karthik Subramanian

Review of PHH

One word - Horrible!! I have no choice but to deal...

One word - Horrible!! I have no choice but to deal with this company as my mortgage was transferred to them.

Called two weeks back to inform them that I made a property tax prepayment and requested my overpayment be refunded. They asked that I fax details of my payment to the tax department directly. I did the needful, call again today only to find out they are unsure where the fax went.

I worry that they may not even recognize the tax payment that I made in advance and issue a refund accordingly.

In a separate instance, I called last year to have my escrow removed from the account so that I can be responsible for the tax payment. They denied last year saying that I must be on their account for 12 months before considering. I waited for more that 12 months and made a second request. They took a long to respond and promptly denied my request again, saying that I don t qualify, and my mortgage rules require that I be escrow. If this was the case, then what was promised to me beginning last year, is a lie.

Karthik