STAY AWAY from PHH!!! Their services are poor an...

STAY AWAY from PHH!!! Their services are poor and they pay NO attention to detail when it comes to MY MONEY. Additionally, The telephone number their website states to call for mortgage issues tells you to press #5 only the system doesn't recognize #5 and it disconnects you after holding for an hour. I paid an extra $200 to be applied to principal ONLY, despite multiple emails requesting them to apply to my mortgage, they disregarded my request and held the money for no reason for two weeks before applying to my mortgage. This happens every month despite having automatic payments with the extra money. They NEVER deduct the extra, only minimum and keep your extra for months until you notice.!!