Wieger Vos

Review of Samsung Electronics Benelux

This answer below only makes things worse. Especia...

This answer below only makes things worse. Especially that smiley that I went for the pre-order promotion. How do you make it up ... It's just reluctance to come up with a solution. You can simply deduce from the IMEI number that the promotion has not been used before. It is incomprehensible that you do not simply want to come up with a solution for this and continue to refer to conditions that are not clearly communicated in advance. Worthless.

Device (Samsung S21) ordered for the pre-order promotion, free Buds and a Tag. When I then wanted to order the Buds, it turned out that you had to send a photo of the box. I had already thrown it away. The customer service representative then tells me casually that it makes sense that I should have kept the box. Then she did not know why that makes sense. What a lousy service and action.