This is the worst not just mortgage company but co...

This is the worst not just mortgage company but company in general that I have ever had to deal with. All of their "so called" Customer Service Representatives are based in India and have very little command of the English language. They will promise you anything but never follow through. My mother passed away and I am the executor of her home. Unfortunately, the mortgage is with PHH Mortgage. The home was hit by Hurricane Michael and had a great deal of damage. I had to mail the insurance check to PHH to hold in escrow to pay for repairs. Even though I have emailed, faxed, and used FedEx to overnight the required and requested paper work in, they will seldom recognize me as an authorized person to speak with them which has caused a delay in receiving funds for repairs. ***** If possible, avoid this company at all costs!!!******