Michael Maka

Review of Samsung Electronics Benelux

Beautiful 65 inch UE65KU6500 is not to be seen aft...

Beautiful 65 inch UE65KU6500 is not to be seen after repair.

After a little over a year, we got ugly stripes in the screen of our UE65KU6500 Samsung TV. Contacted samsung and after a tedious week-long conversation I was finally able to schedule a mechanic. The technician was only able to come after two weeks. (3 weeks without normal TV). The mechanic replaced the screen, at first glance the TV seemed okay. Unfortunately when we watched a movie we noticed that there were ugly white spots in the screen. Even the visitors fall over the ugly white spots. Contacted samsung and get the following response

"Thank you, unfortunately this is under specifications and we cannot repair it under warranty."

My problem is that I have gone from a good and beautiful TV to a TV with ugly stains. Never suffered from stains and after the repair it did. How is it possible for Samsung to bury its head in sand?