Frank Cruts

Review of Samsung Electronics Benelux

I received a bio update for my 3 year old laptop t...

I received a bio update for my 3 year old laptop through the samsung website and used it. He found newer firmware and because everything came from Samsung itself I trusted it. However, after the firmware update, the sata device on the motherboard was turned off and it was no longer on. As a result, no hard disk can be detected anymore and the laptop cannot be used. Samsung asked me to send the laptop via their pickup service. No sooner said than done. Now I get a bill of more than 90 euros. I believe that Samsung has broken my laptop and has to pay for the costs, but Samsung does not want because the warranty has expired. I also do not want to use the warranty, but whoever breaks must also repair or pay. In this case Samsung. The fight is not over yet.