HelloFresh Reviews

The extremely simple dishes offered here can also be bought for a third of the money. Ingredients are not organic, in large part not even high quality. The non-vegetarian dishes are supplied with very small amounts of meat, also no organic, no information on the keeping of the animals and, in my test package, not convincing of the taste.
If you really don't feel like shopping, the Chef & Rewe delivery service is still much better served.

Wonderfully tasty ingredients, surprising and easy recipe - turned out so tasty, you cannot ruin it.

I revoked my contract on the following day by mail and registered mail. This was obviously ignored. When I came home from vacation I realized that the money was being debited. I returned it. I also found the package today. I sent it back. Let's see maybe you understand it now. Thanks

Would give less than 1 star if possible ...!
Received a letter with a reminder, all under my name, even though I am not a customer ?! Customer service completely incompetent! Can only support the other negative reviews. With the said account, you had to pull everything out of the clerk's nose, neither Iban nor e-mail match, customer number is probably also wrong? (received letter says otherwise). Blocking should not be possible to prevent further fraud. What kind of club is it? When asked for the personnel number to submit a complaint, was insulted and hung up! It is really only advisable!

Really good recipe ideas and always delicious foods. Unfortunately, every 5 boxes are damaged or things are missing. The meat is often very good or sometimes very bad. There are only small things that can be improved but HelloFresh is now part of our everyday life. We are already looking forward to the next box.

Very bad. Stopping deliveries is almost impossible and very opaque

Order arrived far too late, meat was no longer chilled. The tomato had burst and the lettuce had softened. The onion was also moldy.
Customer service? There is not any. There is no response to emails. Gift balance could not be redeemed, although valid for the order as per conditions.
Keep your hands off !!

We became aware of Hello Fresh through Radio Potsdam and were actually lucky enough to win a trial package. I have to say that I am absolutely surprised, firstly by the handling of Hello Fresh and secondly by the quality and accuracy of the ingredients. The description of the preparation is great and the taste is unique.
We would not have guessed.
There was no shortage of ingredients that were even packed with ice packs and little cute potato bags.
Thank you very much !!!

I just called customer service after doing this last week.
I forgot to pause what was my fault but what I had called directly on Wednesday and said please cancel it. According to the employee, this was feasible. Today I get an email that my box is on the way. I called customer service again and this lady said it would not be feasible. So the other employee didn't tell the truth. Now I'm paying for a box that I can't use because I'm on vacation. I was always happy but now I will not order again.
In addition, it is a disaster that customer service does not even speak German.

Good taste and large portions. I've always had enough. I also liked the recipes and the ingredients were fresh and of good quality.

Pure nonsense. !!!!
Data theft and poor quality at high prices ... NEVER AGAIN

Rip off at its best !!
Get a trial package by referring a friend - so I should only pay 15 instead of 45 including delivery.
Of course you could only redeem the voucher after paying. Unfortunately, the system informed me that the voucher had expired (2 hours after receiving the email).
The customer service only said "Ohh .. this is about to happen again".
So the friend who referred me did not receive a thank you voucher.
I have sent my data as requested to the email that was posted. I've been waiting for an answer for over 1 week now.

For me, it looks like trial packages are deliberately offered at a low price so that customers can be sneakily caught and the entire price charged.
Who does the effort to claim the money back with consumer protection for 30 ?

So... The last deliveries had missing ingredients and in one case rotten tomatoes that had destroyed other ingredients.
The last delivery was supposed to come today (Thursday). Yesterday evening we get an email that it will be delivered on Tuesday next week, and we are supposed to get the weekly delivery on the Thursday after.

We contact them to cancel one of the boxes and they reluctantly agreed, although they messed up in the first place.

All good, we go shopping for food amongst a lot of people who potential have Corona.

When we come home after that adventure there is a new email, stating that our delivery for today anyway will come this afternoon.

We try to contact them again to tell them that we cannot receive it. The fridge and freezer are now full.

It's impossible to get in contact with them, through other means than a chat that works bad and is staffed with highly incompetent people. One if them actually just disconnected in the middle of our conversation where we wanted to sort things out.

This company has lost a faithful customer due to their non existent customer service.

Dreadful!
When you log in for the first time, you automatically have a subscription that is very difficult to refuse and withdraw money automatically.
Prices do not meet expectations.

3 out of 4 courts were literally rotten. Customer service does not respond to emails. I can only advise against it. Unfortunately, the quality has decreased significantly.

