage for over a year. They messed up the final paperwork by misspelling my name and then let it lapse despite us calling daily for months. Then now we have restarted the process have gotten 2 different modification amounts, made a payment, and were...