Disappointing is the best word to describe my over...

Disappointing is the best word to describe my overall experience with this company. My furnace went out the first day of the snowstorm in January. I thought it was because it was in the 20s outside and my furnace wouldn't keep up with the extreme cold. However, my Nest kept saying it was in the mid-50s inside my house for days. I finally did a quick Google search furnace people and Washington Energy Services was highly rated and it was just down the street from my house so I thought it would be prompt and quick service. I called and got a same-day house visit to see what is wrong with my furnace. They were able to diagnose the problem and said they would order the part and call me for a follow-up visit to install said product. I got a call the next day saying that the technician didn't acquire all the information needed and another technician had to come out and confirm the part to be replaced. Because of my work schedule and the weekend they had to come out 5 days later. Both technicians were nice and I asked the 2nd technician how long it would take and he couldn't say because he said the part could be sitting on the shelf or they may have to order it. A few days went by and I heard no response so I went ahead and called and they said the part is scheduled to arrive on February 3, about 2 weeks later. I was a bit surprised and the lady on the phone could care less that I had to do without heat for 2 more weeks. February 3 rolled by and so did Feb 4 and Feb 5. I had to leave the country for a 2-week vacation to Australia and New Zealand so I had to have my roommate take care of the furnace while I was gone. He was able to get in touch with them and the part was delayed for another week or so. I came back from overseas and still no heat and still no word from Washington Energy Services. I finally got a call on February 20, 17 days after the first expected delivery date of the product. I WAS WITHOUT HEAT FOR OVER A MONTH. What if I had a newborn in the house? What if I were elderly? What if I was a school or government office or small business? Do you expect someone to live without heat for a whole month in the middle of winter? It would have been nice to know that it could take weeks or months to get my furnace fixed. I've been left with a very sour taste of Washington Energy Services and I would look into another company in the future for my furnace needs.

**UPDATE: I received a call the next day from a manager who sincerely apologized for the less than stellar service and didn't want me to leave with a sour taste of Washington Energy Services in my mouth and offered a free maintenance check next year and to look into how they can improve their business practices. I do appreciate them reaching out to me and I am willing to give them another shot.