HelloFresh

The extremely simple dishes offered here can also be bought for a third of the money. Ingredients are not organic, in large part not even high quality. The non-vegetarian dishes are supplied with very small amounts of meat, also no organic, no information on the keeping of the animals and, in my test package, not convincing of the taste. If you really don't feel like shopping, the Chef & Rewe delivery service is still much better served.

I revoked my contract on the following day by mail and registered mail. This was obviously ignored. When I came home from vacation I realized that the money was being debited. I returned it. I also found the package today. I sent it back. Let's see maybe you understand it now. Thanks

Would give less than 1 star if possible ...! Received a letter with a reminder, all under my name, even though I am not a customer ?! Customer service completely incompetent! Can only support the other negative reviews. With the said account, you had to pull everything out of the clerk's nose, neither Iban nor e-mail match, customer number is probably also wrong? (received letter says otherwise). Blocking should not be possible to prevent further fraud. What kind of club is it? When asked for the personnel number to submit a complaint, was insulted and hung up! It is really only advisable!

Very bad. Stopping deliveries is almost impossible and very opaque

Order arrived far too late, meat was no longer chilled. The tomato had burst and the lettuce had softened. The onion was also moldy. Customer service? There is not any. There is no response to emails. Gift balance could not be redeemed, although valid for the order as per conditions. Keep your hands off !!

I just called customer service after doing this last week. I forgot to pause what was my fault but what I had called directly on Wednesday and said please cancel it. According to the employee, this was feasible. Today I get an email that my box is on the way. I called customer service again and this lady said it would not be feasible. So the other employee didn't tell the truth. Now I'm paying for a box that I can't use because I'm on vacation. I was always happy but now I will not order again. In addition, it is a disaster that customer service does not even speak German.

Pure nonsense. !!!! Data theft and poor quality at high prices ... NEVER AGAIN

Rip off at its best !! Get a trial package by referring a friend - so I should only pay 15 instead of 45 including delivery. Of course you could only redeem the voucher after paying. Unfortunately, the system informed me that the voucher had expired (2 hours after receiving the email). The customer service only said "Ohh .. this is about to happen again". So the friend who referred me did not receive a thank you voucher. I have sent my data as requested to the email that was posted. I've been waiting for an answer for over 1 week now. For me, it looks like trial packages are deliberately offered at a low price so that customers can be sneakily caught and the entire price charged. Who does the effort to claim the money back with consumer protection for 30 ?

So... The last deliveries had missing ingredients and in one case rotten tomatoes that had destroyed other ingredients. The last delivery was supposed to come today (Thursday). Yesterday evening we get an email that it will be delivered on Tuesday next week, and we are supposed to get the weekly delivery on the Thursday after. We contact them to cancel one of the boxes and they reluctantly agreed, although they messed up in the first place. All good, we go shopping for food amongst a lot of people who potential have Corona. When we come home after that adventure there is a new email, stating that our delivery for today anyway will come this afternoon. We try to contact them again to tell them that we cannot receive it. The fridge and freezer are now full. It's impossible to get in contact with them, through other means than a chat that works bad and is staffed with highly incompetent people. One if them actually just disconnected in the middle of our conversation where we wanted to sort things out. This company has lost a faithful customer due to their non existent customer service.

Dreadful! When you log in for the first time, you automatically have a subscription that is very difficult to refuse and withdraw money automatically. Prices do not meet expectations.

3 out of 4 courts were literally rotten. Customer service does not respond to emails. I can only advise against it. Unfortunately, the quality has decreased significantly.

Do you have to add a review here at all? Credit is promised, credit is not credited. Constantly changing customer service via email. In the end, it is simply decided and you lose out. Just fingers away - keep your fingers crossed that the subscription trap has to be canceled ...

Unfortunately, ingredients are missing in every box. Promised goodies were never included. After contacting customer service and describing the events, there was a repayment of 1 euro. After this customer service experience, the box can only be canceled. There is no other choice.

