Claudio Ausili

Review of Samsung Electronics Benelux

Do not buy from Samsung if you are living in the N...

Do not buy from Samsung if you are living in the Netherlands, I'm not exaggerating when I say that their support is the worst I have ever experienced in my life. My partner literally broke down in tears speaking on the phone with them. The whole support system set up by Samsung is an obstacle rather than a resource for paying customers.

We made the mistake of buying a Samsung vacuum cleaner, one of the most expensive vacuum cleaners available in the market at 700 euros. The thing broke after 6 weeks of very light use in a small apartment, with a whole compartment becoming detached and the electric components inside becoming exposed.

Now, the device breaking is one thing, a really poor thing but hey, bad luck I guess. However, the company taking no responsibility for the poor quality of the product they sold us and just juggling us around until we were spent, was an unacceptable lack of respect.

This is a very long story and I can't go into the details of all that went down with them so I'm just going to leave a snippet: the way the device broke down after only 6 weeks was clearly due to a defect, not due to improper use, yet at one point Samsung suggested that we "send the device in for them to check it and eventually bill us for repairs".