ServiceLink, a Black Knight company Reviews

There are a few businesses where specificity, accuracy and professionalism matter a great deal, as the stakes are higher than they may be innately in other industries. I can say, for example, that if the folks at the blood bank were as accurate and professional as ServiceLink is with your real estate transaction, we'd have a serious, serious problem.

They are late, uncommunicative, and wholly incompetent in the handling of such serious matters. Even worse, in the decisive moment at closing you can bet they will be entirely unreachable, either by phone, email or any other means.

They dragged their feet on obtaining our deed after their own screw up of issuing it in the incorrect names. They made no contact with us on the day of the closing until the appointed meeting time had already passed. Three hours late, they assigned a local attorney to be the settlement agent and notary, who was put in the unfortunate position of WAITING FURTHER STILL for our documents.

When the documents finally did arrive, they had the entirely wrong municipality listed as payee for the taxes in escrow. I should think that in any real estate transaction, one of the most basic piece of information one must get right is the PHYSICAL LOCATION OF THE PROPERTY IN QUESTION.

Avoid, avoid, avoid. Always ask your lender who they use for this service, and if it's ServiceLink, run, don't walk, to your nearest real estate attorney.

The company is literally a joke. Everything you have previously read on the reviews is true. Towards the end of the closing the bank required us to use this company. We were so close to being done. Our lawyer told us it s about 45 minutes worth of corrections to the deed....45 minutes turned into an additional 4 extra months. We were supposed to close in May. There were 3 things to be corrected on the deed and these illiterate nut jobs turned it into 4 MONTHS! We didn t get to close until September 14th. Let me give you a huge tip. If you re forced to close through this company, immediately contact the supervisor and ask them to help you move the process along. We spent 3 months dealing with a basic customer service representative and she got nothing done. It wasn t until we decided to contact her supervisor (who is listed in the emails as a point of escalation only) that anything got done. It doesn t matter if it s an escalation just contact them right away. Dreena Buckholt who is a closing supervisor was a saving grace. She immediately pushed things to get done. She responded within a matter of hours every time we communicated. If it wasn t for her, we still probably wouldn t be closed. Ashley Tabone is a joke. Definitely doesn t have any business working there. It s because of her carelessness, lack of communication, and stuck up arrogant attitude that everything took so long. So please people, I will say it again. Contact the supervisor immediately otherwise it ll be a long drawn out nightmare of a process. God bless anybody who has to use this company by no choice of their own.

Our final closing date was postponed due to their lack of diligence. We had an appointment with the lawyer at 3pm but were told at 4pm THE SAME DAY, that they didn't have all the paperwork and will need to postpone a week. It was a huge inconvenience and so unprofessional. After postponing our closing date, we were not given any information on our new appointment, instead we found out a time was set when our mortgage company reached out to confirm. Again, incredibly unprofessional. Information we asked to be passed to our closing attorney, was never even delivered. Not worth the time or money, find another company!!

A group of bumbling idiots that can't tell their ass from their face. Why anyone would hire them is beyond me. I've had two deals with them and they've managed to royally screw things up both times.

All you people really need to read the number right!!

If you're looking for someone who cant close on property even after 90 days that's the place you're looking for.

If it were possible to give negative ratings, that's where I'd be. I would advise if your mortgage is sold to these jokers, refinance as quickly as possible, it is MORE than worth the headache! I inadvertently made an extra mortgage payment one month and it took over two weeks to receive my money back and the last time I called the finally told me they couldn't electronically refund my money only send a paper check. Granted it was my mistake in making 2 payments, but the customer service left much to be desired. The "supervisor" I spoke with had an attitude from the word go and was entirely unhelpful. I would LOVE to see these clowns out of business and their assets and building being sold off!

Impossible to get someone on the phone. They don't return calls, I have left 4 voicemails over two weeks. I have also sent emails with no follow up. Absolutely horrible.

