Bert Kruisdijk

Review of Samsung Electronics Benelux

I have the same experience as Furkan. I own a UE65...

I have the same experience as Furkan. I own a UE65KS9500 from 2016, also a so-called top class device. Within a year there was a black spot. At first I thought this was dirt on the screen but the following year there were more stains.

After contacting Samsung customer service, I was asked to contact Coolblue (the reseller), who sent me back to Samsung. Samsung sent me a service organization Servilux.be. First pay 35 before making a diagnosis. The diagnosis is replaced screens for 1000, -, no more warranty. I try to agree within 5 working days, the service order is closed. After calling Servilux.be, the order was put in again, but now for 1100. I do not agree and ask why more expensive? I first receive a bill for 35 before they do not process this. I have now been 3 months further. Broken TV, no solution offered (at least only on paper), poor service organization (Servilux.be). In short, my advice is not to buy a Samsung.