- Ingredients are missing - Ingredients wrong - Customer service scripted, not helpful and rude - Subscription easy to create, difficult to get out

They are thieves, auto send packages and then ask you to pay what you never ordered!!!

I had a voucher, but unfortunately I never received the box, even though it shows online "delivered". The chat customer service said that I was unlucky because the voucher is now unfortunately gone. You could not do anything. On several mails and Instagram messages I received no answer. Now I'll test the box at Kochhaus.

I used Hello Fresh for 2-3 months. The concept is great but the execution and service is not. Instructions were sometimes incomplete (chop something up but never add it), sometimes they presume you have things like vinegar hanging around at home and don t include it. The main issue for me came when they simply changed my delivery day because of a public holiday without telling me, an email or notification should have been sent but I was left to spot it myself in the app. As the day they swapped it to wasn t convenient, I changed the day and time only to find a week later or so that, in doing so, every future delivery was changed. At this point, 8 days!!! before my delivery, I was told it was too late to change the date and time. They cancelled the order (insisting it was a goodwill gesture on their behalf). On the day that order would have come, I received two emails (one that recipe cards were missing and one that the meat they were including was going out of date 2 days later). As that was the day the order had been cancelled, I again had to contact them and, instead of receiving an apology, received a series of copy/paste templates not even answering my questions. At this point I cancelled hello fresh altogether but was told that I would still receive the order for over a weeks time as I had not cancelled it in time and had already used up my one goodwill cancel. The company seems to suffer from bad user design, terrible communication and a poor customer service team. It s a shame as the concept itself could be so good.

Not recommended, system changes dishes by itself and customer service is extremely rude, definitely won't order anything more

Purely profit-oriented company at the expense of customers. No e-mail verification required, so a typewriter makes it easy to just get boxes that have never been ordered. You are then suddenly at the door and you can not even stop, because you also do not come into his account, because of the vertipper. Perfidious, I also think that the follow-up box must always be canceled the previous evening. So until you realize it you will definitely get one more. So you need a week to put the box together? : D

I am really unhappy with Hello Fresh Germany, Berlin Department. I ordered a box which war delivered in the beginning of December, one important ingredient was missing. Only for this ingredient I paid 8,99 euro. Since then I am writing emails to Hello Fresh, trying to get the money back, getting confusing answers from each time different person. On 19.12. some "Ivana" wrote me that they will send the money back. This did not happen. Today I get the email from "Miriam" who writes me that they cannot send me the money back because "I never paid directly", which ist nonsense. Probably I will have more emails from "Jenny", "Tom" and "Falk", all sending me different information to get the customer confused. It is obvious that Hello Fresh Germany uses this endless loop of false answers in order not to pay. Needless to say, I will never use Hello Fresh again and now share this story on all social media available. Beware of this company, they do not perform according to high managing standards.

The agreed price (including deduction of a voucher) for the first delivery is not adhered to. Deviation of more than + 10%. Customer service is not available. Unfortunately not a good start and therefore not recommended!

Credit legally acquired through friendship advertising is simply deleted. Customer service is absolutely cheeky and dubious.

As already written several times, this is not a great startup but a rip off. After we ordered a test box a long time ago, we recently had a look at the app. We probably started a subscription without realizing it and only found out today that we were getting something delivered. This was only noticed by the PayPal debit amounting to around 60 euros. In the app itself, I discovered no way to end the subscription. The explanation on the website was also wrong. We do not have a "Stop delivery" button. There was no phone number anywhere on the website. But Google then had a number for us. The lady in the call center was nice and canceled the whole thing. I am curious if everything is done now and I will get the PayPal credit. Too bad that such business practices are even possible in Germany. It's a rip-off.

I got a call without end, once it was my turn, I said it was bad right now, the employee said: "You can't be as busy as Ms. Merkel." Then she took off. So I'm already interested in your product. But such a service, no. Bye. Update: I tried to delete my data, so far I have not received an answer. Great.

