David Taylor

Review of PHH

Too bad you can't rate this place in the negative....

Too bad you can't rate this place in the negative. If the servicing of your mortgage has been taken over by this place, do yourself a favor and run. Refinance and get away from them, ASAP! In March 2020, this place bought the servicing of my mortgage. I immediately went to Google and saw their horrible ratings. I decided, then and there, to refinance with another bank. Thank God, I only had to make two payments to them until the new loan went through. In the past, I've refinanced other homes and never got screwed out of my escrow money with other banks. When the new lender contacted PHH Mortgage for the payoff amount, they gave a payoff amount that was good through a certain day of the month. Only problem, they didn't include the interest and they took it from my escrow account. What if I wouldn't have had an escrow account? The interest should've been included in the payoff amount. Just a horrible and dirty way to do business. This amount of money might have really hurt some people that were relying on getting it back, especially during a Pandemic. I tried calling them twice, only to talk to people with a foreign accent who will not let you talk to anyone else. They'll tell you anything to get you off the phone. I was told that their Escrow department wasn't taking phone calls, really? Who does business like this? A week later, I receive a "sorry about your luck" letter from them. Stay clear of this place.