The food is good, the ideas and versatility too, the concept is not bad, but while in advertising everything goes unpacked in the box, you can hardly save yourself from plastic packaging !!! Every smallest thing is packed individually in plastic foil! And after subscribing for 4, HelloFresh but portioning everything for 2, we get all the plastic double, e.g. 2 small 250ml milk tetra packs including straws for 1 sauce.
And the quantities are too big, there is always enough left for a 5th person.
For reasons of sustainability, we canceled our subscription after 2 weeks.

Simple and easy. Usually all the recipes are amazing and the ones with meat... another level.

Top service, love the packaging!

Dear Hello Fresh Team,
after a long period of abstinence from Hello Fresh Box, I reactivated my delivery after receiving a discount code from you. After trying to enter a current discount code after a long search on your website, it is not accepted. Unfortunately it is not possible to get in direct contact with you to solve the problem. The answer coldalog was not at all helpful on this matter. Only after I have activated a delivery stop will I get the opportunity to send you a direct message.
In that case, unfortunately, too late, because I have unfortunately now lost the desire to have the Hello Fresh Box.

Do you have to add a review here at all? Credit is promised, credit is not credited. Constantly changing customer service via email. In the end, it is simply decided and you lose out.
Just fingers away - keep your fingers crossed that the subscription trap has to be canceled ...

The boxes are great, but the customer service hotline and chat is a disaster.

Unfortunately, ingredients are missing in every box. Promised goodies were never included. After contacting customer service and describing the events, there was a repayment of 1 euro.
After this customer service experience, the box can only be canceled. There is no other choice.

- Ingredients are missing
- Ingredients wrong
- Customer service scripted, not helpful and rude
- Subscription easy to create, difficult to get out

Tasty food and a very convenient service in general. There are problems from time to time - e.g., missing products, but you get compensated for that when reaching out to the support. Definitely staying with them for now

They are thieves, auto send packages
and then ask you to pay what you never ordered!!!

I had a voucher, but unfortunately I never received the box, even though it shows online "delivered". The chat customer service said that I was unlucky because the voucher is now unfortunately gone. You could not do anything. On several mails and Instagram messages I received no answer. Now I'll test the box at Kochhaus.

I used Hello Fresh for 2-3 months. The concept is great but the execution and service is not. Instructions were sometimes incomplete (chop something up but never add it), sometimes they presume you have things like vinegar hanging around at home and don t include it. The main issue for me came when they simply changed my delivery day because of a public holiday without telling me, an email or notification should have been sent but I was left to spot it myself in the app. As the day they swapped it to wasn t convenient, I changed the day and time only to find a week later or so that, in doing so, every future delivery was changed. At this point, 8 days!!! before my delivery, I was told it was too late to change the date and time. They cancelled the order (insisting it was a goodwill gesture on their behalf). On the day that order would have come, I received two emails (one that recipe cards were missing and one that the meat they were including was going out of date 2 days later). As that was the day the order had been cancelled, I again had to contact them and, instead of receiving an apology, received a series of copy/paste templates not even answering my questions. At this point I cancelled hello fresh altogether but was told that I would still receive the order for over a weeks time as I had not cancelled it in time and had already used up my one goodwill cancel. The company seems to suffer from bad user design, terrible communication and a poor customer service team. It s a shame as the concept itself could be so good.

Excellent service so far. Delivery works as a clock, all the ingredients are packaged very nicely, and recipes are easy to follow. Recommend to everyone.

PS - please add support of language other than in the region selected.

We are enthusiastic customers and will remain so. The dishes are great, the service takes time and goes to customers. Everything fine

Not recommended, system changes dishes by itself and customer service is extremely rude, definitely won't order anything more

Purely profit-oriented company at the expense of customers. No e-mail verification required, so a typewriter makes it easy to just get boxes that have never been ordered. You are then suddenly at the door and you can not even stop, because you also do not come into his account, because of the vertipper.

Perfidious, I also think that the follow-up box must always be canceled the previous evening. So until you realize it you will definitely get one more. So you need a week to put the box together? : D

I am really unhappy with Hello Fresh Germany, Berlin Department. I ordered a box which war delivered in the beginning of December, one important ingredient was missing. Only for this ingredient I paid 8,99 euro. Since then I am writing emails to Hello Fresh, trying to get the money back, getting confusing answers from each time different person. On 19.12. some "Ivana" wrote me that they will send the money back. This did not happen. Today I get the email from "Miriam" who writes me that they cannot send me the money back because "I never paid directly", which ist nonsense. Probably I will have more emails from "Jenny", "Tom" and "Falk", all sending me different information to get the customer confused. It is obvious that Hello Fresh Germany uses this endless loop of false answers in order not to pay. Needless to say, I will never use Hello Fresh again and now share this story on all social media available. Beware of this company, they do not perform according to high managing standards.

