I used Hello Fresh for 2-3 months. The concept is ...

I used Hello Fresh for 2-3 months. The concept is great but the execution and service is not. Instructions were sometimes incomplete (chop something up but never add it), sometimes they presume you have things like vinegar hanging around at home and don t include it. The main issue for me came when they simply changed my delivery day because of a public holiday without telling me, an email or notification should have been sent but I was left to spot it myself in the app. As the day they swapped it to wasn t convenient, I changed the day and time only to find a week later or so that, in doing so, every future delivery was changed. At this point, 8 days!!! before my delivery, I was told it was too late to change the date and time. They cancelled the order (insisting it was a goodwill gesture on their behalf). On the day that order would have come, I received two emails (one that recipe cards were missing and one that the meat they were including was going out of date 2 days later). As that was the day the order had been cancelled, I again had to contact them and, instead of receiving an apology, received a series of copy/paste templates not even answering my questions. At this point I cancelled hello fresh altogether but was told that I would still receive the order for over a weeks time as I had not cancelled it in time and had already used up my one goodwill cancel. The company seems to suffer from bad user design, terrible communication and a poor customer service team. It s a shame as the concept itself could be so good.