Charles Boonzaayer

Review of Samsung Electronics Benelux

BIZAR BAD NON-EXISTING "SERVICE"! Scandalous BIZAR...

BIZAR BAD NON-EXISTING "SERVICE"! Scandalous BIZAR BAD NON-SERVICE! I was in a 4 week long teasing - nightmere - situation trying to get my Samsung washing machine back to work. Samsung "service" did EVERYTHING to "play around the bush". TIME and time again they insisted on sending over yet again another repair man. This man already stated after his first visit that my machine could not be repaired and a replacement model needed to be arranged. STILL: SAMSUNG WENT THIS FAR TO SENT OVER A TOTAL OF 4 (FOUR) TIMES A REPAIR VISIT. Finally after DRAGGING ON for 4 weeks (without a working washing machine!) I went to the company where I actually bought it: COOLBLUE and yes! THEY offered a solution and only COOLBLUE WAS CLIENTFRIENDLY AND PROFESSIONAL, NOT SAMSUNG! Avoid Samsung products, avoid dealing with them!
There "phone help desk" is a frustration on itself. Each young employee there has a good portion of EGO and don't you DARE to express your frustration after 4 weeks on non-working washing machine and 27 phone calls during weeks long because they tell you "You must listen to me" and: if you continue talking then I disconnect the phone ", you wanna strangle these young brats over there! DARE to ask for a supervisor: you NEVER EVER GET A SUPERVISOR. BIZAR BAD SAMSUNG!

I assume that my english is clear to Dutch speakers. The bottom line is that Samsung DID EVERYTHING TO SEND ME FROM CABINET TO THE WALL for 4 weeks! persisted, not a working washing machine for 4 weeks and send a mechanic to me 4 times while this mechanic already indicated after his first visit that a replacement product had to be made. Scandalous SAMSUNG! BIZAR BAD!
The young employees at the "service helpdesk" were all small egos and as soon as I was frustrated after my 27th (!) Call I had to be very careful with each of these employees because before I knew it: "beware" ! then I was not polite enough and "you have to listen to me sir" and time and time again the same: I "push it through", NO ONE who has empathy there. After the 27th time you would like to speak to a head of that "Service Helpdesk" but NO; THAT is not there. You should NEVER speak to them. And just TRAIN and start over and over again WHILE THE REPAIR SERVICE HAS ALREADY INDICATED THAT A REPLACEMENT PRODUCT MUST COME. BIZAR BAD SAMSUNG!