I was subsequently canceled a voucher even though I had a screenshot of an employee's pledge which is just like rip-off. I do not want to argue for 40 and have transferred the amount with please to delete my data. This was rejected. I did not even know that would work. Will turn now to the consumer protection.

My first order: At the beginning, the delivery was brought forward to one day due to a public holiday, which is not a problem if the package had also come by the specified delivery time. So I was allowed to pick up the parcel in the parcel shop two days later. A cool battery burst inside, causing the entire package to get wet. Then completely different ingredients were sent to me for a recipe. The vegetables are also rather moderately fresh. The only good thing about it is the recipes. I am curious how it will work with the second box.

entices new customers with coupons - 50 EUR discount - and after entering all data - at the last step - stating "coupon only valid for new customers - please remove" - even though I never ordered anything at hello fresh. I'm going to continue and order at marley spoon after spending way too much time at the hello fresh website...

Absolutely bold. Receiving "vouchers" for free means here: The attempt of a call center employee to trick you into a subscription. Absolutely bold.

once bought something, ..... and you will not get rid of the annoying offer phone calls for weeks.

Account reactivated to see what's going on. What I didn't know Activation means ordering at the same time without selecting the dishes. Attention abo trap! It's best not to start at all.

Hello Fresh advertises with vouchers where the first delivery is free, that should encourage you to try it - only the codes are often invalid because only one code can be redeemed per house. So the information on the phone. Incredible if you live in a city like Berlin, where every house is an apartment building. Conclusion: the advertising seems misleading.

Hands off! Outrageous how Hellofresh devalued the voucher and then failed to deliver it several times. This is how Hellofresh destroys beloved birthday presents. I was stolen 40, just don't use it!

This business medel is a disaster. Customer service is a complete joke. It simply doesn't exist. Here the customer is the idiot and is trampled on.

My package had to be delivered yesterday (9-12 a.m.) but nothing came in. I tried to reach someone of yours for hours until I could finally reach someone via the chat in the app. The lady said she's sorry the package is coming tomorrow ... I waited all day today because the lady said my package will be delivered to me between 9 a.m. and 12 p.m. but to no avail! I am trying to reach someone from 11am until now .. no one answers nobody answers the chat in the app nothing easy !!! Such a junk you !!!!! Simply incompetent

Grottenschlechter service constantly lacked in our cooking boxes food often even the main ingredients. As a replacement you got then always tea towels / tablecloths for free. Does not help you at the moment either. Nevertheless you had to pay the boxes completely and you had to buy the missing ingredients yourself. Communication by chat or by phone is also a joke. The discount offered to you after a long time is ridiculous. I order now after about half a year my cooking elsewhere.

HelloFrech - customer fraud! NEVER AGAIN! There is currently a "Friends recruit friends" campaign in which HelloFresh credits 30 for each new customer referred. Now I diligently referred friends and accumulated a credit of almost 200 euros. Today I received an email that my credit was deleted ... (Many seem to be fine when I look at the negative reviews here) The reason for this is that the individual advertising code has been published on the Internet and that this is excluded in the terms and conditions. However, there is no evidence on the part of Hellofresh, which is simply claimed. I have not published my promotional code anywhere, but I am accused of violating the terms and conditions and the promised credit has been canceled. In this way, hellofresh takes advantage of the trust of customers and their power to win a number of new customers without even paying a cent for it. I will now examine legal steps, contact my lawyer and, if necessary, file a complaint about embezzlement and fraud. That seems to have a system at HelloFresh. Very UNSERIOUS behavior of a 1.3 BILLION Euro company!

