Donna KrumpelmanReview ofHelloFresh
I am giving NO STARS on this company, as it is the...
I am giving NO STARS on this company, as it is the WORST customer service I have every dealt with! I used this a few weeks in the past and was not at all satisfied with the lack of gluten free options, so I cancelled and quit using. My daughter, also with a gluten allergy, told me she felt now they had better options and had a coupon code for me to try again. So, I went online to look at the options, however, I had to enter my information, including the coupon code, before I could proceed to search options. When I didn't see anything different and decided not to pursue again, I clicked out of the website NOT making an order or authorizing payment. Days later, when checking my bank account, I see that I was charged $59.92 for an order I DID NOT place; no food was picked for shipping! I called and explained exactly what happened, and was told the order (food) was being delivered to me 3 days later and they WOULD NOT credit back my account or stop shipment. They said when I entered the coupon code, which I had to do to be able to LOOK at the food options, it re-activated my account and began shipment again, even though I DID NOT CHOOSE FOODS I CAN EAT! So, they are choosing for me and sending me food I probably can't even eat, nor will I eat at this point. I don't trust eating anything from a company with such sneaky business practices! DO NOT ORDER FROM THIS COMPANY - THEY ARE A SCAM!!!

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