Washington Energy Services Reviews

I had a split heat pump put in and also a new gas line run to my shop. They were very knowledgeable and on time. They worked until 7PM without any complaints. System works great would use them again anytime..

Dennis T and John T arrived after their regular workday to take care of a leaky downspout elbow on the second story. The repair would not have been completed until September, next open appointment, but they fit it into their day. They called 45 minutes before arrival, pre-discussed the need for a ladder for the second story. Pleasant conversation as they worked as a team. I watched and showed where my concern was. They took the elbow apart, checked for any obstruction, tapped, and caulked/glued the seam. I had observed this elbow with water coming out a few weeks ago, but with the dry summer all will be fixed for the fall/winter rains. Very professional walking on the tile roof gingerly, and even checked two other gutter elbows with possible leak, so a repeat call would not need to happen. I would highly recommend this duo. I also learned that WA Energy Services had expanded their window service to sky lights now. Exceeded my expectations. Janice S

Had both a hot water heater and AC installed. Crew (from the electricians to the installers) were all very professional and did a great job. Had the inspection completed today and the city of Bellevue said that your team did a great job. I would rate the team a 5. The only suggestion that I would have is to have your trucks serviced for oil leaks. Both trucks leaved a fair amount of oil on my driveway. The team did offer to clean up the oil with Dawn dish detergent and water (which I did on my own instead). Assuming that most customers would not be happy with the oil leaks on their driveways. This is why I rated the overall project a 4.

Washington Energy Services installed air conditioning in our home. Their bid was competitive. The salesperson and installers were professional, knowledgeable, and courteous. They left our home/job site immaculately clean at the end of each day. And they finished the job on time. We will definitely work with them again.

We scheduled our furnace replacement between two snow storms, but they came on time and did a great job. The workers were courteous and worked well. They didn't treat me like I didn't know anything just because I'm a woman, and when my husband got home they didn't switch to only talking to him. I would highly recommend WES.

The inspection of my heating system may have been OK but the inspector did not replace the filter and said it would cost me an additional amount if I wanted that done. Cost of the service was more than $200 and almost twice what it had been three years ago. I think for that price a replacement filter (even if it is a 4" filter) could be provided. I di purchase next year's servicing but that may be the last year we do business with Washington Energy Service. My only concern then is that we have a ten year extended warranty on our system and I want to be sure that using another company for servicing won't impact that warranty .

I used WES's service 6 months ago to replace my ignitor in heating system with error code 11. Two weeks ago, error code 11 showed up again. I called WES, and technicians were sent quickly within 2 hours. Micah/Brent are very professional and efficient. Turns out it's gas pressure issue, even though they still uninstalled all the parts and did a fantastic maintenance work. And they didn't charge for the service.

Would highly recommend WES!

We had Ron do a repair on our furnace. Great job, timely and efficient. We appreciate the great service.

I loved working with Charles. He was very knowledgeable and took the time to walk me through the process of installing and the WES company beliefs. I really valued his time and commitment to understanding the variety of products and services they provide. They truly are a one stop shop for what I am looking for and will be sure to give them all the business I can :)
Thank you Charles!

Our technician Robert was on time, courteous very helpful with the questions I had.

Excellent in every respect, from preparing a proposal to running the thermostat once the furnace was installed.

Consultant was friendly, knowledgeable, and helpful in describing to me all the different kinds of glass, pricing, and door options.

I have used Washington Energy Services for my family's heating and cooling needs in two houses. Most recently their team replaced our heater and added an intake vent, which also make our AC work a lot better. Their teams are always on time, professional and great to work with. I would recommend Washington Energy Services to anyone looking to update their heating/cooling in their homes!

WES installed a new furnace last year, replacing a 20-year-old furnace. Also my 4-year old tankless water heater had been giving trouble that my previous service company could not resolve. WES had the trained, knowledgeable technicians to do an excellent job with both systems. They came yesterday for the one-year maintenance of both systems - arrived on time, courteous and friendly, and most important, knowledgeable and trained to do the work.

We are very happy with our new fireplace insert. We were pleased with the installers and the installation.The installers were on time and was very friendly. We highly recommend Washington Energy Service.

