Ordered my phone on the 27th of September 2018 received on the 19th of October 2018, as you can see it took a lot longer than the given "10 working days" emailed several times asking for updates and just got "we will let you know when its dispatched". i received my phone the phone is in the condition specified on the website, but would not buy from here again.
I wish i had never bought a phone from this company.
I bought what was supposed to be an 'A grade iPhone 6' and there is a blue colour mark on the screen whenever there is a white background.
EVEN WORSE THAN THAT if i am on an app for more than a minute, the phone turns itself off and when i try to turn it back on it says the battery is low, when it was full charged just before turning itself off.
DO NOT BUY FROM HERE!!!
Sent my iPhone 7 in 10 days ago. I have proof they received it. No proper contact can be made with this company. I have had one very poor response from Benas, I guess that is the owner. I have also made contact and complained to Sellmymobile as they say they can contact Quickfixmobile but feel like I am being messed around. The Phone in question is valued at 251.00 and as far as I am concerned I class this now as Stolen. Watch this space as I will update as soon as I hear anything.
Sellmymobile should not be involved and still advertising this company concerned. All I have reported is the truth and can be proved. PS. Phone this company and they have never answered once!! that is calling everyday!!! order ID is 1F8CA8 . Please don't mess me around anymore
*UPDATE* the seller has not responded to any emails in the last few weeks, after a quick search about the business I ve since discovered the owner of this business has been visited by trading standards after multiple reports of situations similar to mine. My bank are attempting to get the refund back but this could take until February, with no guarantee, which will make it over 5 months for a refund.
Recycled my old iPhone over 2 weeks ago with Quick Mobile Fix. Chose this website due to the good reviews that they have. I have been waiting over two weeks for my payment for this phone. Tried phoning several times however the user always seems to be busy. Sent several emails with no luck! My order number is #4D55A. Please fix this ASAP.
This company is a joke. Customer service doesn't exist. It is supposed to be open on Saturdays from 9am to 1pm. It's 10am. I am calling and the automated responder says lines are now close and to call between 9 and 1. Ridiculous!
Waited 3 weeks for a phone kept getting told delay was down to problems with quality control . Cancelled order and asked for a refund but looking at reviews this is happening all the time and people are waiting months for refunds on orders that have never been fulfilled.....
Don t use this company whatsoever. Blaming Coronavirus for not processing a refund yet it didn t stop them taking my money. Long story short had to get my bank to issue a chargeback to recover money after 4 months .. pathetic bunch of liars.
Brilliant to shop with excellent value for money definitely recommend them.
I ordered a mobile phone on 26th of November! Had no option but to cancel this order 5 days before Xmas as they failed to uphold their delivered within 10 days policy and could not guarantee my delivery for when I required it (4weeks after purchase date) it is now th 19th of January and still NO REFUND. The emails they continue to send are generic emails. They continue to give dates in which they will refund and do not. It is now 8 weeks after purchase without refund! Again an absolute disgrace! Do not purchase from this company. They never Uphold their end of the contract! Funny how they took the money from my account that day but can t seem to refund me!!!! Do not tell me to get in contact with your service..... I have done that in serveral occasions and no one seems to do anything!!!..... I ask Again slow un-trustworthy mobile fix....where is my money????? ORDER NUMBER ID206002
Quick delivery, and very happy with the product.
QMF ID: 214701
Have purchaesed 6 phones now and all have been great quality. Problem with two of the deliveries but they sorted it out and communicated well. Will use again. Order No 224074
Absolutely horrendous. Sent my iPhone 7 on the 28th of August to recycle it. Still awaiting payment have asked for my phone back get ignored when they do answer it s a generic lie. Reported to trading standards and action fraud do not use
I highly recommend quick mobile fix. My son bought a reconditioned iPhone 7 and it s as good as new. The battery is fantastic on it. Delivery was prompt.
It s 5 stars from us !!
