Our heat pump was stopping intermittently so we ca...

Our heat pump was stopping intermittently so we called WES since the unit was installed by them by the previous owners. I had already diagnosed the problem (thanks google) and knew it was a $30 part and only two screws to replace it. I figured I would have the heat pump serviced and they could replace the part then.

Well, once everything was done, I was handed a $300 bill. I knew the price of a service call so I thought there must be a mistake but no, they charged me for a service call, extra labor for installing the part (2 screws) and an astounding $140 for the part ($30 retail). The technician hadn't been there longer than 20 minutes total. I called the service manager to verify all of the charges and they explained that was the standard rate and everything was correct.

I'm glad this experience happened to me on just a service call. The technician told me that with the age of my heat pump, it will need to be replaced sometime in the near future. Whenever this happens, I know that I will save myself from being bent over by Washington Energy Services again and call a reputable HVAC company instead.