Hans de jong

Review of Samsung Electronics Benelux

Complaint: Samsung smartphone repair by Dynafix Dy...

Complaint: Samsung smartphone repair by Dynafix Dynalogic Review experiences

Dear people,
On 20-10-2015 I bought a Samsung Galaxy S6 with purchase receipt. On 8/18/2017 I had problems with the camera of the device. There was a lot of dust in it and when taking pictures, black dots appeared on the screen. After contacting the Samsung service on Facebook, I decided to send the device. Because I still had a 2 month warranty on the device. All forms neatly completed and invoice uploaded and waited for the courier. I later found out that Samsung contracted it with Dynafix / Dynalogic. I didn't know much about the company. After returning my Samsung galaxy S6, I received a message a day later by email from Dynafix / Dynalogic. This stated that the warranty period of the device has expired. I could choose to fix it for 192.09. Not to be repaired and return the device unprepared for 59.29. The high costs were incurred due to diagnosis, administration and transport costs. After contacting Samsung service on Facebook, I was told by Joost that they couldn't do anything for me and that I just had to pay the amount. The warranty had expired, according to Joost. I sent the invoice to show the purchase, but they didn't want to know, because the system was different. Samsung mate made me contact Dynafix / Dynalogic, maybe she would help me. I then contacted Dynafix / Dynalogic and explained my story. Instead of helping me, they copied the entire terms and pasted them into the message center. Ricky from Dynafix / Dynalogic said that I was aware of this and agreed to this. If I knew that my device was not under warranty, I would of course not have done this. Ricky said the invoice was invalid and they could see in the system that the warranty period has expired. My invoice has therefore suddenly been declared invalid. When I asked what was not valid about it, no answer was given. Later I received a message that the invoice was declared invalid due to missing the imei number. The imei is not mentioned on more than 95% of the invoices. Furthermore, I have googled on the internet and came to the conclusion that dynafix / Dynalogic are scammers and that Samsung is doing business with this. So you see again that Samsung does not offer a 2-year warranty on its smartphones, but a warranty when it suits them. This is the first and last time that I am a Samsung customer. They have lost a customer from now on!

iRMADRSA14893129