I find delicious new recipes that are fun to cook, with fresh herbs and great spices.
What bothers me very much, is that the specified preparation times are not nearly true - you need a lot more time than stated, in the meat dishes much longer than stated, with me is even more than twice! Preparation time occurred. The extent of the menus, which often consist of several, each prepared in different ways parts, it is clear even when reading through the recipes that the specified cooking time is not correct and is too short of calculated, even for savvy chefs.

Mega full in the store. Nevertheless, very friendly and properly served and advised. Great.

The agreed price (including deduction of a voucher) for the first delivery is not adhered to. Deviation of more than + 10%. Customer service is not available. Unfortunately not a good start and therefore not recommended!

Credit legally acquired through friendship advertising is simply deleted. Customer service is absolutely cheeky and dubious.

As already written several times, this is not a great startup but a rip off. After we ordered a test box a long time ago, we recently had a look at the app. We probably started a subscription without realizing it and only found out today that we were getting something delivered. This was only noticed by the PayPal debit amounting to around 60 euros. In the app itself, I discovered no way to end the subscription. The explanation on the website was also wrong. We do not have a "Stop delivery" button. There was no phone number anywhere on the website. But Google then had a number for us. The lady in the call center was nice and canceled the whole thing. I am curious if everything is done now and I will get the PayPal credit. Too bad that such business practices are even possible in Germany. It's a rip-off.

Every dish tastes (so far) excellent, the deliveries work great too. Unfortunately, a lot of waste and the cooking times are ambitious. Still recommended, the quality of the products is great, the portions are neat and at least no uncooked leftovers.

I got a call without end, once it was my turn, I said it was bad right now, the employee said: "You can't be as busy as Ms. Merkel." Then she took off. So I'm already interested in your product. But such a service, no. Bye.

Update: I tried to delete my data, so far I have not received an answer. Great.

I was subsequently canceled a voucher even though I had a screenshot of an employee's pledge which is just like rip-off.
I do not want to argue for 40 and have transferred the amount with please to delete my data.
This was rejected. I did not even know that would work.
Will turn now to the consumer protection.

My first order:
At the beginning, the delivery was brought forward to one day due to a public holiday, which is not a problem if the package had also come by the specified delivery time. So I was allowed to pick up the parcel in the parcel shop two days later. A cool battery burst inside, causing the entire package to get wet. Then completely different ingredients were sent to me for a recipe.
The vegetables are also rather moderately fresh. The only good thing about it is the recipes.

I am curious how it will work with the second box.

I have already ordered a few dozen cooking boxes.

The advantages are apparent:
- You don't have to worry about what to cook anymore
- you can try new dishes quickly and easily
- you don't (actually) have to go shopping anymore.
- You process all foods, as these are always delivered in precise portions.
-...

However, the following must be said ...
In the end it got very monotonous after a while (HelloFresh has now apparently tackled this, but it could also be because I paused the deliveries for a few months ...)

The missing stars and the pausing of my boxes (then as now, after I ordered another box) can be justified as follows:
- 80% of the herbs are no longer usable upon delivery, so I always had to buy them new
- the packaging of the cream / yoghurt / sour cream etc. is ALWAYS burst open. So that some foods are softened and no longer usable. Say also here must be bought. HelloFresh has now apparently recognized this problem and is packing the cream with other foods in plastic bags. Good is ... you don't have to replace the food except for the food in the opened packaging. Nevertheless: the packaging has burst. That didn't happen in the first few months and from a certain point on with every delivery.
- there are often missing ingredients. This is always extremely annoying, especially if you don't check directly whether everything is there and only notice it when you're cooking.

Even if the customer service has always been very accommodating, the question is whether you would like to buy a very expensive cooking box if items are damaged and no longer usable, which means that you don't have to go to the supermarket (and, strictly speaking, a box becomes even more expensive).

I keep looking at the menus and if there is something really great I order a box every now and then. I don't think this will become a habit again, though.
What a shame HelloFresh

entices new customers with coupons - 50 EUR discount - and after entering all data - at the last step - stating "coupon only valid for new customers - please remove" - even though I never ordered anything at hello fresh. I'm going to continue and order at marley spoon after spending way too much time at the hello fresh website...