I am giving NO STARS on this company, as it is the WORST customer service I have every dealt with! I used this a few weeks in the past and was not at all satisfied with the lack of gluten free options, so I cancelled and quit using. My daughter, also with a gluten allergy, told me she felt now they had better options and had a coupon code for me to try again. So, I went online to look at the options, however, I had to enter my information, including the coupon code, before I could proceed to search options. When I didn't see anything different and decided not to pursue again, I clicked out of the website NOT making an order or authorizing payment. Days later, when checking my bank account, I see that I was charged $59.92 for an order I DID NOT place; no food was picked for shipping! I called and explained exactly what happened, and was told the order (food) was being delivered to me 3 days later and they WOULD NOT credit back my account or stop shipment. They said when I entered the coupon code, which I had to do to be able to LOOK at the food options, it re-activated my account and began shipment again, even though I DID NOT CHOOSE FOODS I CAN EAT! So, they are choosing for me and sending me food I probably can't even eat, nor will I eat at this point. I don't trust eating anything from a company with such sneaky business practices! DO NOT ORDER FROM THIS COMPANY - THEY ARE A SCAM!!!

A driver of this company, who also operates the machine in the DKB Bank in Potsdam, operates people there (in this case, violence against me in road traffic on Wednesday, January 8th, 2020 in Berlin) ...... He took away the precautions ... ..... complaint about him has been submitted! ...... not recommended !!!

Please do not order !!! I ordered a total of 8 boxes, of which only two were without problems. Either the ingredients were missing or the box never arrived. For weeks I had to run after my money until I gave up. worst customer service I know! I don't write reviews otherwise, but hello fresh is the worst company I know.

Just leave your fingers away! I was recruited and wanted to try it out for a week. So I chose the delivery for a week and stopped the delivery for the following period. After three weeks I was charged 39.90 euros for a new delivery and when I called the customer service immediately they said I had reactivated the delivery. However, this was definitely not the case. I have complained several times by email and also by phone. Every time I received information that I was responsible and that I could have canceled the delivery in good time. But I hadn't ordered anything! I was not helped, I was rubbed off and the money was not returned. I couldn't use the products at all because I wasn't even at home this week. As long as you are not yet a customer, the customer service is good, as soon as there is a problem, you get rid of and have to pay. In my opinion, this is punishable by law, but filing a complaint of 39.90 will not be done. This is obviously expected. Very pity and very annoying the whole thing. I recommend leaving your fingers out. There are certainly providers who act more customer-friendly.

The idea is good! But even though we canceled the delivery, it was still delivered and money was collected. Hands off! And the Ikeageduze annoying!

A great concept with really tasty dishes and (at least) endeavors for sustainability. Unfortunately, the service is really underground and this contradicts the use of regional products, but at the same time the intervention of Eastern European call centers, which are not really able to answer concerns, let alone solve. My situation now goes on for almost a month and neither Ivana nor Irena or Sabina can help me. Too bad that unfortunately leads to HelloFresh I will not use anymore, but for example, sometimes Marley Spoon will try ...

Badly designed platform. After the delivery was stopped, debits continued. The website is designed in such a way that when you redeem a voucher, a delivery comes automatically, regardless of whether you want it. Apparently the company has to use ugly methods to stay profitable. Meat was no longer good when it arrived. Especially not recommended in summer. In addition, an extremely large amount of packaging and not nearly as degradable as claimed

i made it 2 weeks with this company, 2 meals per week for 4 people. the southwest shrimp taco meal came with NO shrimp and no recipe card. i contacted the company - after 10 min of wasting my time they offered me a $10 credit for the meal kit that i paid $45 for. I asked them how $10 was supposed to compensate me for a whole meal for four people. the agent said "so we compensate you for what's missing the shrimp is worth $10". I said but the entire meal is wasted what are you talking about what am I supposed to do make onion and tomato tacos for dinner? after another 10 minutes of wasting more of my time the representative agreed to credit me $23, so now we're up to about half of the price of the meal. I told her it was new to their service and it is entirely too hard to be fairly compensated for their mistakes so she could go ahead and cancel my entire membership. I've heard a lot of people complain about missing things or past fresh items with this company. I gave it a chance anyway, disappointing and expensive.