Order id = ID262241
Jenny Manley
WARNING Do not use this company, they are a complete joke, not worth even one star. I m trying to get my money back after ordering a mobile from them that never arrived, they will give you all the excuses but none of them are valid they are just delaying tactics, you can only contact them via email, they say deliver in 5 to 7 days, delays due to quality control, haven t got that colour are all lies. They are a complete sham - AVOID
Took over a month to get my money for my phone. I could never get though to them by phone. They told me never had my phone which they did I tracked it then they said they got it but was delays I d never use them again
iPhone looked brand new fast delivery very easy buying format all in all a fantastic deal many thanks
Good communication and fast delivery but as it was a Christmas present it is too early to say how good it is but accessories and packaging are first class.
Order ID284219
So, I wanted to write a review regarding my order.
First of all I ordered a iPhone X a few weeks back, and I didn t receive it until yesterday BUT I do have to say the customer service given to me by Quick Mobile Fix was very good. Every enquiry that was sent to QMF they replied fast and detailed responses. I do understand it is a small company and with prices like they have people will buy phones from them. The main reason I purchased a phone from them is because I m an old customer of QMF & I needed a new phone for my business. Yes you will have a longer wait time of 7 business days but they do respond to their customers ever so quickly which is why I have given them 4 stars. Also the phone I have is in excellent condition! Also comes with a warranty. Can t go wrong really.
The reason I m not giving 5 stars is because of the wait time. If they stuck to the 7 days I m sure everyone else would be super happy with this company.
Overall I m a happy customer and will be buying from QMF again and will recommend to anyone IF your not in a rush to receive a new phone.
PLEASE DO NOT BUY FROM THIS COMPANY UOI WILL NOT GET YOUR PHONE OR REFUND INHAVE BEEN WAITING FOR WEEKS ! Go elsewhere to buy a phone.
Worse company in history.
I ordered a refurbished iphone 6 which arrived and looked to be in great condition but the sim tray wouldn't open, therefore rendering it unusable. They have now had it back since 23rd March and I am still waiting for a replacement. I am constantly getting fobbed off by different people who don't seem to look at what other colleagues have said, either repeating questions or contradicting earlier messages. Despite apparently being placed on a priority list over a week ago they have still not dispatched a replacement. This was supposed to be a birthday present for my daughter whose birthday was over a week ago. Terrible service.
Edit 13/04/18: After a lot of chasing, this issue was eventually resolved and I received the phone yesterday and it is fine. Glad to say I was called and they did redeem themselves a little at the end but overall disappointed with the time and lack of communication.
I ordered a phone weeks ago and it still hasn't come. I have tried to cancel the order but have heard nothing back.
QMF ID: 201841
Thanks so much, I ordered my partners Christmas present from you, an iPad. It arrived nice and quick and has been working brilliantly.
Phone delivered in 8 working days - one more than promised. Excellent condition - will not hesitate to use them again
Spoke to customer services after my complaint below. Requested refund and was told I would have to wait 14 working days. I waited and still they kept my money. Told me I will have to wait longer for my money back. This company needs shutting down. They treat their customers how they please. Trading law contacted and advised. The customer service email they respond to every negative review with is no help at all either. They just advise the same thing. No contact number to speak to anyone but notice there is an address so will just have to pay them a visit instead.
Incredibly frustrating. I got my phone back after almost 17!! days and it was not repaired properly. I ordered a screen repair but the one that they had was of a really cheap and poor one. I was given the choice to either get it fixed properly or get it dispatched immediately after 10 days. I chose the latter option cos for the first one I would have had to wait another 10 days but I needed my phone. BUT Even in that way I had to wait more or less another 7 days to get it anyway which was even more frustrating.
Awful customer service which doesn't say more than what u can find out in the website and gives u false hopes. They promised me that I had got my phone back 3 times but never happened. In the Terms And Conditions they don't state how long they would take in the worst case. That is incredibly unfair for a customer. Even the postal courier that they use is awful. They took 4 days to deliver the phone. I would definitely not recommend them to anyone. Stay away.
Quick and easy to deal with. Phone is perfect and there have been no problems. Service was impeccable and highly recommended !
These guys do not no what there doing dont ever send your phone to them
DO NOT EVER GET A PHONE OFF THIS WEBSITE THEY STILL OWE ME NEARLY 300.00 AFTER 6 MONTHS OF WAITING ON A REFUND. DIDNT HAVE PHONE IN STOCK AND WAITED 6 WEEKS FOR THIS COMPANY TO TELL ME THAT IT WAS NOT IN STOCK AND THEN 5 MONTHS TO THIS DAY STILL WAITING FOR MY MONEY BACK!!!! PLEASE DO NOT DO IT.