I still think the idea is very good. Even after several years of "cooking time" (three meals a week HelloFresh as a supplement to the usual "German cuisine"). The groceries come into the house according to the number of people. The amount is always enough for us. I am particularly impressed by this, as nothing is ever too much and therefore nothing ends up on the compost. A clove of garlic, a spring onion, a piece of ginger ..... All you have to do is open and cook. Okay, the packaging is a bit much .... The ingredients are always great and absolutely fresh! It doesn't matter whether it's vegetarian or proper meat. To come to the price discussion: A meal for two people costs 13.30. In return I get good food, for example the meat really tastes "organic" and not like Aldi. How much does that cost for organic butchers? And everything is delivered to your door. So I can only recommend it. And the most important thing is that you can interrupt and reactivate the delivery yourself at any time. So no stress because of vacation or other absence or desire for a break. I have had good experiences with customer service so far.

Got a sample box. I prepared it within a week, the dishes themselves were not bad, but sometimes a joke for 3 people. Then I put it on pause because it was not possible to unsubscribe. Then I did the calculations at home and bought the ingredients so that it was much cheaper, so I wanted to unsubscribe, it didn't work. Pause after weeks, of course you forget that the pause ends at some point, this was the case for me. How about if you send people an automatic e-mail reminding them to go on instead of putting together any dishes that are expensive to send and in the end this is not consumed for various reasons?!. I now have a box of just under 60, of which I only eat 20%. Then the majo was broken in one of the bags when it was delivered. The groceries themselves are in order, information about the place of delivery does not work at all! Price is of course very high, there are also various things related to it, jobs, processing, compilation, etc. Performance is fine, customer service tries the best possible. Nevertheless, I am dissatisfied, as I have an expensive box here, as I said, and will not eat it.
Too bad about the money.
And donating is difficult, anyway

Absolutely bold. Receiving "vouchers" for free means here: The attempt of a call center employee to trick you into a subscription. Absolutely bold.

HelloFresh makes cooking and eating at home interesting and enjoyable!

once bought something, ..... and you will not get rid of the annoying offer phone calls for weeks.

Account reactivated to see what's going on. What I didn't know Activation means ordering at the same time without selecting the dishes. Attention abo trap! It's best not to start at all.

Hello Fresh advertises with vouchers where the first delivery is free, that should encourage you to try it - only the codes are often invalid because only one code can be redeemed per house. So the information on the phone. Incredible if you live in a city like Berlin, where every house is an apartment building. Conclusion: the advertising seems misleading.

My wife and I have been using HelloFresh for a couple of years off and on and we really love it. The recipes are super delicious and easy to cook. My wife and I are not very good at cooking but since we ve starting making our HelloFresh meals both of us have noticed some increase in our cooking skill ;) I would definitely recommend it to anyone that is curious about it and the nice thing is that you can start or stop receiving meals from them at anytime. There s really no commitment. I have cancelled our subscription and reactivated it multiple times. It is kind of pricy but I think it s fairly priced for the quality of food that you get.

It happens way too often that I do not get any mails and then suddenly comes a box I do not want to have. Moreover, it is much too expensive and the customer service I am 15 minutes in the waiting loop without what happened ....
UPDATE: Customer service has now contacted. Nevertheless, I'm not satisfied anymore. The delivery service came at 22:45 yesterday which is definitely too late, there was no excuse.

I have to admit that I'm not the buyer, but my wife. Personally, I find it expensive, but I usually enjoyed it and was full. But now a point has been reached where it is no longer possible. I want to differentiate between positive and negative experiences because everyone has different needs.

general: we order weekly for 4 days and for three people. This package costs approx. 64 euros. This means that the day costs around 16 euros, so the meal costs around 5.33 euros per person.

Positive: the goods are mostly fresh, I think the variety and the recipes are good. The delivery works very well. Most of the time it also tastes very good.

Cons: in the beginning the amount was sufficient. We are full. Unfortunately, this situation is changing more and more to the negative.
At today's court for 3 people the contents were:
-3 potatoes (310g, one medium-sized potato per person)
-6 medium-sized carrots (342 grams)
- 3 pieces of pork tenderloin (375 grams)
- spices
- Creme Fraische (150 grams)
Thus, each of the 3 people had no more than 160 grams on their plate after cooking. (weighed)
A steak without side dishes in the restaurant weighs around 200 grams, the large 300 grams.
I'm sorry, I won't get enough of this.
In addition, we basically have to exchange dairy products. There are no lactose-free products.
I will try to convince my wife to refrain from doing this.