Preferably 0 stars. Ordered a free box, inferior goods and by no means well thought-out information on the preparation times and steps. What's more, everything is individually wrapped in plastic, I've rarely produced so much rubbish for dinner. Food tasted passable anyway. Unfortunately, I got another package sent and debited the next week, but I was on vacation and hadn't ordered anything. So the food was rotten at the neighbor's. At the top of the HelloFresh FAQ is the question "Do I make a permanent commitment with my order?" HelloFresh's answer to this: "No!" That I don't laugh. 40 for a package not ordered and a whole box of groceries for the bin. Sustainability, customer service and transparency look. Hands off Hello Fresh.

I started ordering at Hello Fresh earlier this year, initially every week, then sporadically, when there were really three dishes I wanted to eat. If you do not want to eat so much meat, it quickly becomes very More

Customer is lured with a voucher and deceived at the end. Warning from the consumer advice center read too late and fell for it yourself .... Ingredients: so-so. Customer service: which service?

Unfortunately, I can not rate the products because the delivery has never arrived. What I can rate is the unbelievably bad customer service and how this case was handled. I had ordered for a Saturday, delivery came via DPD. I agreed a storage location and got the confirmation that was filed. Only where I came around an hour later was nothing! On Mails was responded only after 4 days, I did not get by phone. At my request to get a new shipment or get the money back would not respond. And bye I would say ....

Ingredients moldy, that's not how it works. Not recommendable. Customer service makes promises that are not kept. Absolutely dubious.

Beware of HelloFrech, asks customers for advertising, promises high premiums and does not pay, on the contrary you buy a box with your premium credit, HelloFrech deletes the credit and you have to pay for this box or is simply debited from your account! I can only advise everyone to take part in customer recruitment programs, you will get nothing in the end and may pay extra. Rip-off club.

Outrageous!! I was sent 2 boxes instead of 1 and I should pay for both !!!! Whereby I turned to them several times and wanted to cancel / have them picked up. What should I do with so much unnecessary food for one person? Nothing to do, totally inflexible ... now I have a huge bill, as a student really ugly and anti-social from HELLO FRESH

The basic idea is not bad, but ultimately not convincingly implemented. You have to choose the dishes one week before. I had forgotten that for a week and only a few hours later informed the customer service, so that they still adjust the contents of the box - but nothing there. Instead of a problem solution you get a standard text. Although there is still a week left until delivery, a change is allegedly not possible. The system is extremely inflexible and I get next week food that I do not eat and may also pay just under 60, - for it. That was my last order at Hellofresh.

I can only say, finger away if you ever received a sample box, because you automatically receive a weekly delivery. I don't want to have anything to do with such machinations. One star is for the food, because that was good.

Unbelievable what this company can do. Vouchers cannot be redeemed without giving your account details. It's not just outrageous but rather data theft. Cheek. Especially since these people charge you another euro. Report the whole thing to the consumer advice center.

I give 1 for user experience. I'm from Germany... 1. Downloaded the app in the store 2. Registered and tried to subscribe. Not possible -> somehow I've got US version of the app on the phone 3. Went on the website and tried there. There it worked, but first possible delivery was in 2 weeks, which reduced my excitement to try the service (I get it though, so this is purely personal thing :)) The biggest issues is that there is no option to delete your account. That is not acceptable. Also finding customer service contact on the website seems to be a fools mission. So I've decided to not try the service out. Who would use a service where customer service is hiding from the customers?

Today we received our first family box and we were looking forward to it, but unfortunately the promised quality is not right. The received package was not damaged externally, but for the content. The products are only partially regional and mostly packaged in plastic. I also get these products and quality in the discount store, but cheaper. The idea of HelloFresh I think is great but the implementation is not in my opinion. Therefore, we will not order anymore.

Unfortunately, the food at our place partly broken. It is packed in plastic and the customer service understands very badly and does not help. You get tomatoes from Spain, although you can buy everywhere from Germany. Where the meat comes from is not comprehensible and could not be explained to us by phone. We chose HelloFresh for these reasons. It's a pity, because it all looked promising.