It appears from most of these reviews that QuickMobileFix provide a good service, but unfortunately (for me) mine is the exception to the rule. Now I am aware that in this increasingly service-oriented world, mistakes will happen. I do believe, though, that how a company deals with those mistakes is a true indication of their worth, (and I believe the same can be true of an individual too). Sadly, this is where QuickMobileFix was found seriously wanting.
I submitted my phone for a screen replacement and via their online tracking procedure was able to see that it was received on a Saturday (11/04). It was returned to me the following Wednesday (15/4), which I thought was a very quick turnaround. However, upon open the package, there was a residue of some sort of gel covering the phone, which I assumed to be leaked adhesive from fixing the screen. (This was later confirmed by their customer support.) After wiping it off, and inserting a battery and Sim, the phone would not boot up, so I was advised by customer support to return it to them which I did the following day and they received Fri 17/4.
After hearing nothing I contacted them the following week, and was told it was with a technician and I would be contacted later in the day with the status. This did not happen, so I contacted them again the following day, and received the same message. And again no one contacted me. Eventually, after several email and phone calls initiated by me, I was told that that it was being tested and would be shipped in Wednesday. When this did not happen, further prompting by me revealed that the phone had been sent to the wrong department which caused further delay, and finally I got a call on Friday 24th to say it would be shipped, though as it was being delivered to my work address I would not receive it until the following Monday. I finally received the phone on 27th, 17 days after having sent it to them, and yes the screen was fixed and the phone worked.
My whole problem with this company was their complete lack of accountability for the initial error in returning the phone in a non-working state, and then their poor level of service in rectifying that issue and keeping the customer informed. I asked for a discount for the delay, after all 17 days is hardly a quick fix , but was told by the customer service operator handling my case that she was not authorised to offer that, and I should send an email in to for further consideration. So I did, requesting a call back from a manager, asking why they thought their poor service did not warrant some form of discount. A person called Shane contacted me via email, (didn t even have the manners or balls to call, and I have no idea what his surname or responsibility is), to say they were sorry and offer me 5% discount on any future service. Needless to say I won t be needing this as I wouldn t touch them again with the proverbial barge pole.
At the end of the day, it s not important. It s only a phone, so I don t wish to lose perspective, but this company have a lot to learn about customer service. Be warned.
(Oh, and if anyone from the company wan't to respond and defend yourself, the order id is 7626).
After reading the reviews I regret buying from these guys. I m trying my best to cancel the order as I ve made a first payment now . I wish I read the reviews before purchasing .
SCAM SCAM SCAM! DO NOT BUY FROM QUICK MOBILE FIX. THE WORST CUSTOMER SERVICE I'VE EVER COME ACROSS. After sending countless emails and waiting for over a month for my refurbished phone to arrive, I decided to get a refund. Quick Mobile fixed have breached their 14 day refund policy and now involving my bank and taking legal action under law section 75. @Studentbeans - get these scammers off your student discount website.
Got an iPhone 5 a few months ago, very happy with the service, by far the cheapest I could find and it looks and works like a brand new phone! Would definitely buy from Quick Mobile Fix again.
Fast delivery, great phone, really cheap too! Excellent.
DO NOT BUY FROM THEM!
I have tried to buy an Iphone8, it was at a good price. After waiting 10 WORKING DAYS the phone does t arrive. I chase and they promise me they would deal with a order ad a priority. After 4 WORKING DAYS I chase again and they say they are dealing with it and to wait. I really needed a new phone so I decided to cancel the order, the waiting time to receive my REFUND was 14 WORKING DAYS (Very weird). I waited and waited and now they haven t paid and don t answer my email!!!! THEY JUST TOOK MY MONEY!!!!
I will definitely report them to SMALL CLAIMS COURT.
Really impresses with ease of purchase, speed of delivery and condition of product.
I tried to repair my Galaxy S5 myself, and had bought a new glass cover for the camera lens. On removing the broken glass I saw that some of the shards of glass had wedged between the lens and the housing. I tried to get them all out but the camera then wouldn't focus.
