Deborah van Overdijk

Review of Samsung Electronics Benelux

Very bad experience. The story started with a very...

Very bad experience. The story started with a very nice offer on the TV that we were looking for. certainly 350 cheaper than at the media market which then had the VAT free days. so worth it for us to wait for new inventory. The TV was not available at that time and if it was available then you would receive an email. The moment you receive the email and you open the link directly, was the TV sold out again? and you had to sign up again for the stock mail To be sure, we contacted Samsung about the availability and the price, because the television was on offer at Mediamarkt at the time, Samsung indicated that I could safely wait for the stock because it is regularly supplemented. and that the price can be adjusted weekly but that this can never differ hundreds of euros. maybe a few euros at most. (luckily I got that message in a whatsapp and could save it) after 3 weeks the TV was back in stock and we could order. what turned out to be the price was suddenly increased by 360. Conclusion, I can buy the TV for a higher amount even higher that the TV was in the VAT days of the media market. So in the end we were kept on the line for 3 weeks. all offers on the advice of Samsung ignored because the price can in all cases be below the offers. The TV was ultimately available but much more expensive. You are therefore being fooled by the supplier. and the moment you present everything to them and also have proof of conversations on paper, they are not at home and they first let you wait for 20 minutes and then connect you to then brutally disconnect. That is why I give a very bad assessment and want to keep people for things like this