Title agent refused to order the survey and in my 12 yrs ( and every other senior agent and lender, I have spoken with ) I have never had to order a survey. This is part of the title companies job. The title agent is rude , upset my lender greatly , and my client may not be able to close by the deadline. The seller insisted on this title company . I will never allow this company to be used by any of my clients again. I wish we could have -100 stars ..

3 attempts to closeon our mortgage. They cashed our check and then informed us several days later that the closing was not complete due to dates on the forms. They didn't refund us. We we're told it would be credited at the rescheduled closing but that wasn't true either. Avoid this company. They are not organized or honest.

I have been just trying to talk to someone for the past 2 weeks for some documents. Left messages, wrote emails, nothing. Operators just transfer your call to a voicemail. Frustrating. -10 stars.

DO NOT USE THIS COMPANY. I purchased my home 8 months ago. We ve gone through at least five versions of the deed. They cannot get the details correct.... even the simplest. They were not available on the closing day and their notary did not show. They don t answer the phone or return your calls. RUN, RUN, RUN far from this company.

Horrible. Completely useless. Cannot do their job. The worst title company I have ever had the displeasure of working with.

If it was possible they would be negitive in stars.
Do not use this company if you want to close on time or save money. With four weeks till my closing date I hired them . It took over two weeks to even get a call from the adjuster to schedule the inspection. She came out and never once said anything was wrong or going to be an issue. It then took four more weeks to get her paper work turned in, corrected and then resubmitted just to find out that three shingles on the side of my house had to be replaced before she could do a final inspection. Needless to say the $50 dollar repair has now costed me 6 weeks in extension fees to keep my interest rate. The final inspection is scheduled for today and maybe in th next two weeks she will get her papers in order so I can close . Wish me luck and please find someone else to use this has been-exhausting and costly and this company is incorrigible. My rating is negative five stars.

Horrible! Pushed like crazy to get us to set a close date then did everything in THEIR power to not get it done on time. It's a circus!

What a joke. Chase uses this company unfortunately and I was messed over by them when closing on a home. They waited until the very last minute to bring up and issue and have requirements my state didn t and 99% of other title companies don t. Learned my lesson. Using a local title company next time. I m furious at the idiocies of this company.

Slow as molasses, paperwork that should take 5 minutes takes a month. Wrote up wrong paperwork, come on people pay attention, double check your work! Do not recommend.
UPDATE: so glad you guys had time to respond to my review but STILL havent gotten our paperwork right!! This is UNBELIEVABLE!!

If you ever do a Real Estate transaction that requires you to use Servicelink run, run as fast as you can. It would be better to pay your own fees than use them. My buyer was required to use them if they wanted the Title costs to be paid, it would have only cost a small amount more to use a local Title Company and a lot of headaches could have been avoided. Their fees are ridicously high, their service is terrible. They did not provide a clean title and the lender had to track down the old lien to get it removed. They missed all of the lender costs such as Taxes, Insurance etc on the settlement statement and because it's a Notary they did not catch that either. I did not get a copy ahead of time or I would have caught it. They had to have new papers signed and then my buyer had to send a 2nd wire. They also tried to sneak some more fees in after the closing when they added the lender costs, thanks goodness our lender stood up to them and told them it was not legal to add fees they had not disclosed in the beginning. They have a notary come do the closing and they don't know or explain anything about the loan docs. It took 3 extra days to fund and record because they were so slow getting conditions in to fund. They didn't send the commission wire for a least a week and didn't include the correct paperwork to record where the commission should go. My buyer was so frustrated and said it would have been worth paying a lot more to not have to use them.

LoanCare bought my loan from Quicken. Paid my taxes twice from escrow. Customer Service is a joke only automated. Filing complaint with Consumer Protection

I have closed on several homes, but my experience with this company has been an incredibly long waiting process of incompetent excuses. How do they have customers? A complete nightmare, truly contemplating canceling the buy to get away from this title company.