I sent it off to QMF who repaired it and sent it back within the week packaged securely.Initially I had some trepidation about posting it off but I needn't have worried.
Camera now works fine.
Very pleased with the speed of repair, and quality of customer service. Would recommend them to anyone.
If i could give a -100 i would do service is totally shocking take your money then have no contact lie about when you will get your product and are dam right rude !!!! i would advice anyone not to use them i still have no phone and have been waiting over a month when the turn around time is 7 days !!! absolute joke of a company not to mention having to wait over an hour to even try and get someone on the phone who is then down right rude i will be seeing legal advice and going to trading standards as this company should not be allowed to trade !!
I bought 2 refurbished Grade A iPhone 7 Plus phones from QMF. Both phones are perfect, no problems. The only slight negative is it took a good 10 WORKING days to get them, however, as long as you know it ll take a while for delivery & are happy waiting, then I d highly recommend QMF and happily give them 5 stars. QMF ID: 217032 Amanda Dawes
Ordered a phone 8/12/17 was told 3-5 days for delivery, it never came, then was told to wait a further 3-5 days. Tried calling today, 18/12/17 no answer, sent several emails requesting a refund, finally got a response and was told my order was cancelled (Thank god) but have to wait another 3-5 Just for them to process my refund. Please avoid if you can
Brilliant. Phone is in excellent condition and even though the delivery took a while the phone is perfect :)
Highly recommend :)
Ordered a phone on the 4th April, website says delivery will be within 7-10 working days but they aim for it to be earlier. The time passed, no dispatch information was given. I emailed and they told be it would then be dispatched within 1-4 working days, time passed again. I emailed, I've been told it's the dispatch team that's causing the delays (for no given reason) and it should be dispatched this week (W/E 2nd May). It's been 17 working days but 27 calendar days since I placed my order. If you need a phone quickly, these are not the guys to get it from.
Delivery is appalling because it took them a month just to dispatch the phone i bought which was a iphone xs space grey in good condition. I had to message them consistently just to see if it has been dispatched and in the end i basically reminded them that they have not dispatched my phone. However they weren't lying about next day delivery courier because after they dispatched the phone arrived the next day and the phone works perfectly even though its in "good" condition, i have not seen any scuffs or marks when it arrived. I wished they added an iphone charger + earbuds to the phone so i don't have to buy separately and they really need to stop lying to their customers about dispatch times.
Ordered a Grade A iPhone 7 and paid the extra money for a genuine box, however received a dirty and dent box which cannot be used as a gift at all. After several email conversations, I am just being ignored by this company. Phone number is always busy, so no chance to reach them.
Still giving them 3 Stars, as the Phone was in good condition and delivery time was reasonable.
I purchased a phone from this company August 4th and it arrived a few days later, no problems. When I got the phone immediately there was a problem where the phone would not charge, I contacted them immediately and was told to send the phone back and they would repair it. Due to being out of the country I sent this back later and it arrived with them on September 1st.
September 10th I had had no word of the situation and no tracking information was provided so I chased them with an email. On the 12th they told me that the phone would be fixed in 1-3 working days. By September 18th I had had no word again so I chased and was met with a general response. September 23rd I asked again and was told it was in the final stages of repair and testing. September 27th I was told my phone was repaired and that returns would contact me in 24 hours. October 3rd I received no word and had to chase again. I was told that my phone was STILL in repair despite being told otherwise. October 5th I was told my device was being shipped next day delivery. It arrived after the weekend on the 9th.
After being phoneless all of September it was a relief to finally have a phone again. I started it up all fine and then a couple seconds later blank. The phone would not power on and would get stuck in a boot loop everytime it was plugged in. I was told to once again send it back. As you can guess I was furious and asked for a refund which they told me they could not do as this exceeded their 14-day money back guarantee.
I spoke on the phone with them on the 11th October who told me they would send me a courtesy phone to use whilst the original handset was being sent back to them for the second time. She told me that the device would be dispatched next day. As of the 13th I have had no confirmation that this has been dispatched.
