Recycled my old iPhone over 2 weeks ago with Quick...

Recycled my old iPhone over 2 weeks ago with Quick Mobile Fix. Chose this website due to the good reviews that they have. I have been waiting over two weeks for my payment for this phone. Tried phoning several times however the user always seems to be busy. Sent several emails with no luck! My order number is #4D55A. Please fix this ASAP.