dinski79

Review of PHH

I had a house fire on 7-4-19 and the house was des...

I had a house fire on 7-4-19 and the house was destroyed. I received a check from my Insurence company for 3 times on what I owed to PHH mortgage. The check was written to me, my wife, and PHH Mortgage. We had to sign it and sent to PHH for them to pay off our loan and then they were to send back the remainder. We sent them the check on 10-17-19 and our mortgage was paid 10-23-19. I called every other day asking where my remainder money is. I was in process of buying a new house. I was renting from a friend. I have had to reschedule my closing dates THREE times already. On 11-20-19 I called because the check hasn t arrived. They say it was sent out in the mail 11-7-19 with no proof, no tracking number, in the regular mail they sent $133,591.59 check. I am furious and this point. I called on 11-20-19,11-25-19, and 11-27-19 was all the same response. We need you to wait a couple days . They told me this 3 times. On 11-27-19 I told them they never sent it out and to next day air with a tracking number to me in a certified check. On 12-3-19 I called and they told me it has been approved and printed and they are waiting on comfermation the it will be sent out. I called on 11-4-19 and was told the same and I needed to wait a couple more days. I am fed up with this. They have had my money for 49 days now.