Would put zero stars if were an option. We paid CASH for our house and it took over two months to close. 6-9 months later we realized they hadn't ever filed the deed! Horrible customer service, never call you back. Go with a local company that you trust. NEVER USE THIS COMPANY.

horrible. Don't use them. Worst tittle company ever. Never answer phone calls, or return voicemail. Delayed closing for weeks. terrible.

STAY AWAY FROM THIS TITLE COMPANY IF YOU CAN!! If I could give a half a star, I would. Our mortgage company chose to use Service Link and if I had the choice, I would have stayed away, especially after reading all of the bad reviews on Google and the BBB. The agent that was in charge of our closing had no sense of urgency, and in return we had to extend our interest rate lock. Our closing had to be changed two different times because service link held it up, my husband was out of town for work, so we had to do two different closings in two different locations. The closing was scheduled for him for a day at 1PM, they decided 45 minutes prior to that, that they wanted the sellers to sign first when they had known more than 24 hours prior that it would just be him signing that day and myself and the sellers signing the next business day. There were many miscommunications, as the agent working our closing stated that the sellers did not agree to prorate the property taxes and that was never discussed per the seller, which cost us in the long run! The day of my signing my mortgage officer tried to contact them about getting the taxes prorated, they didn t answer him until the notary was physically at my house to do the signing and would not do anything about it. My best advice is to stay away!!

DO NOT WORK WITH THIS COMPANY. Trust the reviews on this one. You will never be able to get in contact with anyone at this company. Ever.

Its too bad I could not give zero stars. in my opinion Service Link is terrible to work with.

In the fall of 2019, we were purchasing property. We had to work through Wells Fargo who then sent us to Service Link. After filling out a lengthy form which included detailed contact information we heard nothing from them. Every single interaction with them was terrible. They would claim they lost our paperwork, could not find our contact information, had sent paper work yet nothing would show up.

Avoid this company at all costs!!!!

Horrible Service. The never return your calls and they never respond to your emails.
Furthermore, the title company collected $925.29 to pay my homeowner s insurance at closing.
They never did instead they kept the money and my insurance was terminated, I had to pay the insurance company directly out of pocket money to have my insurance reinstated. I will follow a lawsuit against them for negligence. Stay away from this title company.

Had a refinance processed with service link and they paid the wrong tax amount on my property. I have been trying for three weeks to get it corrected I have spoken to Bonnie who assured me the matter would be resolved in a few days and that never occurred. I was transferred to her supervisor, John Rice who has not been able to assist me at all or return any calls. Week three with zero results.

The worse company I ve ever had the displeasure of working with. We started the process to close on our home in February here it is May and it s still not finalized. Awful company it s a shame that USAA uses them for their title company. Never again smh

Totally incompetent. It took Service Link several attempts over a 5 month period to get my deed and mortgage recorded and I still don't know if it was accepted by the county. I would not even give them 1 star.

Avoid. Wells Fargo used this company for my loan closing. The notary lost my checks. I had to stop payment and resend new payments. Seriously?!

Total s*** show. Stay away, you will not close. If you're like me and the bank has forced you to use them, good luck. They've missed 3 closing days, 90 days and counting. They haven't started any paperwork. Hired my own title company to just get this done. Didn't help. Good luck getting them to respond via phone or email.

I'm a closing attorney who has had to work with this company repeatedly. I continue to be astonished that a company who executes their duties so poorly still manages to stay in business.

I cannot wait for these idiots to go out of business....before they put me out of business. They handle appraisals for my bank. A NIGHTMARE!!

Run away from this place! Absolutely terrible service, do not trust them to do anything.

God help me, my loan has been transferred to loan care. I think this website was created in 1999 and hasn't been updated since.
Their portal is one of the worst experiences a human can have on the internet.
The welcome email's link to sign into your account is broken and sends you to a 403 error. The other image i included seems to follow me around. it says it's loading, but I don't think anything is really happening.
Want to log into your account for any reason? You better grab not have anything planned for the next 8 hours.
I think I'll ask them to avoid the internet and please communicate with me through snail mail only.
If you have any choice, please avoid at all costs.