By this point, it is beyond a joke so I decided to seek legal advice today due to not being able to get hold of them. Despite them saying I have exceeded the 14-day money back guarantee I have been informed that legally I am still eligible for a refund under the Consumer Rights Act 2015 Section 9. Whilst this is limited to 30 day Section 22.6 states that this is paused upon the request of a repair.
I have emailed them due to not being able to get through on the phone today and now wait for their response to be able to get hold of my full refund.
very good condition better than I thought and considering the free shipping it didn't take too long
Ordered an Iphone 6s with them. The product was in great condition as per my order. The reason I am giving 3 stars is due to the lengthy delivery time. It took 16 days from the order date to receive the phone and it was also hard to get hold of someone from the Customer Service team to find out the progress of my order.
I want to put ZERO stars but it won t let me! Terrible service. Ordered on the 30 Nov as a Christmas present. It was delayed and when my son opened it at Christmas it was not in the condition promised. We returned it for replacement which took about 3 weeks. Unfortunately there was a fault with the volume up button so promptly returned again. As we lost faith we asked for a refund and are still waiting for this. So now this is 2 1/2 months without a working phone. I was promised my refund would be with me by close of play today and shockingly it isn t. I will be back in contact with them tomorrow. Over 30 emails so far and counting. I ve bought used phones before and never had such poor service.
If i could give this zero I would. Please avoid this company. Don't send items out that you've paid for then lie about when they are arriving. I cancelled order then waited 30 days for my refund. Avoid
Do not use this company . Really unprofessional they take your money then never deliver. Waiting for a month for a phone and all they do is lie about when your handset will get dispatched. Response to this post will be ....sorry to hear this contact our customer service. Save yourself the hassle ! I have contacted customer service and 20 mails later going round in circles.
Really good value, service & kept up to date with delivery.
Will definitely use again.
Do NOT purchase from this company. A family member's phone delivered in September has been in repair twice, this time since middle of November and nobody responds to my emails. The supposed phone line is always offline. There is no way to More
Be very wary of this cowboy outfit.
1 star is 1 too many.
I ordered and paid for a mobile phone on 25th July 2020 and with the delay in delivery I cancelled the order.
They did not refund so I emailed them and they said the refund would be made on or before 6th October 2020. The refund wasn't made.
I emailed them again and they said the refund would be made on or before 6th November 2020.
If they can take payment they should be able to refund.
DO NOT BUY from this cowboy outfit.
Scam trader - Order phone, took my money, phone never arrived after their stated delivery times (7 working days). Scam - avoid. Also want 14 days to refund
appalling service!!! ordered an iPhone 8 for a great price and was told it would come in 14 working days and it didn't i then asked for a refund and they told me that it will happen in the next 14 working days and guess what? it didn't...they then told me i have to wait for my refund until late may.
I ordered a phone on 6th July, when confirmation came through it said 7-10 days for despatch. As I needed a phone urgently I cancelled the order (within 24 hours). I have been told it is 14 working days for a refund which is just not acceptable. Still waiting for the refund, I am emailing every day and get the same automatic answer. Holding peoples money with no valid reason is an absolute disgrace. I would avoid this company at all costs, if they need to hold onto funds they are obviously in trouble financially.
Please, please avoid this company. Read on...
I had in the past been fairly happy with Quick Mobile Fix when they provided a decent service and you were able to actually phone them up. I was actually quite a good customer of theirs.
In late 2019 they were investigated by Redbridge Trading Standards following numerous complaints of taking orders, not delivering on these orders and then simply generating delay tactic after delay tactic in providing refunds. Although their owner Chinedu Emechebe stated everyone received their refunds (which may or may not be true) they are categorically not complying with distance selling laws as I write this. They are NOT offering 14 day refunds on orders they do not fulfil. However, what they will do is take your money and put it in their bank in the full knowledge that they simply don't have a product to sell. Then when you try to phone them to speak to someone you find they have withdrawn that service too. Essentially you just end up pulling your hair out, are considerably financially out of pocket and for this price receive generically worded emails that mean absolutely nothing, say nothing and achieve nothing.
They state that any delays will be communicated to customers and they will be sure to 'pop an email over to you' to let you know. Not true. They state they work to distance selling laws of 14 day refunds. Not true. They offer to enter into a sales contract with you that they cannot fulfil. True.
