Do not buy from Samsung if you are living in the Netherlands, I'm not exaggerating when I say that their support is the worst I have ever experienced in my life. My partner literally broke down in tears speaking on the phone with them. The whole support system set up by Samsung is an obstacle rather...
Incomprehensible how a company like this deals with customers. Since 8 January without TV and still nobody can tell me when the new one will be delivered. The concept of service has not yet been invented there. What remains is unbelief and a lot of anger.
At the end of August I offered my tablet for the repair, two weeks later I get a phone that they have lost my tablet, now we are two weeks later and neither are they always a tablet. I didn't lose it, but I can't get another tablet
UPDATE ABOUT MY TABLET !!!! WE ARE MONTH FURTHER BUT NOR ALWAYS ...
Top company
Called Thursday Thursday because my charger exploded explained everything and within 4 days a complete new charger
Top company with top people
Complaint: Samsung smartphone repair by Dynafix Dynalogic Review experiences
Dear people,
On 20-10-2015 I bought a Samsung Galaxy S6 with purchase receipt. On 8/18/2017 I had problems with the camera of the device. There was a lot of dust in it and when taking pictures, black dots appeared on th...
After being on the phone for an hour with the technical service, a remote appointment was made between 10.00 and 12.00 but 12.00 was called again. Yes, sir, it may end up. You will be called before 13.00. called .. GVD NOT SO WHAT A WALKING SERVICE !! TV of 3500, - for me never again no samsung
The W O R S T SHOPPING Experience E V E R!
After placing 3 orders within 14 days, all orders were cancelled due to a 100% unwilling, unfriendly and incompetent "customer service". Samsung covers up for their "delivery" partner Dynalociq, which company seems to employ only very rude and agressive ex...
I received a bio update for my 3 year old laptop through the samsung website and used it. He found newer firmware and because everything came from Samsung itself I trusted it. However, after the firmware update, the sata device on the motherboard was turned off and it was no longer on. As a result, ...
You can't imagine super bad company. I reported a broken TV 3 months ago but unfortunately the problem is not solved. Every time they promise but do not deliver, emails are not answered by the exchange team. Bad information is given. Every employee tells something different. Very unclear in what is ...
DO NOT BUY A SAMSUNG WASHING MACHINE!
Poor service, processes that do not connect with each other, wait a long time for a technician. Have now been without a washing machine for a month (less than half a year old and that costs more than 1,600 euros). In short, you save the effort and go for anot...
Customer service is outrageous. Samsung has made demonstrable mistakes and customer service has already sent me an email twice saying they have postponed it.
For over 2 weeks now without our 2 phones. Worthless!
Samsung washing machine WW80J6400CW Repaired 2 times within 2 years, third time referred by repair company to Exchange department to buy another washing machine with an extra charge. Today exactly 16 days without a washing machine and after three conversations with Samsung Benelux helpdesk, still no...
Looking for a new part for a refrigerator. An excellent help from an employee via the Facebook messenger function. He really thought along with me and also came up with an excellent solution. Next day his colleague will come back to it and ask if he can do anything for me. Very friendly and good ser...
Lousy service. If you want to buy something fine and it feels pretty good, but after using a Galaxy S phone you just notice that it is not quality. Samsung first admits errors, but after repair they know nothing about it. Just stay as far away from it as possible now. Premium phone? Certainly not a ...
Samsung Schiphol does not get 1 star because they are not worth that.
Had a 55 inch TV with which I only had problems for 2 years. everything that could be replaced on the TV was replaced. I have not had the pleasure to watch any program in those 2 years. Football matches halfway no image or blue s...
This is the Fixed Entrance for ( Patrijsakkers 28,) not the entrance on the left of this photo.
Joice MH DESHIELD & Adrianus
Purchased the galaxy buds in January 2020 was first of all a nice product, but then it was March and things broke for the first time. Then had it repaired was good service then a little later it was broken again and then again and then I was done with it staff which kept lying and eventually it was ...
Visited i.v.m. a defective device. Customer service is the most miserable customer service that I have ever spoken to. Story collected at this office in Schiphol. Ultimately, compensation was offered which was below the insurance value. In short, no good solution offered and left empty handed. After...
Dear Samsung.
I want to let you know again that I still have not received promotional speakers today, while I have been waiting for 4 months.
Never again Samsung for me.
What a bad service.
I just bought the soundbar for the free speakers and until now only empty promises.
Never again Samsung...
What a nice service... To a Samsung lover!