These lines are not enough to show the public what went wrong here. From our "coupon", which was certainly meant as a nice gesture, we definitely had NOTHING, except annoyance. Nerves and time were wasted mindlessly. As long as the customer pays properly and keeps his muzzle, one is in demand. But woe there is a problem even caused by sloppiness by the company. Yes, then you recognize the true character of a company. Customer service equal to zero. Absolutely underground and not with us anymore !!! It is a pity only that one always believes in the good in this world and falls for such advertising mischief. Mies, Mieser, HelloFresh!

I cancelled my subscription awaiting the delivery of the first box to see what it was like and they cancelled my first order I paid for and refunded me. Now they won t honour my original order despite the website saying that the original order wouldn t be cancelled if I cancelled the subscription. There was no email to say they had cancelled my order, so we were waiting all day for the delivery and instead have to go grocery shopping instead during dinner time. They also refused to issue another voucher to use for a subsequent order. Based on their customer service alone (or lack thereof) I would never recommend them

I would like to give zero stars, but unfortunately not. Several accounts were created via an e-mail address without my knowledge. Delivery was thus twice, although not so desired (same food 2x). The subsequent delivery was canceled, even e-mailed confirmed by an employee personally and yet was further delivered. Worse than any Jamba savings subscription. Just keep your fingers away. Pure rip-off!

Greenwashing! Wirbt mit Nachhaltigkeit ... verpackt aber alles bis in das kleinste Detail doppelt und dreifach.

Ware was 2 times not in order-at the first time already on the phone said that I do not want a 2 delivery you care about that was the answer - haha then came 2 delivery which was also not ok you promised me to send money back - was synonymous not the case - then I've opened case on Paypal Paypal decided for me now I get mail - SMS and letter with reminders - this is not normal what is going on Do they have it so necessary 47.99 to get ???? I can only say finger away gets you things better in the store and on the Internet there are free tips on what you can cook and how - even the same one gets pressed Apo on the eye is cheeky and clearly shows customer catch -

Website and / or app regularly unavailable for hours, even on the evening of the order. Boring selection (if you don't like sweet potatoes). Missing ingredients. Wrong color codes recipes / bags. Information about the cooking time partly understated. Customer service absolutely NOT EXISTENT !!! 10 days in advance for ordering !! Let's get out of here. I'll just take my money to the competition if you do that.

On the Hello Fresh website there are vacancies written in English as "Customer Care Agent" in Manila. It looks like the people with whom you are talking on the phone work at least partially, if not exclusively, from Manila. Then you shouldn't be surprised at the language skills and options offered ...

Subscription trap !!!!!!!!!!!!!!!!!!!!! Pro offer and then AUTOMATICALLY extended. No possibility to cancel. Rude ... Shame on you. Seek a honest job

You have a voucher with another order ?! Let it go and don't try it. We only had problems and in the end there was an error in the suspension after the trial order and delivery continued even though we did not want this at all. Since the end of the story, rotten boxes on the doorstep, reminders, debt collection and a lot of money lost. We were promised that the boxes would be donated before delivery. We would have gladly paid for the donations, but not for rotten goods. Left on a lot of rubbish and expense. Unfortunately there was no cooperation at all on the part of HelloFresh.

I am giving no stars on the company. What a nice customer service! The customer agent was discriminating"You can't speak German, why did you order it?" And then I immediately asked him to apologise but he didn't. So I emailed them that his supervisor or him should call me and apologise. It took 2 weeks and the supervisor called me but he had no idea why he called. But also he is thinking exactly the same way. How grateful. I can't believe how they have a business in US.

The products were missing. Today was missing after the main ingredient. The conditions were not clearly explained when the subscription was activated. It becomes a subscription and not a one-time offer. The support does not seem to exist. Only after proper searches could I speak to a person. The cancellation takes forever. It is not worth the money.

