HelloFresh

Dear Hello Fresh Team, after a long period of abstinence from Hello Fresh Box, I reactivated my delivery after receiving a discount code from you. After trying to enter a current discount code after a long search on your website, it is not accepted. Unfortunately it is not possible to get in direct contact with you to solve the problem. The answer coldalog was not at all helpful on this matter. Only after I have activated a delivery stop will I get the opportunity to send you a direct message. In that case, unfortunately, too late, because I have unfortunately now lost the desire to have the Hello Fresh Box.

The boxes are great, but the customer service hotline and chat is a disaster.

It happens way too often that I do not get any mails and then suddenly comes a box I do not want to have. Moreover, it is much too expensive and the customer service I am 15 minutes in the waiting loop without what happened .... UPDATE: Customer service has now contacted. Nevertheless, I'm not satisfied anymore. The delivery service came at 22:45 yesterday which is definitely too late, there was no excuse.

I have to admit that I'm not the buyer, but my wife. Personally, I find it expensive, but I usually enjoyed it and was full. But now a point has been reached where it is no longer possible. I want to differentiate between positive and negative experiences because everyone has different needs. general: we order weekly for 4 days and for three people. This package costs approx. 64 euros. This means that the day costs around 16 euros, so the meal costs around 5.33 euros per person. Positive: the goods are mostly fresh, I think the variety and the recipes are good. The delivery works very well. Most of the time it also tastes very good. Cons: in the beginning the amount was sufficient. We are full. Unfortunately, this situation is changing more and more to the negative. At today's court for 3 people the contents were: -3 potatoes (310g, one medium-sized potato per person) -6 medium-sized carrots (342 grams) - 3 pieces of pork tenderloin (375 grams) - spices - Creme Fraische (150 grams) Thus, each of the 3 people had no more than 160 grams on their plate after cooking. (weighed) A steak without side dishes in the restaurant weighs around 200 grams, the large 300 grams. I'm sorry, I won't get enough of this. In addition, we basically have to exchange dairy products. There are no lactose-free products. I will try to convince my wife to refrain from doing this.

We have used the New Year offer and ordered a box with 5 dishes for 2 people for just under 30 euros. The idea of saving time and nerves by delivering pre-made food is theoretically good. In our test box, however, a failure! The provider advertises the best quality of food. Unfortunately, some food was just before mold (carrot, onion), the box was broken, the paper bags softened. Normally, the box would cost 60 euros. Given the quality of the food in terms of the price I can not recommend it! We did not dare to use the food, so I can not say anything about the taste. The 30 euros we have booked under apprenticeship and canceled the delivery. It is worth noting that each order triggers a subscription. The conditions and handling (pause, cancel) are fair and well resolved. All in all ... We continue shopping, because we can choose the food itself.

Didn't receive my money even though it was promised that it would be refunded after 30 days.

Un-Reliable At first it was great at least the first 2-3 wks. We would get out delivery early etc. Then little by little it would not come till late. Twice our delivery went to another house & we had to go driving around to search for it. It was just a horrible delivery experience. I know we all make mistakes & mishaps will happen. But it kept happening. The food is 5stars but everything else was disappointing. Our last try our food never even came in the day it stated it would. Called customer service & she stated it will be there tomorrow. NEVER came. We called again & states it would be there Monday & she even offered a follow call to make sure we got it. It still never came or did we get a call. So we canceled. I hope the company reads these reviews because as a customer or a potential customer this is not how business should be runne

We've been huge fans of Hellofresh for more than a year. Several friends and family members have joined due to our rave reviews. This week, however, will be our last. If I can try to narrow it down, I would say since the beginning of 2019 it has gone downhill. This past week we had the third incident of bad meat. This, coupled with a noticeable decline in the quality of meat, at least 4-6 missing items, one undelivered box, and countless mistakes or missing recipes has forced us to cancel. After speaking to customer service we received a weak apology and an offer of 20 ...and then had the pleasure of this week's rotten pork. If Hellofresh can go back and review the recent changes made...new management, cheaper subcontractors, change in products?...perhaps they could go back to what they once were. If that happens, we will gladly come back.

Ingredients are delicious and fresh, but the family box contains far too many dishes with too much fat. Cheese, butter, cream, mostly plates with 700-1000 calories. I find too much for dinner and for children.

The products and concept are actually good, but unfortunately I have to say that the service is really miserable. I received 3 menus and 2 important ingredients were missing, that would be embarrassing and annoying, and customer service doesn't answer at all. I sent 2 emails and received no response. I find it unprofessional and really unfair. That's why I can only give 2 stars and I don't want to place another order.

Unfortunately, the parcels only arrive at 10:30 p.m. - 11:30 p.m. and that's subtly too late

The first box ... An important ingredient is missing for two dishes ... So go shopping again. In the countryside. While cooking ... at the third of three meals the carrots were totally gone. Flabby and black. Fresh is different. 3 discount on the upcoming order. 3 on the afterwards. People. There will be no order after that. A little more competence in customer service might have been a rescue. But not like that. Too bad.