We've now presented them with a letter of deadlock for a 14 day response. We've not heard back and will now write to the Ombudsman.
We eventually purchased a phone from Giff Gaff and got it the next day.
Avoid this experience at all costs.
I ordered a refurbed iPhone for my son 2 weeks ago. I asked Quick Fix for a delivery date but they had no idea when the phone would arrive. I contacted them several times for an update and received several different reasons for the delay, testing being one of them. This left me to assume that they did not have a phone ready for sale as advertised. I asked for a refund last week and have had no contact from them since, despite emailing them a number of times. Quick Fix should be avoided as they are unprofessional and lack any sense of business ethics.
Edit:
I had to have my phone repaired a second time only a month after the first as it cracked across the screen for no apparent reason.
They placed the blame on me, but for the price I didn't fancy arguing so sent it off again.
Once again there was STILL adhesive/grease left all over the screen and inside the case when it was returned back.
Verdict:
You get what you pay for!
Original review:
Posted phone on a Monday and got it returned by the Thursday (A little odd to not have a phone for a few days, but also quite nice to have a break! hehe)
My only very small issue was grease residue on the bottom of the screen, but that was easily cleaned off with a bit of lighter fluid.
Took longer than I thought but got phone back and so far so good
I ordered a product which was postponed by a week which I didn't mind at the time, after that my order still did not come, thus i requested a refund, skip to 14 working days later (which they said it would come in by) there was no refund, there's been a poor communication and understanding of the customers and if I do not receive the refund soon I will be in contact with higher authorities.
Personally I would find a more reliable service and skip Quick Mobile Fix
Absolutely dreadful. Money taken, no phone, no communication. For all those in the same boat, contact your bank and ask for a charge back. Complete and utter fraudsters.
Update: The comments made in response to my review are disingenuous at best. I was told the parts would take 5-7 working days to arrange, and of course they haven't arrived in this time frame and I'm still waiting. At no point would I describe myself as being 'happy' with any part of this process!
ID187601
I've now been waiting over a month for my phone to be repaired. At some point they said they were waiting for parts to arrive from a supplier and would contact me within ten working days. Obviously this never happened so now they've had my phone for around 6 weeks.
Customer service is practically non-existent; they send generic copy-and-paste emails (if they even bother replying) that bear no resemblance to the question you asked them.
Am considering taking legal action to recover my phone, and will certainly be contacting trading standards regarding this dreadful service.
I cannot overstate how much you should avoid this company!
Phone was purchased on the 28th November. Was never shipped (probably because it doesn't exist). We emailed them and they claimed that our phone was magically sent this morning, on the 19th December. We were then sent a fake tracking number that does not work. This is a complete scam. All of the positive reviews are obviously fake. Avoid at all costs. Luckily we paid through PayPal so we will be disputing the payment and should eventually get our money back.
QMF ID: 224253
My son really distraught about this phone, my son brought it with his birthday money, I had to ring them lots of times to check if this place was legit, after reading all the reviews, they also didn t mention the delivery times, if they did it wasn t clear, and my son assumed it would take a few days at most, after lots of worrying and a upset son it came after two weeks, However it was as good as it was described.
L Calvert
QMF ID: ID208594
I would give lower if I could. Absolutely appalling quality and service. The screen on the iPhone 7 I order was shocking quality and dark so the phone was return for an exchange. For 6 weeks I was in contact via email and phone, they were less than helpful. A replacement phone was eventually sent only to discover it has the exact same problem!!! This company is absolutely horrendous, avoid at all costs!!!
Only 4 stars because it took 7 days for the payment to arrive in my bank account but otherwise straightforward
I got the full amount that was quoted online which was better then any other price elsewhere, but there was lack of communication during the process and it took a few weeks for the payment to come through.
Very slow process throughout and had to keep chasing them to do anything. Had my phone for a few days and only checked it over after I'd emailed to ask why it was taking so long. Took another good few days before they agreed to pay me the money and then a few more days to receive funds. Would hesitate before using again, would rather go for a well known company like MusicMagpie that I trust.
