Spoke to customer services after my complaint belo...

Spoke to customer services after my complaint below. Requested refund and was told I would have to wait 14 working days. I waited and still they kept my money. Told me I will have to wait longer for my money back. This company needs shutting down. They treat their customers how they please. Trading law contacted and advised. The customer service email they respond to every negative review with is no help at all either. They just advise the same thing. No contact number to speak to anyone but notice there is an address so will just have to pay them a visit instead.