Bill V

Review of PHH

Never trusted these folks, they charge odd amounts...

Never trusted these folks, they charge odd amounts for unspecified things and it is near impossible to get any explanation from them. Impossible to understand the folks on the phone. The only decent area where I worked with was on pay-off, everything else was garbage. I feel like they have cheated me out of a large amount of money and given the data they provide it would be almost impossible to prove. Even given that I have consider suing them just to get the info (and perhaps identify their cheating me). I would avoid them if at all possible. Checked today to see if they credited my payoff, they did - also saw they charged me a $26 fee to pay off my loan. Absolutely amazing! I'm now dealing with USAA to let them know how much I appreciate the selling of my mortgage by them to PHH. I also give USAA less than one star for their part in not reviewing this company at all (apparently) before they sold them my note. The only single positive thing about PHH was the very nice woman I dealt with to get my payoff information was very nice (I assume there are a few working there like this), the rest of them are foreigners, absolutely stupid, or money grubbing criminals. I am confident when I say I will never do business with them again to include making every bank I deal with say they will NOT ever associate me with PHH again. Case closed.