Hands off! Outrageous how Hellofresh devalued the voucher and then failed to deliver it several times. This is how Hellofresh destroys beloved birthday presents. I was stolen 40, just don't use it!

We have used the New Year offer and ordered a box with 5 dishes for 2 people for just under 30 euros. The idea of saving time and nerves by delivering pre-made food is theoretically good. In our test box, however, a failure! The provider advertises the best quality of food. Unfortunately, some food was just before mold (carrot, onion), the box was broken, the paper bags softened. Normally, the box would cost 60 euros. Given the quality of the food in terms of the price I can not recommend it! We did not dare to use the food, so I can not say anything about the taste. The 30 euros we have booked under apprenticeship and canceled the delivery. It is worth noting that each order triggers a subscription. The conditions and handling (pause, cancel) are fair and well resolved.
All in all ... We continue shopping, because we can choose the food itself.

This business medel is a disaster. Customer service is a complete joke. It simply doesn't exist. Here the customer is the idiot and is trampled on.

My package had to be delivered yesterday (9-12 a.m.) but nothing came in. I tried to reach someone of yours for hours until I could finally reach someone via the chat in the app. The lady said she's sorry the package is coming tomorrow ...
I waited all day today because the lady said my package will be delivered to me between 9 a.m. and 12 p.m. but to no avail! I am trying to reach someone from 11am until now .. no one answers nobody answers the chat in the app nothing easy !!! Such a junk you !!!!! Simply incompetent

Grottenschlechter service constantly lacked in our cooking boxes food often even the main ingredients. As a replacement you got then always tea towels / tablecloths for free. Does not help you at the moment either. Nevertheless you had to pay the boxes completely and you had to buy the missing ingredients yourself. Communication by chat or by phone is also a joke. The discount offered to you after a long time is ridiculous. I order now after about half a year my cooking elsewhere.

HelloFrech - customer fraud! NEVER AGAIN!

There is currently a "Friends recruit friends" campaign in which HelloFresh credits 30 for each new customer referred.

Now I diligently referred friends and accumulated a credit of almost 200 euros.

Today I received an email that my credit was deleted ... (Many seem to be fine when I look at the negative reviews here)
The reason for this is that the individual advertising code has been published on the Internet and that this is excluded in the terms and conditions. However, there is no evidence on the part of Hellofresh, which is simply claimed.
I have not published my promotional code anywhere, but I am accused of violating the terms and conditions and the promised credit has been canceled. In this way, hellofresh takes advantage of the trust of customers and their power to win a number of new customers without even paying a cent for it. I will now examine legal steps, contact my lawyer and, if necessary, file a complaint about embezzlement and fraud.

That seems to have a system at HelloFresh. Very UNSERIOUS behavior of a 1.3 BILLION Euro company!

I am giving NO STARS on this company, as it is the WORST customer service I have every dealt with! I used this a few weeks in the past and was not at all satisfied with the lack of gluten free options, so I cancelled and quit using. My daughter, also with a gluten allergy, told me she felt now they had better options and had a coupon code for me to try again. So, I went online to look at the options, however, I had to enter my information, including the coupon code, before I could proceed to search options. When I didn't see anything different and decided not to pursue again, I clicked out of the website NOT making an order or authorizing payment. Days later, when checking my bank account, I see that I was charged $59.92 for an order I DID NOT place; no food was picked for shipping! I called and explained exactly what happened, and was told the order (food) was being delivered to me 3 days later and they WOULD NOT credit back my account or stop shipment. They said when I entered the coupon code, which I had to do to be able to LOOK at the food options, it re-activated my account and began shipment again, even though I DID NOT CHOOSE FOODS I CAN EAT! So, they are choosing for me and sending me food I probably can't even eat, nor will I eat at this point. I don't trust eating anything from a company with such sneaky business practices! DO NOT ORDER FROM THIS COMPANY - THEY ARE A SCAM!!!

A driver of this company, who also operates the machine in the DKB Bank in Potsdam, operates people there (in this case, violence against me in road traffic on Wednesday, January 8th, 2020 in Berlin) ...... He took away the precautions ... ..... complaint about him has been submitted! ...... not recommended !!!