Award nicest employee goes to Eriwan
Best regards,
Kersten May
CEO MayStyle Group
Facebook & Instagram: Kerstenmay
Have been waiting weeks for my money, already received approval by 3 people, but the financial department sees no hurry in repaying EUR 1249, so it is a matter of waiting for this department to ever agree. Very bad service. Unfortunately, I am not alone, given the many complaints here about customer...
Who knows the head office number they would call me but iS didn't happen and i can't find them in the book head office. Schiphol
Lousy company, no customer service. Don't want to help you anywhere. They only have 1 goal. Selling and not providing service.
Would get free earplugs with my smartphone: available everywhere within a day. BUT at samsung itself I have to wait 6 weeks and now I get mail that will take another 3 weeks !!!
Never had any complaints about Samsung. But now I am fed up with them not sending you with a clod in the reeds if I have not heard anything tomorrow, the photos and names are put on it. They are not happy because it is a delicate issue for us too.
We would have liked a Samsung side-by-side refrigerator for a customer. Unfortunately, it is too much to be called back at all by an account manager. They won't need it. If you are treated that way as a company, then I don't want to find out how people deal with consumers.
I received a bio update for my 3 year old laptop through the samsung website and used it. He found newer firmware and because everything came from Samsung itself I trusted it. However, after the firmware update, the sata device on the motherboard was turned off and it was no longer on. As a result, ...
In the event of repair, your device will be held hostage and a very bad customer service that can do nothing for you.
I sent my television back because it got stains on the screen within 2 years. This television was quickly picked up and the next day received an email that it could no longer be made and a credit was put into effect. Which would give me a refund. Now 6 months later, no shame seen! That son big compa...
No more samsung. TV with dead pixel and dark pixel spot on screen. Not enough for RMA they send it back in a minute. Had money back through the store because I was new. But be warned people. What a puke RMA repair center. vomit, so they send back a broken TV
Have already called Samsung 9 times and still have not been helped.
I have not received a verification email after registering, have tried multiple departments in the meantime but I have to be patient and understanding, what a lousy service from this company.
At the TV I bought they say you have t...
Since 2010 I have had phones, television, smartwatch and tablet from Samsung. Perfect brand, never had any problems with it.
Recently my tablet crashed completely. Responded to nothing at all.
The tablet also ignored my attempt to switch it off completely.
After being on hold for fifteen minutes ...
Non competent company with no regard for customer service, rude staff and no one willing to take accountability. 1000 euro order for a phone and it's one month no delivery no refund and no one from customer service is willing to help and they all slam the phone if they don't want to talk. Absolute ...
I have the same experience as Furkan. I own a UE65KS9500 from 2016, also a so-called top class device. Within a year there was a black spot. At first I thought this was dirt on the screen but the following year there were more stains.
After contacting Samsung customer service, I was asked to cont...
After 3.5 years expensive 65 inch Samsung Plasma TV broken. No spare parts in stock. So after-sales service 0 stars. Exchange department wants to exchange with additional payment. Neat you would say, but 2 months later and 25 telephone contacts with helpdesk, never with the relevant exchange departm...
BIZAR BAD NON-EXISTING "SERVICE"! Scandalous BIZAR BAD NON-SERVICE! I was in a 4 week long teasing - nightmere - situation trying to get my Samsung washing machine back to work. Samsung "service" did EVERYTHING to "play around the bush". TIME and time again they insisted on sending over yet again an...
Very bad service, heavy regret ever buying a Samsung washing machine. Already been a mechanic twice, machine still not good, have been on the road for almost 2 months / waiting !! You hang on the line for an hour, then wait 2 weeks for a mechanic, really bizarre !!
This answer below only makes things worse. Especially that smiley that I went for the pre-order promotion. How do you make it up ... It's just reluctance to come up with a solution. You can simply deduce from the IMEI number that the promotion has not been used before. It is incomprehensible that yo...
LINK SALE BY SAMSUNG!
Lousy service from Samsung. Never a Samsung again!
I have offered a Samsung S8 for repair within the warranty period. Ordered to repair the headset connection within warranty. Samsung now also demands that the screen (for a fee of 280, - be replaced, because there is a cr...
Few days later, still nothing heard, service to cry !! Family member recently told me he intends to buy a Samsung washing machine, gave him 100 and begged to please choose another brand.
Am amazed at the really insanely bad service. Got sent from phone to chat to phone to the store when the store would call me back 8 weeks ago. Samsung and the store turn out to be different companies and that ensures that you as a customer are not properly served. Eventually the option came up to se...
