Mohammad Azam

Review of Samsung Electronics Benelux

Samsung Schiphol does not get 1 star because they ...

Samsung Schiphol does not get 1 star because they are not worth that.
Had a 55 inch TV with which I only had problems for 2 years. everything that could be replaced on the TV was replaced. I have not had the pleasure to watch any program in those 2 years. Football matches halfway no image or blue screen or black screen with error messages. In the end, just when the guarantee was about to expire, Media markt had helped me very well and ensured that the TV could be exchanged after consultation with Samsung. So when I go to the Mediamarkt to choose another TV, I get a message from Samsung that she could swap a Samsung TV device (which was a couple of years old) with it. I answer this I have already had problems with samsung maybe I want to try something else Sony or LG. Mrs. Chahinda M. tells me that this is not possible and that I can only pick out a Samsung TV. Afterwards it turned out that she should have given me the choice if I wanted the money back or exchange it for a proposed Samsung TV. To this she says that I should have come up with it myself. Her series of lies began after this. I had therefore selected another Samsung TV much more expensive than the previous one at media market (December 2018) I contacted Mrs. Chahinda M. and said that I had seen another TV at media market a 65 inch instead of 55 and wanted to take it with me at media market after payment of the remaining amount because this TV was more expensive. There was also a Cashback promotion with this TV up to 600 Euro or a Samsung mobile. Mrs. Chahinda M. from the exchange department tells me this is not going to work so I have to do it via EC repair in Dordrecht which my previous TV "repaired" every time. The only problem was that the TV was not immediately available via this route and I would not receive it until January 19, 2019, so 3 weeks later. I contact Ms. Chahinda M. from the exchange department again and indicate that by the time the new TV is delivered the cashback promotion has already expired, and whether it is possible to settle the cashback directly. This was not possible because the TV had to be delivered first and I had to state the bar code of the box and the TV's serial number. To this she says that I don't have to worry about that because she knows about it and can roll everything back afterwards. She sends me a form after delivering the TV which I have filled in and sent to her by mail and, as indicated, also sent to Maastricht by post. In the meantime I got different stories every time I called how long it takes for the cashback to be deposited into my account, the well-known box wall game followed after this was thrown from one department to another. all lies and false promises from every employee I had spoken to. Mark, Rochella, Mereille etc etc. only to receive as many stars as possible on the question how I had been addressed by the employee.

When asked to be connected to the manager or someone else including Chahinda M. you will be told that this is not possible. Today I spoke with Mrs. Katy from the promotion department and she tells me that she will continue this and that I will receive a message within a few days. My reaction was that all your colleagues with whom I have spoken have also said that they should continue. To this she said that no colleague has put this through when she looks into the system. So she promises that she will really continue this.

I've lost so much time on this that I won't recommend anyone to buy a Samsung product.

They made it so difficult to state a new bill with the total amount of the TV. I now have an invoice for only the amount that I have paid and then with CE Repair as a company and not Samsung or Media Markt. So if I had to sell my TV I would have to hand over an old invoice for my defective TV (media market) and the new invoice (from CE Repair) and a whole story to the new buyer. NEVER NEVER more SAMSUNG