We have a home in Edmonds (built in 1983) and a rental property in the Green Lake area (1906 craftsman). Washington Energy Services have provided us with 5-star quality work in both places. In the past year we've had energy audits, followed by sealing and insulation improvements in both houses. Yesterday they replaced our furnace and water heater in the Edmonds home and we plan on having new Anderson windows installed in the Craftsman house, and two fireplace inserts put in the Edmonds house. The three things that stand out for me are: 1) attention to detail and the very high quality of workmanship, 2) the diversity of skills and types of work they can do, and 3) the professional behavior and sense of pride the employees have in their own company. These men and women are top-flight and we feel lucky to have them as a resource in our community.

Pat and Josh, WES technicians came out to service the heat pump and check out the furnace. In the meantime; Cary their supervisor came to the job site as well. I got some excellent suggestions from Cary and Pat in regard to the air duct flow situation in my basement since I had a split level home. All in all; Pat, Cary and Josh were friendly; patient and extremely helpful. Thanks for a great job!

Wonderful, Amazing customer service!
Todd was the best I've had as a confident technician. Call him he's standing by to solve your water heater problems!

Had an Bryant AC unit installed at my residence and had excellent service. The installation went very smoothly. Workmanship was A1. All areas were completely cleaned up. Technicians explained what they were doing when i asked questions. After completion, the technicians explained the operation of the new thermostat and helped me set up the bluetooth feature so I can remotely set temperature. I had a question the next day and a technician was able to help me over the phone. 100% satisfied. Inspections for electrical and mechanical were easy to set up and they came the next day on schedule. WES installed my York furnace several years ago with absolutely no problems.

WESCO is good to go! This is our first house so our first heat pump purchase came with a bunch of questions for the sales person who came out and gave an estimate. He had answers for every question we threw at him, so we felt really comfortable allowing the WESCO team to install the heat pump and water heater in our home.

Because this is our first house, we were a bit nervous when the crew showed up and started running wires, etc. With that said, if you have questions we recommend getting the crew chief and the home office (Tamara ) on the phone at the same time to ensure everyone is on the same page. This saves you, the crew and the management team a lot of extra work later.

The leadership of this company does ABSOLUTELY care about the customer. They believe in protecting the customer and the company, so they take very special care to ensure a healthy balance is in place for everyone involved. Great communication from the leaders of this company if you have any questions.

Thank you WESCO!

Washington Energy came out ( right on time) to do a repair on my heat pump. The tech was able to find the issue, but unable to test the unit as the temp outside was too cold. The auxiliary heat had already taken over and the tech had more service calls to make. He left me his card and said he would come back if needed ( at no cost to me) if the part he replaced didn't fix the issue. Needless to say, everything is working like it should. Thank you very much Washington Energy!

Lanny

We are remodeling and looking at better quality exterior and interior doors. Will Beck was so helpful regarding products and our desires, needs, and concerns in this consultation. His wisdom and professional input were greatly appreciated. We will not install until after the cabinets, tile, appliances, & floors etc. complete and in place, as I do not want the doors damaged. But talking with our designer again regarding styles, we will lock in an order for the future.

Derek was great, helpful, friendly and communicative. Great Furnace Check-up, during a very cold snap. Thanks again. - Lynnwood Customer

This is the second time I have chosen Washington Energy Services for a new product installation. I appreciate their professional work. Each time someone has come out they are very thorough, explain how everything works and really make sure they don't leave a mess.

I highly recommend Washington Energy Services.

The consultant arrived at the specified time, and he went over the options I had for the placement of the various pieces of equipment, and answered the questions I had at the time. He said he'd have the bid done by the end of the week, but I had an email sooner than that. The bid was clear and spelled out ll the possibilities. He quickly answered my emails with my additional questions. Very professional.

We had two windows replaced by Mr. B. Luttrell and crew. They showed up on time, were extremely professional and truly helpful. The windows were installed quickly, efficiently and there was not a speck of debris anywhere. I would highly recommend Washington Energy Services. GREAT JOB!!!

P.S. They also lubricated my sliding door with silicone spray and it now glides effortlessly.

Thanks again,
Mike Vigil
Woodinville WA

I contracted with Washington Energy Services to install a split heat pump system in part of my home in Seattle. Overall, they did a great job. The estimator was knowledgeable and let me know about many options without pressuring me into any specific one. Their rates were the best among the contractors that submitted bids. Between making the deposit and starting work, the office staff were pretty responsive and helpful. The crew arrived on the scheduled date and were very professional. They were also flexible in terms of making adjustments to the plans to work around issues found during installation. The things that went wrong were in the initial charging of refrigerant in the heat pump and in not securing the condenser to the building. They had to come back the next day to finish the refrigerant installation, and it wasn't until inspection that I found out that the condenser had to be secured. Overall, I'd recommend them.