At 2 p.m. placed an order on the Samsung webshop, where it was advertised that the order would be delivered the next day. No delivery confirmation received at 10.30 pm, so contacted customer service (which can also take an hour). I am told by the Samsung employee named Hortence (presumably from Suri...
What a pity........
A washing machine is not a product you order for fun, but I would have liked to try a new Samsung. Unfortunately, our old Samsung washing machine broke after 6 years. Because of the fast delivery time, premium installation, functions and design I ordered a new Samsung washing ma...
I've been trying to find a solution for my broken product for over a month. the possibilities would be discussed with me.
however, I am again disappointed in this!
Fine products never have any problems with it. Dropped my Samsung Galaxy 1000 times and it still works fine. Same story with previous aircraft. Happy customer.
I find Samsung very bad
when customers complain about apps disappearing on TVs
then samsung just hands out blocks on twitter and facebook
I have been blocked for years by these asos on twitter and facebook
Excellent quality products. Tv and washing machine and always had a phone from samsung. Nothing is wrong with the products. Only the piece of customer service may really be overhauled with you. As a customer I have to explain to the employee how it works, that is not a good prelude.
-do not keep appointments
- wrong advice
-Don't take you seriously
-They don't call back
Weak and not neat.
Irritate how they treat us, and wonder if their employers know this.
The following products will no longer become Samsung brands, I will do my best for that.
Bought TV with cashback promotion, it turned out that I should have registered for this within a certain period. This was not made known to me at the Mediamarkt. Contacted Samsung and explained the situation. I still got my money back through the cooperation of Samsung. Thanks a lot for the good ser...
My experience with Samsung is just bad, after 3 years I already got dead pixel lines and then phone call, yes sir but you are out of warranty and you can do it with it now there are already 12 dead pixel lines, they say yes sir we meet you a bit, and what is that will cost around 450 euros a TV of a...
Lousy customer service!
You are deliberately kept on a leash, and you get to speak to people who speak poor Dutch (Surinamese accent) so that the conversation is made as difficult as possible. Expensive tablet purchased samsung Galaxy tabpro s w700 that quickly broke and cannot be repaired, because...
waterproof Samsung s5 with ip67 is not made because of water damage really very bad guys never a Samsung for me again
When things get difficult, Samsung does not give at home both in Asia where I live and in the Netherlands where I sometimes come ...... and that with tablets and cameras in our case. You would think it could be better
Bought a TV in 2017 for an amount of 7,000 euros. UE65JS9500LXXN MOST EXPENSIVE Series
Unfortunately, all 4 HDMI ports have signed up this year. Contacted Customer Service and stated that the HDMI ports are no longer working. I got a remote assistance appointment. The employee then remotely conne...
Money back on promotions lasts for months. Strange with such a company. After long nagging finally received for me no more.
this review money for everything from samsung they offer something for example cashback but registering it to get the cashback does not work you only get an answer to fb but no one does help you can explain everything a thousand times again, but there are no solutions. two months working with samsun...
S7 had a broken circuit board within a week. Made within warranty. Purple streak across the screen after a few months. also repaired. but there are devices that are not repaired in the warranty, e.g. by fall damage. even though it is a known issue of the S7 (edge). but still bales for a new device o...
Very bad experience. The story started with a very nice offer on the TV that we were looking for. certainly 350 cheaper than at the media market which then had the VAT free days. so worth it for us to wait for new inventory. The TV was not available at that time and if it was available then you wo...
We have been here for a job interview. The office had a huge parking garage where we could park. I kept waiting in the car, but the conversation ended well so I waited in the garage for almost 2 hours. When we were done and drove off there was a very large Starbucks on the corner where I could sit a...
Very nice office, just a pity about the poor unstable WiFi, so giving presentations can be difficult.
Samsung has great phones but terrible service. They use a partner called Dynafix for the home pickups. If your phone ends up with Dynafix is already too late. 1. They will charge for things that are not even broken just to make the bill higher. 2. if you do not accept you have to pay 36 euros to ret...
My washing machine was leaking and so I called Samsung. Machine is 6 years old so too expensive to have it repaired, at least 100 euros call-out costs plus a mechanic a 60 euros.
After all, I opened it up myself to look. Book a rubber under the drum that is sanded during assembly and therefore dama...
His big bastards make statements and promise things, then they don't keep them. Is the last time I buy anything from this brand. Are a bunch of rats and I promise I am not done with them yet
For 3 months we had to wait on our new TV constant arguing with Samsung and a delivering company. In the end we finally got it. At least good devices
Beautiful 65 inch UE65KU6500 is not to be seen after repair.