Would never use this company ever again. Bank of America uses them as a title company vendor and for appraisals. Luckily, I canceled using them for the title company, but they'd already scheduled the appraiser.

We've had an extremely poor experience using the hired appraiser (Adam C. Gudis - #20011751)
- an appraisal was completed in 2019 1 month prior to Gudis and he came in 60k lower; an appraisal done in 2018 was 30k higher then his;
- his square footage calculations were completely wrong
- he spent 15 minutes in our home and it was over 5000 square feet
- ironically, he's had property liens against him personally (see MD public records)
- he had to take a break every few feet in our home because of breathing issues and could barely keep his balance walking around the house
- completely incompetent
- WOULD NOT RECOMMEND - shame on Bank of America for sending this caliber of person in our home period

Terrible customer service. Took over 2 months and 3-4 calls to get a simple answer.

Stay away from this company. They will mess things up, charge more, and make the purchase process more complicated than it needs to be.

this company is the worst company ever to work with them ,

My mortgage broker used ServiceLink to close on my refi in late October. It was as smooth as any other close as I've had with others. My rep was super responsive and thorough with communication. I knew exactly what was needed at close (in terms of closing statement with cash outlay), where and when my first payment was going and all worked conveniently to my schedule.

Just now had one closing completed where Servicelink was the title and settlement company. Really a nightmarish experience. Deserve negative stars. Horrible horrible service that almost put me into tears. The closing kept on getting delayed days and days and into weeks and weeks. Zero responsiveness, zero accountability, zero responsibility. They just would not care, period. Not even possible to take my closing somewhere else in the middle of a contract. At the top of it, the staff was completely inexperienced. Ended up working with them days and days to finalize settlement statement where they kept on making errors and errors and errors. Please save yourself from this nightmare and stay from this firm.

Very poor customer service or follow through.they did not supply me with my signed closing papers.They pocked the money I paid at settlement in May 2020 for the homeowners insurance. I have a 1 week extension with the insurance company for them to pay it or I have to pay it with a fee with the payment. I'm making a formal complaint to the AG office in PA if they do not take care of it by Sat of this week. Prior complaints r right, they have not returned my 3 calls. I'm working on the 4 th call along with a message online,but as of yet have not taken care of it. They are quick to settle but very incompetent. I suggest anyone else that is receiving poor service to submit a complaint to the PA attorney general office since they regulate the way they do business in this state.
And as an recent update to this post on my 4 th call,I finally got hold of a supervisor at the title company who supplied me with the copies of my signed papers at settlement,but passed the buck back to my mortgage company. I called the mortgage company again. they told me they would take care of paying the insurance and get the funds from the title company. Since the title company collected the funds at closing (even though it was supposed to be put in escrow and was not) I know the mortgage company is correct and never got the funds from this title company. I'm glad someone stepped up too the plate for me at my mortgage company and apologized to me that I had to even make calls to the insurance and title company as they admitted it should have been taken care of on my first call to them and informed me they would educate the person I spoke to the first time I called the mortgage company that the correct way to provide excellent customer service is to go above and beyond for the customer. Amen that there r people that know what good customer service is supposed to be! If my mortgage company continues to provide service above and beyond, I'll make sure I put an excellent review on them.