Beware of the gift free box!!! You will be automatically charged for the next box in full price!! I thought I was smart and cancelled my account the same day I got my free box but apparently I was a day too late.. They really expected me to know if I want to continue with their service BEFORE I tried it!!! Customer service didn't help at all!! Also, the recipes are quite boring (the reason I didn't want to continue with their service)

Canceled! In itself a good idea, but I can only cook on WE and Fridays delivers dpd. This is a big money-making machine. Only annoyance and cost of the call, snotty to stupid answers, money away (40 ) and wasted time instead of food and for the second time. Now is enough. Also the customer service of hellofresh did not help much there. Now I have a coupon for the last package not delivered, but only useful if I reactivate the customer account again. That will certainly not happen

Nice idea, but TERRIBLE quality control. Most of the meals lack some ingredients. Every week I'd have to contact support to complain. They even have a system to know how much each missed ingredient is worth, so this is obviously happening a lot. Very disappointed by them.

Very bad!!!! Delivery de facto not possible, sends with UPS - is an absolute drama !!!!!!

At first good, with time it doesn't get that way anymore ...

I don `t know where to start!!! So I got a voucher from my company, worth 3x boxes for 2 people. (Approx. 45 ) When I wanted to redeem the voucher I was shown: Voucher not valid. So I turned to the customer service (chat), which unfortunately continued to break off. Several times I was referred off and they said the problem would be resolved ... but it wasn't! I was advised to try again the next day, unfortunately again without success, and I had to hear from customer service: the voucher is invalid because it has already been redeemed. So I am to blame for the whole mess. Unfortunately, no goodwill was shown to me at all and 45 have expired. Thank you HelloFresh!

We were long term subscribers and referred many people to the service. After a break I was sent an email offering a discount if we resubscribed - I clicked the link to have a look at what was being offered, but DID NOT resubscribe. It turns out this was a SCAM as hello fresh decided to resubscribe me regardless (apparently just by clicking the link), with no confirmation, warning or even an email after the fact. The first I heard about this was a text to say payment had failed as our credit card previously on the account had expired. I logged in to see what was going on only to find the subscription had been reactivated, so immediately cancelled. Despite that, hello fresh decided to off their own back several days later deliver a box of food (again, without warning - I only found it because I received a text at 1am to say it was here). Now we are being forced to pay for food we DID NOT order, DID NOT want, and DID NOT consent to being sent to us, or we will have a bad credit rating?? As far as I am concerned this is a disgusting scam and we will never, ever return. Australia Hellofresh

Provider secretly deletes customer credit and refuses to give reasons! HANDS OFF! I am a customer of Hello Fresh. The provider has a campaign in which you can recruit friends. Order the acquaintances so you get 30 credit, and the acquaintance also. I referred 10 friends, I was credited with 300 credit. All acquaintances also ordered honestly there, this is demonstrable. A few days later, Hello Fresh suddenly deletes all credit on the grounds that it is not permitted to advertise friends! Here the provider violates his own terms and conditions, just brazen. For me, this behavior is unacceptable and outrageous towards its customers.

Doubtful business conduct. Send reminders despite credit. Freshness and quality is beneath all dignity ...

Cheek. You will be asked to bill before you can look at the recipes. The contact page can then not be called up, and the contact must be found via the terms and conditions in order to address a revocation. That's not how you win customers!

Basically good service, great ideas and mostly good products. From time to time unfortunately not quite so fresh but here is the reason for the bad rating: I ordered a box for Saturday. It contained 4 meals that would have lasted until at least Tuesday. Unfortunately, the package could not be delivered to me by DPD, so they had to take the package back into the depot. Why the package could not be delivered to a neighbor is unclear to me but nungut. Instead of making a second delivery attempt after I called both hellofresh and DPD, the box was now destroyed because of "runtime exceeded". That means all food, including rice, pasta, spices, vegetables, etc. was simply disposed of, just because the package was not delivered. I realize that meat and fish should not be consumed uncooled but also to dispose of everything else seems to me more than wasteful. I can not support such a kind of food handling anymore.