Wished we read these reviews beforehand... AVOID AVOID AVOID at all costs dont do business with these people.... keep getting excuses on when delivery is. They don't answer there phones. Worst company to deal with. How they still in business is beyond me...
QMF ID: 235499
I ordered an iPhone 7 , it took a while to came , when it came it worked perfectly for about a week but then it completely shut down and now I have to pay for repairs .
I ordered 2 iPhone 7 for spouse and myself on the 19th and 20th of March, still not received on 10th of April while the protective cases ordered more than a week later from China already arrived?!
This is such a ridiculously slow service that if the phones will ever arrive at all, I'm 100% sure I will never order here again.
Delivery within 5-7 business days? Nope, not even within 16 business days!
Purchased a refurbished Iphone 5s came quickly and in excellent condition for a very good price very pleased with Quick Mobile Fix.
Absolutely terrible experience - phone was not dispatched for 18 days despite continuous reassurances that it would be delivered immediately. I told them repeatedly that I was going abroad and so needed to receive the phone before a certain date (well after their 3-5 day estimate). Ended up cancelling the order - no idea what went wrong, as no one on their end seemed to know either.
Order a Ipad on the 9th still waiting for a a delivery ref which still havnt had a reply back to emails I sent
looks like i m going to have to go to court to get money back!
i m over that way in two weeks so we will drop in on these guys
Some facts from my experience of the service:
1. The phone (a Sony Xperia Z3 Compact) was sent for screen repair. It was received by QMF on a Wednesday and returned the following Thursday (so 5 working days for repair rather than the suggested 24-48 hours).
2. The updates on the account management section of the website are virtually non-existent - it either says 'unfulfilled' or 'fulfilled' which doesn't give you a lot of information to go on.
3. If you phone them up, they are pleasant enough, but tend to give standard answers about 'nearing completion' rather than anything more specific.
4. The first repair was faulty - the screen came back damaged, the screen brightness was not working and the side of the case was marked. QMF accepted the phone back for further work without quibble (although did first ask for photos to be sent to them which was a little over the top given I informed them of the issue within 30 minutes of receiving the phone back).
5. The second repair took just as long as the first and the screen is now ok, the brightness has been fixed, but the side of the case is more damaged than before.
6. Communication during the second repair was non-existent and I would have expected better given the first repair was faulty.
Overall, therefore, I can't say I have been terribly impressed - it is good that the faulty first repair was fixed without issue (but I would expect this). Where QMF could and should have done better is making me feel as if they cared about the fact that things had gone wrong by trying harder the second time around.
I m extremely disappointed!!!!!!!! I have sent multiple emails I ve had no reply, I would like Reply!!!! As I have spent over a thousand pound I ve had no response I don t know where my product are I have no idea as to when they are coming and I don t even get a reply from your so called email support sort it out or I request a refund!!!!!
Quick and easy to select your repair and rapid service. Good price and very happy with the standard of work. Would recommend and definitely use them again.
I am currently having a dreadful experience with this company - I ordered an iphone 7 on April 24th, the money was taken from my account within 2 days. Weeks went by and I didn't receive it. Every time I chased I was told it would be with me the following week, but nothing materialised. At the start of June I cancelled my order and requested a full refund, I am still waiting. It is impossible to get through to them on the phone. Every time I email I get a different story about when I will be refunded. I am currently seeking advice as to next steps I can take. I would avoid this company at all costs.
Really disappointing service. Ordered a device on 30th March and they took payment immediately. Today is 18th April and still no phone, let alone an update on when this might be dispatched. Every time I email I get a standard response back stating that the phone will be dispatched within 1-4 working days. Those 4 working days pass and you then have to chase again to no avail.
This is a company with no phone number which tells you everything you need to know. They have no interest in being contacted and held accountable by their customers. Unfortunately you only realise this after you've placed an order and it's too late when you're trying to follow up. Interestingly, you only find out once you've placed your order that it might take them between 7-10 working days to dispatch the device; this certainly isn't highlighted beforehand.
They should not be accepting orders for handsets which they clearly don't actually have in stock and certainly shouldn't be taking payment until the handset is ready to be dispatched.
No doubt like all the other poor reviews I'll get a response back asking me to email their customer service address. Believe me I've done that and this is why I'm now having to resort to this platform to try and get a proper response but most importantly to warn others not to make the same mistake.