I work as a traveling notary agent (vendor) for ServiceLink. I have had wonderful experiences with the staff and their clients. The pay is average to better than average for the assignments and payment is always prompt. I hope to be able to provide my notary services through/for them for years to come!

where to start ?........lost paperwork.....lost money.......never returned legal documents........It's been a year since closing & now I find that 16K supposedly withheld for state witholding tax wasn't paid . Now I get to deal with state of Md., & all I get when I call Servicelink is a recording telling me they are to busy drinking coffee to answer the phone. What a bunch of "LOSERS"

Loved the idea of closing remotely at our own home. Very convenient and easy to close. A week after closing we were notified that they had sent incorrect documents in the closing packet and we had to resign again, same day if possible. They didn t ask if we had a printer or offer a digitize option to get it done same day. After explaining to them we didn t have the printing option they arranged for a mobile notary to come to us. In the meantime, our old loan was not paid off and they were just sitting on the file. Another business day went by and we signed again. The docs were overnighted to them. Another three business days later the loan was finally paid off. 13 days after closing.
This company needs to get accuracy in the forefront of their minds as it s a terrible experience for the client and they just don t seem to care.

This company is terrible and very unprofessional. I had a cash deal on a house in October and it took the 2 months to finally close. They take days or weeks to respond to emails or phone calls. Kept getting bounced around to different employees to handle my closing. Wanted to give them a cashiers check for closing and they said no I had to wire the money or this would push the process back even further and at that point I just wanted to get the deal done since they already pushed it back long enough. Then after closing they tell me I am still not allowed in the house for a week or so even though I own it. I would highly recommend to use another closing company. Its not worth saving money to deal with all the headaches this company brings with it. A 1 start rating is 1 to many.

very bad experience, deed didn't transfer into my name after a purchase and now i can't get hold of anyone at this company to fix this issue.

ServiceLink was used on a property I just purchased. I was apprehensive at first after reading all the reviews. My purchase went smoothly and closed in 2 weeks. A little difficult to reach by phone, but Ashley did a great job and was very responsive to emails. No issues.

These guys are funny - their hold messages (which is mostly what you get when you call, sometimes five times in a row) talk about reliability and knowing the industry. After 5 calls EACH TIME to get to ANY person available (who magically comes available when I get a little pushy) - Katelyn Sharpless - turns out everything is completely screwed up, and they have killed the contract completely.

Katelyn and her team at ServiceLink are a complete joke and a bane of the industry. I am sincerely surprised they are not completely bankrupt - who is giving them business with such incompetence?

I have all calls, emails and transcriptions recorded to back this all up - happy to share. Utter incompetence.

This company deals in foreclosures. The sellers (banks, financial institutions want to use them for some reason and if you do, they will pay "typical" closing costs. That may be true but Servicelink charges so many fees, $1,200 just in a closing fee, that the buyer should just pick their own local title company. The premiums you would have to pay by picking your own company would even out with the exorbatant fees they charge. The service is TERRIBLE, they do not communicate and junk fee you to death.

This company is horrible. Never answer the phone. Send me wrong check amount from settlement and I still not have answer from no one in this company. Plus took to long to do the searches.

If you are considering this as your title company don't. If the other party is making the selection prepare for your closing to get pushed 2-4 weeks. Also warn your mortgage company about the oncoming frustration of no one ever calling you back ordering the necessary documents or pretty much anything remotely professional. Oh and if you get John "Jack" Runyon, run as far as you can, as fast as you can! He will never call you, your realtor, your mortgage company, the seller's realtor, the seller or anyone for that matter back. He will not email either. That is until he needs something. Then he will allude to his own f*** up (i.e not ordeing necessary documents in time) and tell you you won't be able to close onyour scheduled date (within 24 hours of that date mind you) Then when you all ask well then what date will we be able to? He disappears AGAIN.

I truly wish I could give no stars at all. The lack of communication in this company and amongst their "Team" is almost non- existent. The file went through 3 different hands and every single person who had the file stated they couldn't find certain documents causing the same documents to be sent a few times over again. They made the experience working with them a complete worrisome, stressful nightmare. After requesting for two weeks our documents, we finally received them 5 days before closing AND the information was completely incorrect, having to send it back for the correct information that we already sent 2 weeks prior!! They stated they have been swamped and apologized for it- however being swamped isn't my problem and sounds more of an excuse, as the real reason is lack of staff or lack of prioritization in the company and their "Team" If you can keep your title company in your state, I suggest it if you will have to deal with these guys. I do not recommend them and I wish all the best of Luck with anyone who does have to. I suggest if you work with them to be Aware and be on alert. You will have to keep them on their toes

I close commercial real estate transactions all over the country, which sometimes involves real estate sold by auction after foreclosure. ServiceLink proves time and time again that people who are diligent in looking for a job, no matter the person's ineptitude for the job, can find a job at ServiceLink. Service is subpar (at best) and the price of the subpar service is exorbitant. Truly disgusting.