Our technician did a great job. He was on-time, courteous and knowledgeable. We were very pleased.

Quality service from the sales representative (Tristan) to the installation and follow up support. Very friendly, professional, responsive, and accommodating! Five stars aren t high enough.
Don.

Washington Energy is my "go to" company for all our services. We purchased a water heater from them several years ago and we have used them for our furnace, heat pump and fireplace maintenance and couldn't be more pleased. From scheduling to completing all their work it was a very pleasant experience. Very professional, competent and friendly employees. We will continue to use Washington Energy Services for all our service needs.

Technicians that came out were professional and made sure everything done was accomplished in a safe manor.

Had tankless water heater installed with WES. They had good rates and completed the job on time and with good quality and attention to detail.

Washington Energy service has met and exceeded my expectations for service. Since the installation of our new system they have offered support and service to ensure that it is running exactly as expected in every season.

WA Energy installed a new tankless water heater in the house we're renting - they were incredibly helpful and had no issues working with both us and our out-of-town landlord. Everything went very smooth and was finished in less time than they said they needed, couldn't be happier with their services. Very professional and friendly.

I had a very pleasant experience with WES. From the first visit by Martin, the Home Project Advisor, to the installers Chris and Dustin, the journeyman electrician, Jim and Landria, electrician. Everyone was so pleasant and professional. We had our water heater, furnace and AC replaced at the same time. I was a bit nervous to pursue this project because of the cost and never knowing how things will turn out. I'm so happy that everything worked out well. It took practically all day to complete everything, but when Chris and Dustin finished it was like a weight was off my shoulders. Everything was well installed and they cleaned up after themselves. Electrician, Jim, explained what he needed to do to bring the AC wiring up to code. When he finished the wiring I inspected it and was very pleased with the job. Overall, I would definitely recommend WES. Their costs are very competitive and even less than I anticipated. I only have good things to say about them. Thank you very much WES.

I'm not sure why there are so many 1 star reviews, especially from people who haven't even had work done. We're completely happy with the work that WES did for us almost 1 year ago.

We had a "bigger" job to do, converting the house from electric to gas. We replaced a furnace, ducting, a hot water heater, a stove, and gas piping to the multiple new appliances/locations. It was done over the course of 2 or 3 days. They installed everything pretty quickly and we're happy with the quality.

I took 1 star off only because a duct was installed in the bathroom through tile floor. They had to cut the tile and didn't drape the area so there was tile dust everywhere that wasn't cleaned up. They also installed the gas pipe to the new stove in the wrong place (even after I pointed out that it was in the wrong place) which causes the stove to stick out further from the wall than it needs to. Both minor inconveniences.

The actual results were right in line with what we wanted and they accomplished pretty much everything we asked. We had one issue right after they finished on like a Sunday night, they had someone come immediately... For free! Covered it under their warranty. We had an outlet they installed for the hot water heater go bad just recently, replaced it for free within 3 days (wasn't an emergency so we just scheduled it that way). They absolutely stand by their service.

If you're going a remodel or upgrade, WES was our top choice and we haven't regretted it for a second. You can take that for what it's worth. :)

Washington Energy Services are the ones to call!! We had a gas generator hooked up to our house by Chris and Eddy. They were super friendly, extremely helpful and knowledgeable, very efficient and paid careful attention to detail!! We couldn't have asked for a better team!! They cleaned up and left like they were never even there. The completion walkthrough was very informative and Chris left us feeling confident with the new addition to our house. We couldn't be more thankful! Thank you Washington Energy Services and a big THANK YOU to Chris and Eddy. They were delightful! I highly recommend their services!!

We had 20 windows and two sliders replaced and new interior trim installed; WA Energy Services did a fabulous job! Our salesperson answered every question we came up with and provided timely responses. Two crews were sent out to get the work done in two days. The guys were courteous, clean and on time! They completed the project in a methodical way and checked in at the end of day one to make sure we were happy (and of course at our sign off walk through at the end). It is SO refreshing to actually be happy with a job at its completion. The windows and trim look (and function) great! Thank you!

It has been a pleasure working with Washington Energy Services. Everyone who has come out to give me estimates have been professional, honest, friendly and extremely helpful! We need more businesses like this around!!!

The tech came when he said he would be there for a annual service maintenance. The tech answered my questions, was quick and thorough. Cleanup well processed the payment and left.