Avoid and do not be duped by their seemingly competitive pricing. You get what you pay for in life and this is evidence enough that Quick Mobile Fix is not capable of delivering the service they propose. It is anything but "Quick."
Phone still not arrived after nearly 2 weeks, you can not get in contact with them by phone as they are always engaged during opening hours with is very convenient and any email to get from them as a response does not answe the question you asked but just a generic response,
I have Since spoken to the courier APC who have since said the parce has not been posted for them to deliver. Avoid QUICK MOBILEFIX.
Ordered an Iphone on 1st December that was apparently in stock but it has still not been delivered, even after telling them the date that I needed it by and being assured that it would arrive in time!
Every time I contact them they tell me it will ship tomorrow and that the phone is definitely available.
It seems they advertise and take the money for items they don't have and then try to string you along buy lying, and today there is no way of getting hold of them as the number is constantly engaged.
I'd advise you to avoid this company!!
Customer I.D. 302296
This was the first time that I have used the services of Quick Fix mobile and found my experience from start to finish, and the phone was exactly as described on their website.
I will most certainly use their services again, when I am ready to upgrade again, as the cost of the phone is just right for what I want to pay without getting into a long drawn out contract.
Bought a phone for my daughter. It came broken, no-one returned my emails for 3 days, no answer my calls at the weekend even though it states it is open.
The phone arrived late and when I sent it back, I was not offered an immediate replacement but told the phone needed examination.
3 times I was asked what the Apple Id was and 3 times I explained the phone was not used.
I requested a full refund and explained my daughter was upset.
This was March and today May 9th I finally got a refund.
Totally disappointed with the service and will never use this company again.
Still waiting for a phone we ordered just after Christmas terrible company don't order unless your prepared to wait weeks possibly months
Don't use them. They promise tracking number within 10 days. As all other reviews state, this doesn't happen. They're very good at responding to emails but actually never do anything. Just fob you off and use every delay tactic imaginable. I tried their live chat and was told they were terminating my call because of my tone. All I said was they were living up to all the negative reviews, no bad language was used and no threats. Easily offended little souls. Well I'm offended they take peoples money but deliver nothing, give appalling service and phones which are faulty. Customer service nil pois. How on earth are they still allowed to be in buisness!!
QMF ID 233171
Ngoc Nhu Vu
I ordered an Iphone 7 Plus in good conditions and I am quite satisfied with the phone overall. It is good value for money: the phone has a good performance and the cosmetic conditions are just as described in the description.
Although, the phone has some problems with the battery and the speaker, I have contacted to the customer service team and they responded promtly.
Ordered a phone and expected it to be with me within 2 weeks. After the 2 week period I emailed them and they asked for 4 more days to sort the phone and send it and still no phone. I can't contact them on the number provided and they are now not answering emails. Avoid these scammers! UPDATE!! The phone arrived, eventually, the main home button doesn't work. I'm not bothering to send it back as it'll take another god knows long and people are fighting for their refunds! I'll pay out and get it fixed locally! The company should be ashamed of themselves. Watch out because it won't be long before trading standards make an appearance.
Had my Apple Watch for over a month and returned it unfixed. Chased and chased but ignored my emails. Only replied when I threatened legal action. Complete lack of customer service. I will never use them again !
ZERO STARS!!!!!!!! I ADVISE ANYONE LOOKING AT USING THIS COMPANY'S SERVICE TO AVOID AT ALL COSTS!!!! NEVER EXPERIENCED SUCH BAD CUSTOMER SERVICE & SHODDY WORKMANSHIP. I Purchased a device for videos & photo's of an upcoming holiday to More
Refurbished iphone,v good condition , reasonable price,let down by very long dispatch time.A week, in this day and age is a long time .
ID261831 Name Muhammad
I recently ordered an iPhone 6s from this website and after reading so many bad reviews I was sort of worried but as soon as I received the item within 7 days of the said time, it was amazing and works fine.
Would order from here again.
Bought a brand new iphone 5s and it was broken when it got to my house and its taken 2 weeks to get it back
Very quick and came back working fine. Good communication too
quickmobilefix.com