This is a very disorganized and inefficient mortga...

This is a very disorganized and inefficient mortgage company. Ocwen was much better. You can't reach someone to help you on the phone and when you do, they have no real answers for you. Furthermore, they don't offer a way to pay online unless you want to pay the exact amount they request, which leaves you no other choice but to mail the payment. The payment takes forever to post and that might have you incur a late fee. Totally backwards system.