Very pleased with the prompt service received for my misbehaving air conditioner. First contact was with Nichole, who kindly set about to find a speedy appointment because of the heat spell we are experiencing. She took a personal interest in my problem, for which I thank her. Technicians Devein and Buddy arrived on time, extremely thorough in getting to the source of the problem, then fixing it. My questions were addressed and answered politely and patiently. Even learned things about the thermostat of which I was unaware. My appreciation to all the above mentioned. They are fine representatives of this company. And I would highly recommend Washington Energy Services to anyone.

Had Washington Energy Services come out to check on furnace and ac.
Liam Baxter was the IAQ tech. Excellent service and great information provided. Thanks Liam...... Patrick Cunningham

Normally I don't write reviews but this has been eating at me since July. I received an add in the mail from Washington Energy Services that on the front, where it was addressed to me, in the largest Print on the card it said " SUMMER SALE 15% OFF", and on the left side of the same side it listed a number of services including "Standard Tank Water Heater" and "Plumbing and Repiping". I called made an appointment and had a new water heater installed. Instead of 15% off I received a $50 discount. When I called and spoke to customer service they told me there was nothing they could do about it for me. I faxed them the add and still nothing. Nothing if I can help it I will NEVER do business with them again. Truly NOT what they advertised. False advertising? You tell me, happy to send the ad to you!

Never do business with these clowns. Total amateurs from start to finish.

Washington Energy does boast about being the best in the business. They have great public exposure, warranties, rebates, craftsmen installers, and excellent service department. They are prompt and precise. So with that, we decided to pay a little more than other estimates to get an excellent install for a high efficiency boiler, new water heater, and new windows upstairs. They were able to completely revamp our existing brass water lines and electrical with a high tech boiler that takes in outside air and exhausts to outside without a chimney hookup. All this with one company doing excellent workmanship. They are who they brag about being. Happy in Fircrest, Wa

At the end of summer our furnace would not turn on when the temp dipped below the set 69 degrees. Since it is in the crawl space, we couldn't check it out (we are older). We called WES and were told it would be 3 weeks for service unless we wanted emergency service, which was over $300. We put on sweaters and waited the 3 weeks. Luckily the temp didn't go below 64 degrees. The tech was here about 10 minutes and flipped the switch on the furnace back on, it had turned itself off.
Great tech, but not happy we had to wait 3 weeks!! I'm just glad it wasn't winter time.

They installed air conditioning and were very professional. During covid19 they were careful wearing masks, shoe covers, and distancing. We are very happy with every step of the process. We are really impressed with Victor who took care of each step taken. Great follow up.

I ordered 20 windows for our home and addition. The quality of the windows and the installation is very good! The communication through the sales process is good. But the delivery/scheduling process was the worst experience I have even had with any supplier.

To start with they didn't order the windows and didn't discover that fact until 2 months later--the day before the scheduled installation. Then they missed 3 installation dates. When they finally did show up one window was broken and another was 12" too big.

This put us way behind in our schedule with all the other vendors.

They need a serious overhaul of how they process orders before I would use them again.

Disappointing is the best word to describe my overall experience with this company. My furnace went out the first day of the snowstorm in January. I thought it was because it was in the 20s outside and my furnace wouldn't keep up with the extreme cold. However, my Nest kept saying it was in the mid-50s inside my house for days. I finally did a quick Google search furnace people and Washington Energy Services was highly rated and it was just down the street from my house so I thought it would be prompt and quick service. I called and got a same-day house visit to see what is wrong with my furnace. They were able to diagnose the problem and said they would order the part and call me for a follow-up visit to install said product. I got a call the next day saying that the technician didn't acquire all the information needed and another technician had to come out and confirm the part to be replaced. Because of my work schedule and the weekend they had to come out 5 days later. Both technicians were nice and I asked the 2nd technician how long it would take and he couldn't say because he said the part could be sitting on the shelf or they may have to order it. A few days went by and I heard no response so I went ahead and called and they said the part is scheduled to arrive on February 3, about 2 weeks later. I was a bit surprised and the lady on the phone could care less that I had to do without heat for 2 more weeks. February 3 rolled by and so did Feb 4 and Feb 5. I had to leave the country for a 2-week vacation to Australia and New Zealand so I had to have my roommate take care of the furnace while I was gone. He was able to get in touch with them and the part was delayed for another week or so. I came back from overseas and still no heat and still no word from Washington Energy Services. I finally got a call on February 20, 17 days after the first expected delivery date of the product. I WAS WITHOUT HEAT FOR OVER A MONTH. What if I had a newborn in the house? What if I were elderly? What if I was a school or government office or small business? Do you expect someone to live without heat for a whole month in the middle of winter? It would have been nice to know that it could take weeks or months to get my furnace fixed. I've been left with a very sour taste of Washington Energy Services and I would look into another company in the future for my furnace needs.