I've had Hello Fresh for 4 weeks now. 2 dishes a week. Conclusion: I am really satisfied and Hello Fresh saves me a lot of time thinking and shopping ... The recipes are sometimes down-to-earth, sometimes very creative - I think the concept is just great. Keep it up!

Please do not order !!!
I ordered a total of 8 boxes, of which only two were without problems. Either the ingredients were missing or the box never arrived.
For weeks I had to run after my money until I gave up.
worst customer service I know!
I don't write reviews otherwise, but hello fresh is the worst company I know.

Highly Recommended! Delicious dishes, easy to implement recipes, good ingredients and if there is a problem, help is provided immediately!

Once tried and hard excited.Kam on time and food was super fresh. Even for cook-gifted possible to cook it. And it was incredibly delicious.

Good Morning,
I've been cooking with HelloFresh for years and I'm totally satisfied. I don't want to be without it anymore, when I pause I notice how much comfort I lack
We mainly eat vegan and would like a vegan crate. So far, I've been replacing most of the dairy products or leaving them out.
Of course, something goes wrong. Something is missing or is no longer in order ..... then the contact with the customer service was always very pleasant, courteous and friendly and there was compensation in a really appropriate form for the next invoice.
Many thanks.

Didn't receive my money even though it was promised that it would be refunded after 30 days.

Just leave your fingers away!
I was recruited and wanted to try it out for a week. So I chose the delivery for a week and stopped the delivery for the following period. After three weeks I was charged 39.90 euros for a new delivery and when I called the customer service immediately they said I had reactivated the delivery. However, this was definitely not the case. I have complained several times by email and also by phone. Every time I received information that I was responsible and that I could have canceled the delivery in good time. But I hadn't ordered anything! I was not helped, I was rubbed off and the money was not returned. I couldn't use the products at all because I wasn't even at home this week. As long as you are not yet a customer, the customer service is good, as soon as there is a problem, you get rid of and have to pay. In my opinion, this is punishable by law, but filing a complaint of 39.90 will not be done. This is obviously expected. Very pity and very annoying the whole thing. I recommend leaving your fingers out. There are certainly providers who act more customer-friendly.

The idea is good!
But even though we canceled the delivery, it was still delivered and money was collected. Hands off!
And the Ikeageduze annoying!

A great concept with really tasty dishes and (at least) endeavors for sustainability.
Unfortunately, the service is really underground and this contradicts the use of regional products, but at the same time the intervention of Eastern European call centers, which are not really able to answer concerns, let alone solve.
My situation now goes on for almost a month and neither Ivana nor Irena or Sabina can help me.
Too bad that unfortunately leads to HelloFresh I will not use anymore, but for example, sometimes Marley Spoon will try ...

Badly designed platform. After the delivery was stopped, debits continued. The website is designed in such a way that when you redeem a voucher, a delivery comes automatically, regardless of whether you want it.
Apparently the company has to use ugly methods to stay profitable. Meat was no longer good when it arrived. Especially not recommended in summer. In addition, an extremely large amount of packaging and not nearly as degradable as claimed

With Hello Fresh we dared to try ingredients that we would never have tried otherwise. Almost always delicious. Everything is fresh and lasts for a few days. I am an enthusiastic customer and will remain so

i made it 2 weeks with this company, 2 meals per week for 4 people. the southwest shrimp taco meal came with NO shrimp and no recipe card. i contacted the company - after 10 min of wasting my time they offered me a $10 credit for the meal kit that i paid $45 for. I asked them how $10 was supposed to compensate me for a whole meal for four people. the agent said "so we compensate you for what's missing the shrimp is worth $10". I said but the entire meal is wasted what are you talking about what am I supposed to do make onion and tomato tacos for dinner? after another 10 minutes of wasting more of my time the representative agreed to credit me $23, so now we're up to about half of the price of the meal. I told her it was new to their service and it is entirely too hard to be fairly compensated for their mistakes so she could go ahead and cancel my entire membership. I've heard a lot of people complain about missing things or past fresh items with this company. I gave it a chance anyway, disappointing and expensive.

Preferably 0 stars. Ordered a free box, inferior goods and by no means well thought-out information on the preparation times and steps. What's more, everything is individually wrapped in plastic, I've rarely produced so much rubbish for dinner. Food tasted passable anyway. Unfortunately, I got another package sent and debited the next week, but I was on vacation and hadn't ordered anything. So the food was rotten at the neighbor's. At the top of the HelloFresh FAQ is the question "Do I make a permanent commitment with my order?" HelloFresh's answer to this: "No!"
That I don't laugh. 40 for a package not ordered and a whole box of groceries for the bin. Sustainability, customer service and transparency look. Hands off Hello Fresh.