This is the WORST title company I have ever used in my 10 years of selling real estate. If you are buying a foreclosure, it is within your best interest to choose your own title company and not these people. Not sure how they got on Freddie Mac's list, but they need to be bumped off. Terrible service at a horrible price.

DO NOT USE! slow, sent a notary to our closing. He was late, unprofessional, hadn't looked at the paperwork and was unable to actually review any of the terms or fees. Showed up to the house with wife and newborn son 10 days after closing and water had been shut off bc they didn't transfer the utilities.

I would give zero stars if it was possible, stay away from these people if you want anything to be done and done fare, properly and in professional manner. In the middle of my house purchase process I had to switch to another closing company in order to save my closing! Service Link almost ruined my house purchase. Another closing company, legit real estate attorney firm, corrected all the damage Service Link caused on me, saved my closing. I am very thankful to them. Shame on Service Link. Such companies should not stay in business

The absolute worst title company to work with I had a closing scheduled for 1030 didn't hear from them I'm still wait and it's passed 11 and I have not gotten even an apology for the wait or inconvenience I had to call 30 times no joke just to get through and then they have no help to offer
Edit: it is now 6monthafter closing and they missed a tax proration and they are dragging their feet about paying it I think I'm going to have to get a lawyer involved for this to be resolved.

Please note, this is SPECIFICALLY FOR THE TITLE SIDE OF SERVICELINK. If I could give ServiceLink negative stars I would. Closing with them as the title company has been an absolutely miserable experience. First, we had been trying to contact our title agent with absolutely no response for over a week. Our closing was pushed due to this. Then, on the day of closing, TWO HOURS BEFORE CLOSING, they finally sent wiring instructions because apparently they do not take cashier checks of larger than $5,000. Every closing will most likely be more than $5,000, this is unacceptably inconvenient. The wire transfer can take up to 24 hours. Then 30 minutes before closing, our title agent backed out due to coronavirus concerns. I completely understand this, but this is information that needed to be said sooner. Not 30 minutes before closing. This is been a completely unacceptable experience, and that s putting it lightly. I would never ever use ServiceLink as a title company again.

Update: was cleared for closing today, come to find out ServiceLink s numbers were completely wrong. Closing was pushed again. I cannot express this enough, do not use ServiceLink for your title company. It will cause you delays and endless frustration.

Terrible service at double the price of any one else. My loan company ended up doing their job for them. They messed up putting all the fee's and taxes on the closing documents. After i signed the document they emailed me saying that they need more money to finalize the loan. My loan company called them to inquire as to why they needed more, and they asked the guy if he read the email that has all the instructions on how to input everything and what all needed to inputted because they give you all that information in the email, and he said why would I read that? The incompetence of this company is astounding. I have many other stories of them not knowing how to do their jobs as well as not wanting to do their job. Do not use this company!

Was inquiring a title question, had more questions than answers afterwards.

As a realtor this was the worst closing I've ever experienced.

They do not even deserve one star. They're the worst closing company I have ever had to deal with. I have bought a few different houses and this is the first and last time I will ever use them. It's a cash offer deal and they continue to push back the closing by blaming everyone else but themselves. They give every excuse possible.

If I had an option to rate zero stars, I would have done that. This is my second experience having to deal with this company for title services and it is just as awful this time around as it was the last time. No one there acts like they even care. You can call and email and they will get back to you whenever they feel like it. We already had to extend the contract once, now we have to extend it a 2nd time, and this is a cash deal!!! If I can help it, I will NEVER use this title company for anything again.

