Bought a phone for my daughter. It came broken, no...

Bought a phone for my daughter. It came broken, no-one returned my emails for 3 days, no answer my calls at the weekend even though it states it is open.
The phone arrived late and when I sent it back, I was not offered an immediate replacement but told the phone needed examination.
3 times I was asked what the Apple Id was and 3 times I explained the phone was not used.
I requested a full refund and explained my daughter was upset.
This was March and today May 9th I finally got a refund.
Totally disappointed with the service and will never use this company again.