**UPDATE: I received a call the next day from a manager who sincerely apologized for the less than stellar service and didn't want me to leave with a sour taste of Washington Energy Services in my mouth and offered a free maintenance check next year and to look into how they can improve their business practices. I do appreciate them reaching out to me and I am willing to give them another shot.

I have used Washington Energy previously, always a great experience! Job well done, competent, polite service people willing to go the extra mile to make sure the job is done right the first time. Highly recommended!

Website States the specialize in "Multi-Family", but when i contacted them today i was told they do not service "commercial" customers. How can you advertise specifically that you tailor your service to a specific clientele, but then deny them service. Keeping your website accurate would seem to be a top priority as most of us now a days rely on reviews, and websites when choosing vendors.

Recently had WES install a ductless heat pump (heat & AC) in the attic. I live in an old house (1929) so WES had to cut holes in the upstairs ceilings for the cold air return and for each vent. The team did an excellent job: timely, courteous, and tidy. I love the new unit. If I had it to do over again, I would definitely use WES. Highly recommend.

We had a bit of a complex situation and the WA Energy team, including the CEO, went all out to get the work done in a timely fashion. The quality of their install is top notch and we very happy with the responsiveness and urgency with which they completed the project. We found their pricing to be competitive as well. Highly recommended! Many thanks to their entire crew: Jon, Phil, Will, Ronan, Gary, Adam, and Craig Jr..

Carlos did a great job quickly and professionally. The furnace works much better than the old one.

Jamie, the tech, that serviced our HVAC system was outstanding! He came in the snowing freezing weather to ensure our system was working properly. He came back promptly in the same weather conditions, after hours, to install the parts that were not readily available the first time. He was very professional & courteous every time.

I scheduled a maintenance visit with this company for our gas fireplace. They were able to schedule me expediently, within 2 days of my phone call. The gentleman doing the repair called 30 min in advance to make me aware of his arrival. This was within the "arrival window". He was courteous and patiently answered numerous questions I had. He took the time to explain the working parts of the furnace. He actually improved the aesthetics of the unit too! Finished the job in the time allotted. Very pleased with the company and Pat's professionalism.

The entire process was seamless, the sales representative went into great detail and spent a good deal of time with us, answered all of our questions, made certain that we understood the products and the process and offered three value based proposals. The installation crew was on time, courteous and efficient. Every associate that we dealt with was friendly and eager to help in any way that they could. I would definitely recommend Washington Energy Services to friends and family who were considering purchasing a new HVAC system.

Washington Energy Services is TOPS!Cory from Washington Energy Services went above and beyond in providing exceptional customer service in the replacement of our Hot Water Heater. Cory says modestly, though, "it's what we do, just all in a day's work!" I truly need 10 Stars to adequately describe my experience from the initial call to an extremely helpful and congenial, Judy, to Cory the magnificent! No this is not a made up review! I am a real customer who is REALLY satisfied. Did I mention that Cory came after-hours (who does that anymore?!) to make sure we had hot water. Cory was thoroughly professional in the performance of his duties, and before leaving made sure the new - 50 Gallon, High Efficiency - VERY reasonably priced, Hot Water Heater was functioning properly. I truly cannot thank Judy, Cory and Washington Energy Services enough. I HIGHLY RECOMMEND Washington Energy for any services they provide.

I had an electric hot water tank installed. The worker called 30 minutes ahead to let me know they are on there way. Two workers arrived on time . After the initial meet and greet. I left them alone to do the job. When they were done, they gave me a run down on the new tank and how long I could expect to get hot water. They left no mess. Dave and Jarrod were great. The price was a bit below the other estimates I received. I had Washington Energy install my previous tank, I had them install this tank and I'll have them install my next tank. What a great experience.

The team that installed our new furnace did an excellent job. They were efficient, quick, clean, and did a good job of explaining what was being done and going over all the needed information after the installation was complete. I would choose Washington Energy Services again for furnace replacement.