After a little over a year, we got ugly stripes in the screen of our UE65KU6500 Samsung TV. Contacted samsung and after a tedious week-long conversation I was finally able to schedule a mechanic. The technician was only able to come aft...
we bought a smart tv in early 2016 so that we could mainly skype with our fam in new zealand, to use a tv camera we had to buy a cam of 98 euros because a cheaper brand of another brand did not work on the tv. now samsung stops supporting the Skype and the cam can no longer be used for anything sinc...
Since 2 years in possession of a TAB S 2 ....... one big drama. Offered several times for repair at various repair companies indicated by Samsung, the last time was on 31-08-2017.
Now 2 years later and still no solution for the continuously recurring problem: apps that fail, screen that switches it...
poor customer service conditions are not right and very unprofessional samsung is increasingly becoming a joke and I am increasingly thinking of switching to another brand.
TERRIBLE SERVICE. Due to an internal error, the TV was not delivered on the day I had to set aside from 8 am-6pm. Then called and the order was resent for a new delivery. 3 days I was ignored via the chat. Today I got the money. Called to ask what's going on and it now appears that the product has b...
Wouldn't respond to casback promotions. Lots of bad answers from customer service, lots of clumps, no money back. Rarely had this bad service
Samsung does not get a star from me! I ticked 1 star because otherwise my message will not be posted.
I should have received my new Samsung phone at home 2 weeks ago, after repair. The last 2 weeks I stayed at home every day because my phone would be delivered ... not! For two weeks now I have be...
Free Promotions! yes promise and give little makes a crazy (read loyal Samsung customer) live in joy. Been working for an S8 promotion for a month, but continue to discuss a voucher which has been supplied by Vodafone. Spend hours on the phone but you can't get any further, only that as a loyal cust...
ow ow ow! What a bad service! Dramatic! Such good products with such bad service. You have these 2 conflicts for each other. Congratulation! Always bought samsung products, but this one will probably never come into my life again!
Samsung! We are people not chicken's!
Worthless tumble dryer and even worse customer service! After half a year our tumble dryer (DV90M6200CW / EN) of 700 started to show complaints. The cause: a filter that is impossible to clean because it is stuck in the dryer. With a vacuum cleaner you do not get the dust away and even after picki...
No help, pillar to post. Just disconnect. Already 1.5 hours to get a refrigerator problem solved. Inexperienced employees, unintelligible. Bad whatsapp help. Incredible Samsung.
Customer service does not help you, I have been waiting for a PUC code for weeks to use a foreign SIM. Sincerely, I no longer know what to do to use this A50 in South America. Submitting complaints makes no sense.
very poor service. Order made a week later not in house employees do not check what went wrong. Then if you want to talk to a supervisor because customer service wants to drop you off again and again, this death says nice that he doesn't want to speak to you. So Samsung does not cooperate with solut...
I have been working for 12 weeks now to get a washing machine (the most expensive in the range), which was exchanged after 13 washings. The "company" Samsung together with the "company" Dynalogic are not able to do that ... First 8 weeks waiting for Samasung for "the investigation" Now 3 weeks busy ...
We had problems with our tablet. Contacted Samsung by telephone and they indicated that a repair could be requested via the website. No sooner said than done. Tablet was picked up for free and during the time you were kept informed of the status. Meanwhile the tablet back and it works great again. R...
Try to get in touch with Samsung for 8 weeks about a tablet that has been returned by the repair center in an envelope. Really? Yes really. Service is below all arrows; employees know nothing and are not allowed to do anything.
Contact expected based on this review but unfortunately.
HUGE bad customer service! SAMSUNG NEVER AGAIN! Regardless of any device!
- TV bought at the end of 2014. Quite an expensive device, around 1600.00.
- early 2019, device defective
- went back to the store at the beginning of 2019, depending on Samsung's customer service
- called Samsung custom...
Samsung Galaxy s8 + bought, then comes an action that you get a free gear VR. You might think nice, but Samsung just says that I bought it too early. Have you been a customer for many years! Next time an iPhone.
My phone doesn't charge anymore, I sent it.
Now they come with the story that comes from bump - fall - or pressure damage they don't know themselves. But the costs are mine.
BELAGELIJK.
Because on 1 edge there are 3 very small damages that are hardly visible.
NO SAMSUNG MORE
Samsung TV for 549 bought in January 2019. Defective in September 2020, already quite crazy for such an expensive TV, but fortunately just under warranty. But unfortunately it now appears that the TV is not properly made and the warranty has now expired. Samsung and the repair partner will not do ...