Jenaro Ryan

Review of PHH

Soooo... I ve had two mortgages that were bought b...

Soooo... I ve had two mortgages that were bought by PHH and they are HORRIBLE. Most recently I asked for a payoff for my mortgage in order to sell my home. I have spoke with 4 different people who informed me on how long it would take to process a payoff amount. I called a week in advance to ensure I had it in time. The First Lady told me 3-4 business days which was fine.... she never submitted the request. After 4 days I called back a second time and asked to have it faxed, which would take 2-3 business days.... it never came through. I called back a third time and it was expedited was they said it was faxed earlier that day... I called the attorney and they did not receive it. The fourth person said it would take 3-4 days and I would have to wait. So I m here today on the phone with them waiting to close on my house and they still can t figure it out.... I think it would be beneficial to make this process available on their website which is was other lenders do. So interaction with there phone customer service people who I can barely hear over the roosters crowing in the background... yes, I said roosters crowing in the background.