This is the second time we do windows installation with WES. We had a pretty good experience first time around. The team were nice, but the end result (caulking etc) was not as neat as we expected to be. However, it wasn't that bad. This time around we had to replace our window wall to tempered glass. Ben and the team did such a wonderful job! The new glass windows looks very nice and they did such a neat job. They also made sure their working space were cleaned up after, and not only that, they also put the window's blinds back. I don't think it was part of their job, but they did it for us. They were very courteous and good/polite-mannered. Overall, just a great experience with this team. Ben and his team pleasantly exceed our expectations.

Pat arrived during the earlier part of the scheduled service window and called thirty minutes in advance as expected. He performed the scheduled maintenance of my combination air conditioner/gas furnace. He thoroughly explained what he would be doing, and I was very pleased with his knowledge, technical skill, and customer service.

Great job on getting our sliding door installed. Wonderful professionalism.

We had a routine service scheduled well before the snow and the tech confirmed and noted he would be there on the date and time he stated he would, he called 30 mins. before and was there as advertised. Luckily the snow level had been reduced enough for him to drive up our driveway with his service vehicle - thank you Liam!

WES installers installed a new gas furnace to replace a 35 year old unit. Anthony and Josh were efficient and considerate. The job was completed on time, old unit hauled away and clean up was good. I'm very satisfied.

Everyone I interacted with at Washington Energy Services was professional and personable. This included the Home Energy Specialist who provided us the estimate, the accounting staff who helped expedite our order, the scheduler, and the installers. The lead installer, David Stockton, was very competent and friendly. I contacted three plumbers for bids to replace our old water heater and Washington Energy Services was the lowest bid and their service was great.

New hot water heater had some regulator issues but Cory and his team went above and beyond and replaced what was needed quickly and efficiently. Would highly recommend them as their integrity and willingness to take care of their customers is second to none.

I was totally satisfied with the services provided.

We are a nonprofit that provides free school clothes to local low-income students. Washington Energy Services is an amazing community partner! They host a warm clothing drive to benefit Clothes For Kids each year, and this winter they donated a brand-new furnace and air conditioner for our shop. Washington Energy is an excellent local business that really supports our community.

We have had Washington Energy Services do our annual maintence on our furnace, air conditioner and generator for many years and they also installed everything. The service techs are always very nice and corteous and knowledgeable. We have been happy with the service they provide.

Pat and Moriah were friendly, efficient, and cleaned up the area afterwards. The price was fair. I will call then again for vent cleaning.

.We had closed hydronic heating system and water heater installed. They made the entire process fast and easy. I would definitely recommend these people.

I am a real estate agent, and my clients that were buying a home needed to have the furnace inspected and serviced. Jennifer Price and her team got it set up immediately and the technician showed up on time and found there was a part that needed to be replaced, and he had the right part with him so the work was completed on the spot. I would highly recommend Washington Energy Services!

Washington Energy Services replaced our windows - in January - with minimal impact to our everyday living. A professional team protected our floors, and cleaned up everything when they were done. The new windows look great, and we already notice a difference in sound transfer and heat retention in the house.

You won't find a company more dedicated to customer satisfaction and quality service than Washington Energy Services. Well worth requesting a free quote from them.

Russ was great. He showed up on time with a call beforehand to warn of his coming. He was quick and efficient and didn't try to sell me an unnecessary new furnace. We'll definitely use WESCO in the future!

Our heat pump was stopping intermittently so we called WES since the unit was installed by them by the previous owners. I had already diagnosed the problem (thanks google) and knew it was a $30 part and only two screws to replace it. I figured I would have the heat pump serviced and they could replace the part then.

Well, once everything was done, I was handed a $300 bill. I knew the price of a service call so I thought there must be a mistake but no, they charged me for a service call, extra labor for installing the part (2 screws) and an astounding $140 for the part ($30 retail). The technician hadn't been there longer than 20 minutes total. I called the service manager to verify all of the charges and they explained that was the standard rate and everything was correct.

I'm glad this experience happened to me on just a service call. The technician told me that with the age of my heat pump, it will need to be replaced sometime in the near future. Whenever this happens, I know that I will save myself from being bent over by Washington Energy Services again and call a reputable HVAC company instead.

I had a great experience with Christopher Johnson this morning when he performed yearly maintenance on my furnace. In addition to regular checking, he cleaned filters and cleaned, repaired, and restarted the cleaner, which had gone off, making sure it was working before he left. I was impressed with his friendly, but professional manner. I trust my furnace to Washington Energy Services.

