Brad Parker

Review of PHH

Absolutely the worst - avoid this company at all c...

Absolutely the worst - avoid this company at all costs. PHH was the primary lender on my first house. For 10 years, I paid every payment on time, usually $500 more than the required payment amount. When my family moved to China for a US government assignment, my mail got lost, and I missed my first payment in over 10 years. I was 30 days late. Even though PHH had a contact phone number and my email, they sent snail mail to advise me that i missed my payment - mail that took six weeks to get to me. When I explained that the missed payment was a result of the move to another country, they steadfastly refused to remove the late payment from my credit history, which caused it to drop by 50+ points. I finally got smart and refinanced to take my business elsewhere and instructed them not to take any further payments from my bank account through autopay. Sure enough, they took one more payment, screwing up the refi and costing me hundreds of dollars in the process. Their customer service people barely speak English, and that's after you wait hours to speak to one of them. They don't value their customers, are completely inflexible, and are poor choice given all the other lenders angling for your business. I strongly suggest you take your business elsewhere - I refinanced through Amerisave which has far better rates and much better customer service.