Update: The comments made in response to my review...

Update: The comments made in response to my review are disingenuous at best. I was told the parts would take 5-7 working days to arrange, and of course they haven't arrived in this time frame and I'm still waiting. At no point would I describe myself as being 'happy' with any part of this process!

ID187601



I've now been waiting over a month for my phone to be repaired. At some point they said they were waiting for parts to arrive from a supplier and would contact me within ten working days. Obviously this never happened so now they've had my phone for around 6 weeks.

Customer service is practically non-existent; they send generic copy-and-paste emails (if they even bother replying) that bear no resemblance to the question you asked them.

Am considering taking legal action to recover my phone, and will certainly be contacting trading standards regarding this dreadful service.

I cannot overstate how much you should avoid this company!