Jermain vdG

Review of Samsung Electronics Benelux

TERRIBLE SERVICE. Due to an internal error, the TV...

TERRIBLE SERVICE. Due to an internal error, the TV was not delivered on the day I had to set aside from 8 am-6pm. Then called and the order was resent for a new delivery. 3 days I was ignored via the chat. Today I got the money. Called to ask what's going on and it now appears that the product has been returned and sold again. They tried to sell me a smaller TV for a higher price after discount. Can't do anything as they say themselves. I think all service is outsourced and many mistakes are made. Then you should also take responsibility for your mistakes and solve them. Never had such a bad ecommerce experience. Can't I give 0 or 0.5 stars?

Below it is said that delivery has been made twice. This story was made up after I was home all day and the order was canceled internally between the two parties. I am very sorry that this story is made up in order not to take responsibility.