Basically, I rarely rate such services because the ratings are often based on my own taste. In that case, I make an exception because I'm mostly happy with HelloFresh. We tried the offer as a new customer. Basically, I can say that you can't go wrong here. When you are working full-time, you often do not want to do great shopping after work, let alone cook extensively. Therefore, the offer is absolutely right here. The choice of dishes is varied, there is always something new and we have never had a dish that we didn't like. Of course, tastes are different, that's how it should be. Basically, almost everything tastes good and the ingredients are well coordinated. Unfortunately, the vegetables are not always very fresh, sometimes they are a little tarnished. But is not too bad. After all, it's still edible. Cooking is really easy, but it often takes longer than the recipe says. I don't think that's too bad either, because after 5 minutes more or less it doesn't matter. My only criticism of the whole thing is simply the price. We only order the Classic Box for 39.99 (3 dishes, 2 people). It's just too much. That would be perfectly fine for half. If I thought about what I could buy for the money in the supermarket, I would manage twice as long. Sure, you shouldn't forget about the development of the recipes or the compilation of the products in the box, because you don't have to worry about it as a customer. You also don't need to go shopping in the supermarket. There is also a flat rate for shipping, because the boxes are not exactly small and light. Nonetheless, 40 is simply too much money. For half of it it would be out of order and we would order more often. Otherwise we are absolutely satisfied with the service, the performance and the recipes.

I started ordering at Hello Fresh earlier this year, initially every week, then sporadically, when there were really three dishes I wanted to eat. If you do not want to eat so much meat, it quickly becomes very More

Customer is lured with a voucher and deceived at the end. Warning from the consumer advice center read too late and fell for it yourself .... Ingredients: so-so. Customer service: which service?

Unfortunately, I can not rate the products because the delivery has never arrived. What I can rate is the unbelievably bad customer service and how this case was handled. I had ordered for a Saturday, delivery came via DPD. I agreed a storage location and got the confirmation that was filed. Only where I came around an hour later was nothing! On Mails was responded only after 4 days, I did not get by phone. At my request to get a new shipment or get the money back would not respond. And bye I would say ....

Amazing company and workplace environment. They put their employee first and it shows.

Ingredients moldy, that's not how it works. Not recommendable. Customer service makes promises that are not kept. Absolutely dubious.

I am very satisfied with HelloFresh. I order there once or twice a month and the dishes are very varied and easy to cook with the description. Selecting, pausing and so on is also very straightforward via the portal.
There is a deduction in the rating because sometimes little things are missing in the recipe boxes. That doesn't usually break the dishes, but it's still annoying.
There is a plus point for the packaging and the cooling pads, the water of which you can simply pour into the flowers.

I've been an enthusiastic customer for a year. Since Corona is lacking advice, no reimbursement of amounts helps either. Today's crowning glory ... complete box is missing. Delivery service did not receive it. More customers to get even more money at the expense of regular customers ..... sad

Beware of HelloFrech, asks customers for advertising, promises high premiums and does not pay, on the contrary you buy a box with your premium credit, HelloFrech deletes the credit and you have to pay for this box or is simply debited from your account!

I can only advise everyone to take part in customer recruitment programs, you will get nothing in the end and may pay extra. Rip-off club.

Outrageous!! I was sent 2 boxes instead of 1 and I should pay for both !!!! Whereby I turned to them several times and wanted to cancel / have them picked up. What should I do with so much unnecessary food for one person? Nothing to do, totally inflexible ... now I have a huge bill, as a student really ugly and anti-social from HELLO FRESH

The basic idea is not bad, but ultimately not convincingly implemented. You have to choose the dishes one week before. I had forgotten that for a week and only a few hours later informed the customer service, so that they still adjust the contents of the box - but nothing there. Instead of a problem solution you get a standard text. Although there is still a week left until delivery, a change is allegedly not possible. The system is extremely inflexible and I get next week food that I do not eat and may also pay just under 60, - for it. That was my last order at Hellofresh.

Fresh food, great recipes, the price is reasonable & you buy in the supermarket no more junk I can only recommend it - delivery is always on time on Saturday morning :) we have 23 weeks already brought boxes and will continue to use
Payment by Paypal works fine ... I do not really know why some here have problems with payment or delivery - probably we are just lucky people;)

I can only say, finger away if you ever received a sample box, because you automatically receive a weekly delivery. I don't want to have anything to do with such machinations. One star is for the food, because that was good.