Thank you W.E.S..!! On Friday evening, 01102014 our gas powered water heater sprung a leak. Early Saturday morning I started calling various repair services for assistance. Most places I called I was talking to a machine. But when I called the number for W.E.S. I was greeted with a human response.. thank you Sam (and Dale) for your efforts. And then within a couple of hours we had W.E.S. truck in our driveway. The man with the truck was named Chris. This note is mostly to praise Chris, not only for the quality of the work he provided, but also with his personable attitude and knowledge of the complexities of his job. In fact, it was he who offered an alternate idea for re-installation that we were not aware of.. namely, we wanted to replace our heater with one of the tankless varieties. Indications earlier were that we would have to wait up to a week for that to happen, but Chris offered that we could have a temporary heater installed, and use it until W.E.S. could come back and swap that out for the tankless model. So Chris wrapped things up on Saturday, then came back on Sunday with the temporary heater.. he promptly installed it and insured us we would get contact from W.E.S. regards the purchase and installation of a tankless heater. Thank you Chris.. you are a true asset to your profession. Buzzy

The experience was great, but there are a couple of issues that prevented me from giving the full 5-star rating, which are detailed below. The windows look awesome and we've already noticed a difference in the sound and vibration we use to experience. We live near SeaTac airport flight path and our old windows (metal framed, original construction) would vibrate. After the installation we've had no rattles and the sound is much more muffled. I am also waiting for the 1st good windstorm as the old windows would whistle as the wind passed through them.

Now to the issues - It seemed to take forever to get it all done. I signed the contract Nov 9 and installation was completed Jan 24th. I understand they needed to build the windows and other logistics, but it just seems like a long time.

The other issue is that on the last day after the crew had left, I found both of my gates were left open. I have a dog and they need to be better aware of that issue as part of the clean-up efforts.

Otherwise, the experience was great from the initial quote to final installation. I highly recommend WES.

I recently moved into a new home and realized that the ducts were filthy and that the furnace had no record of being serviced since it was installed 4 years ago. I called WES and spoke to a very polite and knowledgeable woman named Kelly who told me she could schedule one appointment to have my ducts cleaned and the furnace tuned up at the same time, which the other two companies I spoke to couldn't do. She was able to set the appointment for the exact date and time frame I was looking for. I received a confirmation email shortly after. The day of my appointment I received a call from the technician saying he would be arriving within a half hour. Pat Carr and his assistant Jacob arrived right on time. They greeted me and before entering my home they put on shoe covers, which I really appreciated. Pat walked me through the whole process of what they needed to do and let me know it would take about 2 hours to complete. Once my filthy ducts were all cleaned they went to work on my furnace which included removing the blower motor and pressure washing it. Pat did an excellent job coaching Jacob every step of the way and they worked very efficiently. After they were done and everything was put back together Jacob went around to my heat registers and my return air vents and checked the temperatures with a heat gun to ensure that everything was running properly. I thought this was a great way to show that the system was running as well as it could. Pat was able to run my payment on the spot and I received my receipt via email within 30 seconds. I really couldn't have asked for a better experience. Everyone at WES definitely went above and beyond but made it seem like that's just business as usual for them. I'll definitely be recommending them to others. Thanks Washington Energy Services!

Air conditioner was installed in one day as promised but it was a vary long day. Could have been done sooner but lead installer was called away for about 3 hours in mid job. Most work was done very professionally but it seemed the last few details were done sloppily due to it being after 7 pm. The city inspector found this to be true and wrote them up. Items were corrected satisfactorily and bought off by the inspector.

I've been using Washington Energy for several years now. They've installed new windows, front door, standby generator, and recently a new gas fire insert. Their employees are punctual, polite, and have always done quality work. Many of them have been with the company for 10+ years which says a lot about the company. I wouldn't trust anyone else!

We had a great experience working with the professionals of Washington Energy Services. Each person on the team was friendly, personable, and excellent workers. Definitely a job well-done. We are very happy with our new Heat Pump and Furnace system. We would definitely recommend using Washington Energy Services to friends and acquaintances. In fact, we already have.

