Angie Campbell

Review of PHH

Absolute horrible experience with this mortgage co...

Absolute horrible experience with this mortgage company. Unfortunately we didn't have much of a choice as our mortgage was sold to them. Customer service is horrid. Expect lengthy wait times when you call and being disconnected every 15 minutes. When you email, you get an automated response saying someone will be in touch with you within 24 hours (during business days). It's more like 4-5 business days on average. When you do hear back from them they never answer your question. It doesn't even seem like they read your question because the answer is off in left field. We've had problems where we can't log into our account (name is wrong, don't recognize the loan number, password is wrong) even though nothing has changed since you logged in to pay the mortgage the month before. We're currently being overcharged for our escrow account by about $200/month and we can't get them to fix it for us. We've been trying to resolve this problem for three months and counting.