Priscilla Romans

Review of PHH

Despite having all of our correct loan modificatio...

Despite having all of our correct loan modification paperwork in at least that's what we were told by our original case manager, we were assigned to a new case manager who then said we did not have all of our paperwork in and our request was denied because we took too long and we would have to start over. Getting all of the information in to begin with is hard enough much less starting over. Our original case manager Stephen Simkin was great but the new one Marsha McGhee is not knowledgeable or helpful and didn't even try to see why we had been originally told all of our paperwork was completed or try to help me by figuring out what I was missing. She just told me I had to send everything in over again when some things like old tax returns were still the only current ones. Despite the fact our equity has been more than enough for over four years we were still paying PMI and just now got a letter saying congrats we no longer have to pay PMI. All customer service reps use English as a second language and it's sometimes hard to have them understand what I am talking about. Buyer beware!