My husband and I have a two-year-old home and didn t think we needed air conditioning so did not have it installed when we built our home. Our second summer in our home and 80 and 90 degree temps changed our mind! We were a little concerned about how we would go about an install post- construction, but after talking with Washington Energy Services, we fully understood our options and were confident in proceeding. We couldn t be happier with how things went from start to finish. David, our sales representative, came to our home twice in advance of the install and was very friendly and knowledgeable, and answered all of our questions. We were also able to get our installation scheduled promptly at the height of hot summer weather. Our installation technicians, Teo and Erik, were conscientious, courteous and competent. Because our install was post construction, we had to access the attic area to run lines, which required cutting into the drywall. Even though it took them more time, they took extreme care to only cut two holes in areas that were not in visible sections of our home. We were very appreciative that they cared to do the job right rather than fast even working into the evening hours on a Friday night. We wouldn t hesitate to recommend Washington Energy Services to any of our friends.

Pat Carr was knowledgeable about our HVAC system and efficient in conducting its annual service.

This was my first experience with Washington Energy Services and they are fantastic! I had a gas line run from the meter to hook up a used gas oven/range in the kitchen and the job was done right away and it cost less than expected. The office people are very friendly and easy to reach and the installers are very professional and nice also. Marcus was especially helpful when the range burners did not light right away and he got those running at no extra charge. They are the best in my opinion!

great service!!!! very nice people to work with and great customer service

Highly recommend Micah at Washington Energy Service for Tankless Water Heater Repair & Servicing!

We had Micah service our tankless water heater today. It was worth the wait because, after being without hot water since 7/26, we have hot water again!

Prior to that, we tried to schedule a service with Bob s who has done a great job for us in the past.

Again, highly recommend Micah and Washington Energy Service for Tankless Water Heater Repair & Servicing!

We had snow that day on the Generator, but the technician was able to get it thawed out and did a good job. The nicest thing was that I did not owe anything for this visit.

WES has done great jobs for my fireplace and furnace projects last year. This year, they followed up with my maintenance tasks very well and technician displayed great customer obsession.

They do a great job installing the units and that s where it ends

When you have service done you don t get the parts. In February they promised a new filter its August and its still not here Then when you call them on it it just showed up and they say it s shipping that day (doubt it)

When you call for service they schedule you out a month and then tell you if your willing to pay an extra 200 they will come early

Talked to a few people who use to work there and they comment is the company is going downhill

In the past I recommend this company. I no longer will and recommend people find someplace else

Scheduled appointment in a timely manner, showed up within the time slot and technician was professional and thorough in conducting annual maintenance.

We asked WES to send someone out to our home to advise us regarding the possibility of installing a tank-less water heater in place of our current aging tank. Tristan came out and gave us an in depth assessment of our options, including the pros and cons of each possibility. At no time did we feel any pressure to buy anything or sign up for anything. The evening after he visited eh sent us several proposals for our review (per our request). We contacted Tristan several times over the next few days, with follow-up questions, and he was always quick to respond with clear, comprehensive answers. We were very impressed with Tristan's breadth and depth of knowledge, as well as his professional friendly attitude. That kind of service is so refreshing! We have had similar positive experience with WES folks in the past, so perhaps it is their company's culture to focus on customer service and satisfaction. In any case, it is much appreciated.

Professional, knowledgeable, courteous, and friendly. We had one issue, the original measurements taken by their sales rep for the surround were incorrect. Their customer service rep troubleshot the problem and had us a new one in one day. When they ran into an electrical problem, the supervisor was there within the hour. We had great service. We love our new fireplace gas insert.

Their scheduling department scheduled the 9th and 10th of August for a two day complete install. I scheduled these two days to take work off so I could meet them and get the project completed. I was promised two full crews which I assumed was 4 men total.

Day one a crew of two men showed up at 11:30 AM, unloaded the windows and install one only before leaving.

Day two was a Friday and a crew of two men only showed up, demoed more and installed the three sliding doors and two windows. I attempted to get crews up on the next day which was a Saturday so I didn't have to take more time off work the following week. Couldn't get anyone to work a Saturday.

Day three I had two trucks but only three men not two full crews of 4 men. They completed the window install and started window trims.

Day four I had one man only to complete window trims. The bathroom window had issues and the worker said it needed different balancers. He said his service department would handle the repairs.
I was going to hold out $1000 back from their payment but the superintendent promised he would handle the problem and his scheduling department would call me in a week and a half to two weeks. I paid in full thinking they would follow through.

Going on five weeks later I had to contact them myself and attempt to follow up on their punch list item.

The prolonged install cost me more time away from work. When I made complaint calls to the superintendent he refured me to a scheduling gal at their office. As far as I'm concerned this was the superintendent's issue, not some gal in their office.

Their promise's were not followed through. Their scheduling sucks and and did not follow up with the project completion. I would not recomended this contractor for their services at all.