Great idea, fresh ingredients, good recipes, great variety and they keep developing. However, customer service is underground. Problems are hardly dealt with here. In addition, there are no discounts for existing customers, only if you refer others and I find that a bit weak. You would think that such a company is interested in keeping its customers, but I could not get the impression, so only 2 stars from me

I've used this service for a few months. A few comments - overall the recipes are easy to follow and good variety. The quality of the meat is quite poor. What we experienced a few times is that key ingredients were missing, which made it difficult to cook the meal. When inquiring about the missing ingredients, they offered 3$ to compensate for the ingredient, completely missing the point that it wasn't about the 3$ value, but about not being able to use the kit. So overall I would say his is a somewhat disappointing service.

In the beginning everything was fine, but the last 3 boxes came to us with massive damage. The problem was always solved quickly with a credit note, but this is not just about money, it's about wasting resources. The recipes are very tasty, you usually have enough choice and if it doesn't work, you can pause. Unfortunately, the amount of ingredients fluctuates very often. We order 5 dishes for 3 people. Sometimes we can eat 2 days of it, sometimes we don't get full. Unfortunately, a surcharge is also increasingly being charged for many dishes - in my opinion, sometimes also. very much. The ingredients are of good quality, but regional is also something else - you should be aware of that. Unfortunately, we already had two pieces of bone in the minced meat, which for me personally is unfortunately not possible, especially since our 2 year old eats it. The customer service clarified it here again with a credit note, but unfortunately the origin of the meat remained unclear - too bad! I am strongly considering whether to continue it, since the overall impression has unfortunately been declining lately. I hope that the criticism will be taken to heart, because I think the basic concept is good and I have already seen that it can be done better!

In short: great recipes, but too much packaging waste, miserable customer service and the "test box" leads immediately to the second delivery - whether you want it or not. In detail to Pros: They are really great dishes and good ingredients. So far, we have overcooked 7 dishes - the last three, as I will explain shortly, not entirely voluntarily - and all the recipes were very good, both the self-selected and the lump sum sent. Cons: The reason for this concept is that a little more packaging is produced by the end consumer than buying the ingredients in large quantities, for example on the market, is logical. But then that so much (unnecessary) plastic waste is installed, that was not clear to us. Even foods that I think could be packed in small paper bags (eg nuts) are packed in plastic bags. The meat products are not only in a cool bag, but each have at least a cold pack on the packaged in plastic and Hello Fresh takes the cooling packs so far not back. Overall, therefore, each dish is associated with so much plastic waste, that this alone was the reason why we did not want to complete a subscription after the test box. Unfortunately, this was not possible. The test box is already the beginning of the subscription and we would have two days before our test box has been delivered even the next delivery, which we had not even ordered, have to unsubscribe. I found out after a long research on the homepage. On a message from my part was not answered. The contact form leads only to standardized answers to frequently asked questions. The end of the song was that even though we asked Hello Fresh on Tuesday not to send us another box because we would not be home this weekend, we on Friday night - away from home - still one SMS have received, that the delivery will now deliver our package in a few minutes. By the way, that was the only response to our request to do nothing. A good friend then took pity on Friday evening to pick up the box outside our front door and put the food in the fridge, otherwise we would probably have found angry neighbors on Sunday evening and a smelly package outside our door. Unfortunately I can not recommend Hello Fresh after this experience. The fact that there are still two stars, is only due to the good recipes and ingredients.

The recipes are super easy to cook and we all enjoyed it very well. Unfortunately there were always problems: We ordered a Hello Fresh Box 3 times. 2 of them have unfortunately not arrived at our place. The first box was probably delivered to a neighbor, since we were not there, but unfortunately there was no one with the given name in our house. The second time everything worked out with the delivery, however the box was not completely complete; it was missing a spice mixture. The last box was not delivered. As we found out, the box was delivered to Munich instead of Berlin. Then the box should be delivered the next day, which was not the case. The customer service was very friendly and we got the money for the boxes as a credit again. Unfortunately, we always counted on the pits and therefore did not buy for the corresponding weeks for cooking, which we then in the evening, when the boxes did not come, were frustrated. Good idea, good products, good recipes, unfortunately bad logistics. Edit: Even with the next delivery we have ordered from our credit, a leek rod was missing for a court.

For me it is openly nothing. I am a spontaneous person. Traveling on short notice at the weekend. The cancellation times at Hello Fresh are about one and a half weeks. What do I know if I feel like cooking? The ingredients are fresh, only the avocado suppliers need to replace them. They were ALL rotten EVERY delivery. The recipes are imaginative - there's nothing there, deliveries are on time. But as I said, I want spontaneity in my culinary planning and unfortunately that's not possible with HelloFresh.

I have been satisfied with the box for years. However, there is a bad rating because the customer service occasionally does not deliver or too late (the next day) and the obscure debit from my account regularly drives me insane.