Janice Matthews

Review of PHH

I can't even count the number of years I have been...

I can't even count the number of years I have been told the escrow account was short so PHH raised my monthly payment to cover the "shortage.". I have a fixed rate mortgage so this should not happen once, never mind year after year. The insurance premiums are the same and the taxes even went down one year, so is this poor recordkeeping or what? It's highly frustrating. I can't get a reconciliation of the escrow account out of them.