Foz Hamilton

Review of PHH

Would not recommend as a mortgage company, was roo...

Would not recommend as a mortgage company, was rooked into using them by a realtor. I have an annual battle with them on my escrow account and their contracted payment provider that allows you to make bi-weekely payments to lower the principal faster (by the way they charge a monthly fee for this that was not disclosed until after the loan was closed). Their customer service department is farmed out to the Philippines or India, they speak poor english and you can never get someone in the NJ office to help. Today I called to cancel my PMI and got the usual run around, was put on hold for someone that spoke english in NJ, waited over 15 minutes ion hold then was cut off. Bottom line, do not get a mortgage with them, do your homework, go somewhere with better customer service. I would give them 0 stars if Google had the option.