Erik & Laura van Blijswijk

Review of Samsung Electronics Benelux

HUGE bad customer service! SAMSUNG NEVER AGAIN! Re...

HUGE bad customer service! SAMSUNG NEVER AGAIN! Regardless of any device!
- TV bought at the end of 2014. Quite an expensive device, around 1600.00.
- early 2019, device defective
- went back to the store at the beginning of 2019, depending on Samsung's customer service
- called Samsung customer service about the broken TV. With the answer "we will send a no-obligation quotation for the repair"
- were immediately called by a 3rd party Servolux to make an appointment for a "mechanic". Well, we didn't have to, we just wanted to know how much would the repair cost.
- 3 phone calls for an appointment and 3 emails later, we eventually received the quote. More than 700.00. We decided not to, for that money we buy a new TV. However, if the quotation does not accept you will have to pay an administration fee! What for? For the 3 emails?!?!
- mid-2019, again called Samsung several times! Was it a FREE quote after all?!?! Yes it was so we didn't have to pay anything. Requested confirmation by email: that was not possible. Okay, just send an app or message on the phone: that was not possible either. Anno 2019 !!!!!
- Today September 12 received a reminder from Servolux for the administration costs.
- called with SAMSUNG again. Situation explained, and finally had a "Youri" to propose a superviser on the phone. Very annoying man, who will not let you finish (we recorded a conversation, for training purpose ;-)) who simply said that it had to work until 10 PM, so plenty of time to debate with us. Totally no empathy, and no will at all to listen back to the previous conversations (which were recorded, note). Finally after 1 hour we gave up and ended the conversation. Bottom line: if you call Samsung because you have a broken device and they ensure that you receive an email with exorbitant repair costs, you have to pay 40.00 for that email !!!!! Count your profit !!! In short, at Samsung without obligation = 40.00
Downright bad, rude and extremely expensive! SAMSUNG NEVER AGAIN!