So... The last deliveries had missing ingredients ...

So... The last deliveries had missing ingredients and in one case rotten tomatoes that had destroyed other ingredients.
The last delivery was supposed to come today (Thursday). Yesterday evening we get an email that it will be delivered on Tuesday next week, and we are supposed to get the weekly delivery on the Thursday after.

We contact them to cancel one of the boxes and they reluctantly agreed, although they messed up in the first place.

All good, we go shopping for food amongst a lot of people who potential have Corona.

When we come home after that adventure there is a new email, stating that our delivery for today anyway will come this afternoon.

We try to contact them again to tell them that we cannot receive it. The fridge and freezer are now full.

It's impossible to get in contact with them, through other means than a chat that works bad and is staffed with highly incompetent people. One if them actually just disconnected in the middle of our conversation where we wanted to sort things out.

This company has lost a faithful customer due to their non existent customer service.