Unbelievable what this company can do. Vouchers cannot be redeemed without giving your account details. It's not just outrageous
but rather data theft. Cheek. Especially since these people charge you another euro. Report the whole thing to the consumer advice center.

I give 1 for user experience. I'm from Germany...

1. Downloaded the app in the store
2. Registered and tried to subscribe. Not possible -> somehow I've got US version of the app on the phone
3. Went on the website and tried there. There it worked, but first possible delivery was in 2 weeks, which reduced my excitement to try the service (I get it though, so this is purely personal thing :))

The biggest issues is that there is no option to delete your account. That is not acceptable. Also finding customer service contact on the website seems to be a fools mission. So I've decided to not try the service out.
Who would use a service where customer service is hiding from the customers?

Thanks to HelloFresh, I have found my passion for cooking again. As a mother of two, eating always has to be quick. But rather something fresh and healthy that fills you up is healthy and tastes great, and thanks to HelloFresh, it's super quick to prepare. And it comes home delivered simply the best service you can have. Thanks for that .

really good menus, high quality ingredients. Comfortable.

Today we received our first family box and we were looking forward to it, but unfortunately the promised quality is not right.

The received package was not damaged externally, but for the content.
The products are only partially regional and mostly packaged in plastic. I also get these products and quality in the discount store, but cheaper.

The idea of HelloFresh I think is great but the implementation is not in my opinion. Therefore, we will not order anymore.

Unfortunately, the food at our place partly broken. It is packed in plastic and the customer service understands very badly and does not help. You get tomatoes from Spain, although you can buy everywhere from Germany. Where the meat comes from is not comprehensible and could not be explained to us by phone. We chose HelloFresh for these reasons. It's a pity, because it all looked promising.

These lines are not enough to show the public what went wrong here. From our "coupon", which was certainly meant as a nice gesture, we definitely had NOTHING, except annoyance. Nerves and time were wasted mindlessly. As long as the customer pays properly and keeps his muzzle, one is in demand. But woe there is a problem even caused by sloppiness by the company. Yes, then you recognize the true character of a company. Customer service equal to zero. Absolutely underground and not with us anymore !!! It is a pity only that one always believes in the good in this world and falls for such advertising mischief. Mies, Mieser, HelloFresh!

I cancelled my subscription awaiting the delivery of the first box to see what it was like and they cancelled my first order I paid for and refunded me. Now they won t honour my original order despite the website saying that the original order wouldn t be cancelled if I cancelled the subscription. There was no email to say they had cancelled my order, so we were waiting all day for the delivery and instead have to go grocery shopping instead during dinner time. They also refused to issue another voucher to use for a subsequent order. Based on their customer service alone (or lack thereof) I would never recommend them

I would like to give zero stars, but unfortunately not. Several accounts were created via an e-mail address without my knowledge. Delivery was thus twice, although not so desired (same food 2x). The subsequent delivery was canceled, even e-mailed confirmed by an employee personally and yet was further delivered. Worse than any Jamba savings subscription. Just keep your fingers away. Pure rip-off!

Un-Reliable

At first it was great at least the first 2-3 wks. We would get out delivery early etc. Then little by little it would not come till late. Twice our delivery went to another house & we had to go driving around to search for it. It was just a horrible delivery experience. I know we all make mistakes & mishaps will happen. But it kept happening. The food is 5stars but everything else was disappointing. Our last try our food never even came in the day it stated it would. Called customer service & she stated it will be there tomorrow. NEVER came. We called again & states it would be there Monday & she even offered a follow call to make sure we got it. It still never came or did we get a call. So we canceled. I hope the company reads these reviews because as a customer or a potential customer this is not how business should be runne

Greenwashing! Wirbt mit Nachhaltigkeit ... verpackt aber alles bis in das kleinste Detail doppelt und dreifach.

Ware was 2 times not in order-at the first time already on the phone said that I do not want a 2 delivery you care about that was the answer - haha then came 2 delivery which was also not ok you promised me to send money back - was synonymous not the case - then I've opened case on Paypal Paypal decided for me now I get mail - SMS and letter with reminders - this is not normal what is going on Do they have it so necessary 47.99 to get ????
I can only say finger away gets you things better in the store and on the Internet there are free tips on what you can cook and how - even the same one gets pressed Apo on the eye is cheeky and clearly shows customer catch -