I am really unhappy with Hello Fresh Germany, Berl...

I am really unhappy with Hello Fresh Germany, Berlin Department. I ordered a box which war delivered in the beginning of December, one important ingredient was missing. Only for this ingredient I paid 8,99 euro. Since then I am writing emails to Hello Fresh, trying to get the money back, getting confusing answers from each time different person. On 19.12. some "Ivana" wrote me that they will send the money back. This did not happen. Today I get the email from "Miriam" who writes me that they cannot send me the money back because "I never paid directly", which ist nonsense. Probably I will have more emails from "Jenny", "Tom" and "Falk", all sending me different information to get the customer confused. It is obvious that Hello Fresh Germany uses this endless loop of false answers in order not to pay. Needless to say, I will never use Hello Fresh again and now share this story on all social media available. Beware of this company, they do not perform according to high managing standards.