If it were possible to give negative ratings, that...

If it were possible to give negative ratings, that's where I'd be. I would advise if your mortgage is sold to these jokers, refinance as quickly as possible, it is MORE than worth the headache! I inadvertently made an extra mortgage payment one month and it took over two weeks to receive my money back and the last time I called the finally told me they couldn't electronically refund my money only send a paper check. Granted it was my mistake in making 2 payments, but the customer service left much to be desired. The "supervisor" I spoke with had an attitude from the word go and was entirely unhelpful. I would LOVE to see these clowns out of business and their assets and building being sold off!