Femke Marcar

Review of Samsung Electronics Benelux

Am amazed at the really insanely bad service. Got ...

Am amazed at the really insanely bad service. Got sent from phone to chat to phone to the store when the store would call me back 8 weeks ago. Samsung and the store turn out to be different companies and that ensures that you as a customer are not properly served. Eventually the option came up to send the product. When asked whether I can only send the broken strap (which seems logical because I can still use the watch with another strap), the answer was that I should call again if I quickly
Answer will. Via the chat after 2 days still no answer ... Dear Samsung - I advise you to look at your company again from the eyes of a customer. That is necessary if I also read the other reviews. ...