I just bought a house and before i could move in fully, they put a sticker on the front door that says property inspected and found abandoned. Stay off my property you idiots. It's obvious thr property was not abandoned.

Following an interest rate reduction refinance on my VA loan, ServiceLink did not disperse the checks to pay my homeowner's insurance or property taxes. They held the money for over 60 days and never cut a check! As a result, my homeowner's policy was terminated for non-payment, and I received late penalties PLUS INTEREST for unpaid real estate taxes. There is ZERO ACCOUNTABILITY with this company. I have filed complaints w/ the Better Business Bureau and the Federal Trade Commission. If your mortgage lender uses ServiceLink, refuse the deal and find your own title company.

Zero stars!!!!!!!!!!!!!!!!!Worst company ever. Choose your own title company if you can!!!!! Stephanie brown, Ashley Guido and tracy loy can never get them on the phone. When you do get them on phone, they gave you small comments that go nowhere. They promise to do everything that day, but never gets done. You constantly have to keep calling. I started my process July 13 and still going on Sept 12, 2016. They constantly make mistakes and can never get them fixed right until you call and harrass them.You figure that people would like to close early and not take off every other day and answer phone calls and emails but these people get paid to sit on their butt. Not to mention you have to go with a local notary since they are out of state. Staw away from this title company.

Have over 20 properties. The absolute worst experience I have ever had with a title company.

Probably one of the worst title companies I've ever dealt with. We were refinancing our house, and our mortgage company uses them for the title. I was in contact with Britanee Washington, and she did an unprofessional job when it came down to our closing. We were not informed about our fees, and I told her several times we needed to know a head of time because all mortgage companies require a certified check. I called and called and she kept telling me she wasn't sure and would get back to me once she spoke to her "closing team." She never did so the closer came to our house the next day, and I told him we did not have our fees as you guys never informed us. He gave me an attitude, and I told him it wasn't our fault b/c no one got back to me. I was disappointed with how Brittanee handled the situation because this is a serious process when it comes to buying or refinancing a home. The closer then called a rep., and he told me I should have my paperwork but NO ONE sent me my closing packet! We had to reschedule a new closer and luckily she was able to come later on at night. Her name was Selma and she was very nice & quick. At least the closing is done, and everything went smoothly but that was because our mortgage company is very good with us.

Nasty company, Terrible customer service, Terrible appraisal service

Never can get anyone on the phone after days and days of calling and voicemails. Always a hassle.

Extremely unprofessional, horrible customer service and a general attitude of blaming others for errors rather than fixing them. There are plenty of great companies out there, ones like this need to close their doors and retrain from the ground up or just keep the doors closed.

There is little wonder that all reviews from customers are bad yet the employee reviews are great, ...from the employees providing the bad service.

If there were zero stars, i would give it to them. It took three weeks for them to register a deed.

They are incompetent, slow, and difficult to communicate with. After writing an email to senior management in head quarters, a management level person at the local office bothered to do anything.

Errors:
1. Servicelink did not file correctly (twice)
2. Servicelink did not spot their error (we happened to check weeks later)
3. we had to ride them with multiple telephone calls daily to get it done

I hope we never do business with them again.

Epilogue: After a great deal of trouble and consulting with a title specialist, everything was straightened out. The individual that handled our case was terminated and management owned up to their mistakes. they refunded the fee and agreed to reimburse our expenses. We still will not do business with them.

I don't usually write reviews but on this one I have too. I am one who always reads reviews before I purchase or use services. In this instance it was too late but I got lucky. We had to use service link to purchase our home (foreclosure). I was already in too far to turn around when I read the reviews on servicelink and got extremely worried. Blah blah blah. I closed on my house is 29 days. Moral of the story...don't judge a book by its cover.