Meat from Slovenia and Poland has often looked so inferior. Unfortunately I only looked at the package now. The vegetables are often wilted and not as fresh anymore. Hello Unfresh ...

They are cheaters! Please do not order from them! An unbelievably bad experience! Unflexible, customer service is incompetent and unfriendly!

Impossible customer service. Floppy mouth and no ear for problems. Statements like "We're not in 1980" and "That's your opinion now". In the end it just hung up.

Numerous bugs have prevented me as a new customer from not only not being able to use a voucher, but even placing my first order at all due to said bug with voucher and not being able to use it. I would recommend alternatives such as Marley Spoon

Rip off! Underground! Promises, enticement offers, customer service is lousy to deliberately bad! Stopping subscriptions is a masterpiece, nobody feels responsible, invoices are issued for goods that never came. These rip-offs are not even worth one star! Stay away from these criminals! Absolute cheek!

The app automatically ordered food. However, they refused to cancel the order. I don't advise anyone, terrible quality of service.

Expired MHD goods were delivered to me. Fortunately I was able to determine it quickly, so I refused to accept it. I don't want to know how many times you pulled this stitch from the other customer.

The client service is unreasonable. No individual attention for the client. They are more interested to lure people but not to treat them with respect and solve situations that arrise individually. I had a horrible experience with them and would not recommend. Also, not environmently friendly. How can they say that the food is fresh when food suppliers are not local. Food is transported from far lands, like South America. Very dissapointing.

I am very disappointed with Hello Fresh and feel as a paying customer not taken seriously, since I've received the Hello Fresh as the watering can completely untalented female influencers with cooking boxes that post a few pics and advertising today for spices and tomorrow for cooking boxes ... And I'm supposed to pay 50 ? In no case ... I immediately terminated my subscription. I certainly do not support this company.

Criminal and ABSOLUTE RIPPLE !! This company advertises with offers to get to know each other and then ensures that you are constantly sent boxes that you do not order. The first time I thought it was really up to me and questioned my own sanity (and my ability to operate an account), but after the hotline confirmed that my account has really been deactivated, this is months later reactivated "by magic" and I get the next bill sent. And this has already happened to 2 more people months later! This company is criminal and relies on sending the wrong orders because there are always "stupid" people who then pay. CAUTION - DO NOT SIGN IN !!!

HANDS OFF!!!! If possible I would like to give 0 stars. I was lured with a 50% coupon and had completed a subscription without any further information. Without my knowledge just another box with dishes was delivered, which I had not even selected. In addition, the box was simply placed at our doorstep at some point. We arrived on Sunday and had no idea how long the box was there. The customer service is a joke and shows no goodwill. The company is evil, they use the terms and conditions to pull the money out of their pockets without their active consent. I have never experienced something like that. This strategy will be a failure in the long run as neither I nor one of my friends will ever order there again. In addition, the recipes did not convince me. Everywhere broth and flavor enhancer. This is not cooking. In addition, e.g. the beans are not cooked after the specified cooking time. Since raw beans are poisonous, it's a mystery to me how to design something like that. The preparation time did not work out even for me as an experienced cook. All around bad!

Terrible customer service, no replies to emails or Facebook messages. "kontakt" button on their website redirects you to FAQ section? I was still charged for a second box, even though I cancelled right after the first one. Sending an email to "[email protected]" I got a reply that emails sent to this address are not read?! My delivery was rescheduled to another day automatically without telling me, I only got an email 2h before that my box is coming. It's a joke from start to finish.

There is always something missing, portions sometimes much too small, customer service does not exist. or goodis are promised that never come. Not recommendable.

Ingredients are constantly being forgotten and customer service doesn't seem to exist.

Unfortunately, ingredients were missing & customer service cannot be reached. Price / performance is therefore unsatisfactory.