Please, please avoid this company. Read on...

Please, please avoid this company. Read on...
I had in the past been fairly happy with Quick Mobile Fix when they provided a decent service and you were able to actually phone them up. I was actually quite a good customer of theirs.

In late 2019 they were investigated by Redbridge Trading Standards following numerous complaints of taking orders, not delivering on these orders and then simply generating delay tactic after delay tactic in providing refunds. Although their owner Chinedu Emechebe stated everyone received their refunds (which may or may not be true) they are categorically not complying with distance selling laws as I write this. They are NOT offering 14 day refunds on orders they do not fulfil. However, what they will do is take your money and put it in their bank in the full knowledge that they simply don't have a product to sell. Then when you try to phone them to speak to someone you find they have withdrawn that service too. Essentially you just end up pulling your hair out, are considerably financially out of pocket and for this price receive generically worded emails that mean absolutely nothing, say nothing and achieve nothing.

They state that any delays will be communicated to customers and they will be sure to 'pop an email over to you' to let you know. Not true. They state they work to distance selling laws of 14 day refunds. Not true. They offer to enter into a sales contract with you that they cannot fulfil. True.



We've now presented them with a letter of deadlock for a 14 day response. We've not heard back and will now write to the Ombudsman.

We eventually purchased a phone from Giff Gaff and got it the next day.

Avoid this experience at all costs.