In the process of trying to close a loan. Would give them zero stars if we could. These are the worse title company I have encountered. Took almost 2 weeks to get updated title work. They never respond to phone calls. You leave messages and they do not response. They are certainly NOT Service oriented. They should change their name to Serice NOT link. Hoping I can get the closed for my buyers.

Inept at every turn. Impossible to get on the phone. It s been 60 days since closing on my VA re-fi and pre-paid disbursements for property tax and insurance have been made. Not sure how they are still in business.

Food was really good. Really nice service and ambient.

Every single time these fools do a so called flood cert on my house they get it wrong. I have had a valid LOMA with FEMA since 2006. In 2009 FEMA re-issued my LOMA and in 2014 when the flood maps were re-done they re-affirmed my LOMA's. I dont know why these people at servicelink constantly flag my house as being in a flood zone it truly baffles me when someone like myself who admittedly is not a expert can find letters from FEMA on FEMA's web site that as clear as day spell out that my house is not considered to be in the floodplain. I wish i could give negative stars because the amount of time and give a dam they put into actually researching my floodplain is painfully obvious that they did no actual research and or reading.

WARNING...WARNING...WARNING...Should be called NO-SERVICELINK HORRIBLE SERVICE...RUN AWAY and find a local title company!!!!! I wish I heeded the review warnings before assuming this large company would be on top of things. They just sit and WAIT for everything to happen, ZERO follow up and ZERO sense of urgency. I would still be waiting if I hadn't contacted the bank my self and pushed daily for some sort of communication.

They don t have any way to reach there support team, if they even have one for their Loan Care Division.

They also don t have their information all organized. One email Im told I have everything up-to-date and the next one a few days later, I m told I m a few months past due....

Id give them a 0/5 if possible.

To me this Company does not deserve any stars...Sad, when you are lied to over and over...

ZERO STARS. Absolutely, hands down the WORST title company I have ever worked with. Read the reviews, it's all true. Not only did they not communicate with me as a realtor working on the transaction, they didn't communicate with each other. Just as an example, the closer didn't know the closing date and was surprised two days before closing. That is just ONE example of how horrendous this company was to work with. From beginning to end they had no idea what was happening, no idea of date deadlines and no idea how the transaction worked. The closer asked me THREE different times who we were closing with. I cannot stress enough how bad this company is.

VERY, VERY disorganized! Paperwork was not sent prior to the closing, which happens to be a law. Lied about pro rating the taxes. AWFUL!!!
STAY FAR, FAR AWAY FROM THIS COMPANY!

By far one of the most unprofessional, disorganized and incompetent places I have ever worked with on behalf of a constituent. The title was not clean after closing, despite insurance and full payment there was no response. After weeks of emails, calls and conversations with senior level staff we still have no resolution. Will update if we ever do.

Never use these people. They are the absolute WORST.

HORRIBLE. I have a cash deal that was supposed to close in 2 weeks. Title was clear and we are good to go. TWO MONTHS LATER and I STILL cant get these people to sign a simple HUD and Deed. Just need signatures!! Nothing else ... should be EASY ... but this is The.Worst.Transaction.Ever. God help me that I am able to get these signatures for my clients.

The slowest most painful closing process ever! Omitted pages of final closing, holding up the process after they already had all their $. This was after several delays during the closing process. If I could choose zero stars that is what I would choose. Save yourself a headache and undue stress. Don't use this company.

Terrible service and they don't know how to do their job. Closed on our house a week later than planned because they didn't want to do their job and now that we've finally closed they messee up on the paperwork so we had to redo it all and now we still can't move into our house. They charge way too much as well. Definitely do not reccomeded at all!!!

Wow!! Is really all i can say. That one star you see is a negative star. Worst company in America! Its been 7 weeks on a cash deal. Key word "cash" All i need is for these people to do is there job and sign some paperwork. Thats all. You could train a monkey to do that. STAY AS FAR AWAY FROM THIS COMPANY AS YOU POSSIBLY CAN!!!